Texts sent to wrong phones...

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SteveON

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Topic # 87163 21-Jul-2011 18:30

Seriously what is wrong with you guys?! It seems that every week you have a SMS issue.

http://www.stuff.co.nz/technology/5321297/2degrees-sends-texts-to-wrong-phones

[Moderator edit (MF): explicit language removed]

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Reply # 496370 21-Jul-2011 19:09

SteveON: Seriously what the F*K is wrong with you guys?! ?

Well, since you ask, we implemented a binary patch that was designed to fix one of those issues on the system that is responsible for routing messages. Unfortunately, it turned out not to work in a rather spectacular manner.

Issues like this are why we do changes at night.

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DonGould

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Reply # 496373 21-Jul-2011 19:19

SaltyNZ:
Unfortunately, it turned out not to work in a rather spectacular manner.

Why didn't you run it on your test network first? ;)

Seems to me that I should give up on great value and go with the tried and trusted Telecom brand... XP? That never fails.

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SaltyNZ

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Reply # 496381 21-Jul-2011 19:34

DonGould: Why didn't you run it on your test network first?

The problem isn't reproducible in the test environment. :(

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DonGould

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Reply # 496383 21-Jul-2011 19:41

SaltyNZ: The problem isn't reproducible in the test environment. :(

By the way.... where do you keep your test site with 50 cell towers and 200,000 phones... I want to come visit...that would be a really cool warehouse to check out!!! We saw vodafones test site on the TV in their old ads... you know, the symphony thingo.

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SteveON

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Reply # 496412 21-Jul-2011 20:47

Humm Technology always has its faults and you are a new network considering vodafones base gsm network is 18 years old... But still when I miss important texts because your network is broken; I am not impressed.

Ah well give it another 2 years till your sorted. You would think that your network wouldn't be having these issues still.

l43a2

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Reply # 496417 21-Jul-2011 20:58

being abit harsh SteveON, Mobile services are best effort.. problems will happen..

cheap secure seedboxes

johnr

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Reply # 496420 21-Jul-2011 21:04

SaltyNZ:
DonGould: Why didn't you run it on your test network first?

The problem isn't reproducible in the test environment. :(

This is so true

DonGould

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Reply # 496443 21-Jul-2011 21:53

johnr:
SaltyNZ:
DonGould: Why didn't you run it on your test network first?

The problem isn't reproducible in the test environment. :(

This is so true

It's an interesting question.

I'd be quite interested to know more about the fault and why it couldn't be tested better before going into production.

I wonder how much consumer expectation is driving down quality?

While it's obvious that I was joking about the warehouse with 200,000 phones, how do you test this stuff properly without just dropping it on the production system and hoping like mad you can roll it back quickly if it goes wrong?

I'd like someone to explain to me how:

* you get the best price for service
* highest wages for staff
* high returns for investors
* six 9's of up time
* robust test systems that 100% replicate the production platfrom

I can see how to get some of those things, but how do you pack all of them into the same package?

D

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nate

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Reply # 496451 21-Jul-2011 22:07

SteveON: But still when I miss important texts because your network is broken; I am not impressed.

Why would you rely on something that is best effort? Maybe invest in phones on Telecom/Vodafone so you at least have a backup?

scottjpalmer

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Reply # 496461 21-Jul-2011 22:19

FYI SteveON is having a little 1 month no Geekzone vacation.

johnr

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Reply # 496469 21-Jul-2011 22:26

DonGould:
johnr:
SaltyNZ:
DonGould: Why didn't you run it on your test network first?

The problem isn't reproducible in the test environment. :(

This is so true

It's an interesting question.?

I'd be quite interested to know more about the fault and why it couldn't be tested better before going into production.

I wonder how much consumer expectation is driving down quality?

While it's obvious that I was joking about the warehouse with 200,000 phones, how do you test this stuff properly without just dropping it on the production system and hoping like mad you can roll it back quickly if it goes wrong?

I'd like someone to explain to me how:

* you get the best price for service
* highest wages for staff
* high returns for investors
* six 9's of up time
* robust test systems that 100% replicate the production platfrom

I can see how to get some of those things, but how do you pack all of them into the same package?

D

Prod is not 100% the same as Pre prod, It's very very very close

Plans are always in place for rollback and this is why changes are deployed when most people are asleep,

old3eyes

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Reply # 496518 22-Jul-2011 08:20

DonGould:
SaltyNZ:
Unfortunately, it turned out not to work in a rather spectacular manner.

Why didn't you run it on your test network first? ;)

Seems to me that I should give up on great value and go with the tried and trusted Telecom brand...? XP?? That never fails.

I suppose Don that everything you do is 100% always correct?? Give them a break. Software issues do happen in the real world that don't show up in the lab..

Regards,

Old3eyes

scottjpalmer

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Reply # 496520 22-Jul-2011 08:38

It made it onto Engadget! http://engt.co/oORJ3O

NonprayingMantis

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Reply # 496527 22-Jul-2011 08:56

be thankful we don't live in the US. They typically charge you to receive txt messages!

DonGould

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Reply # 496554 22-Jul-2011 09:52

old3eyes:I suppose Don that everything you do is 100% always correct?? Give them a break. Software issues do happen in the real world that don't show up in the lab..

I think you missed the ;) or just didn't understand what it meant.

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