Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › 2degrees › Texts sent to wrong phones...


1917 posts

Uber Geek
+1 received by user: 110


Topic # 87163 21-Jul-2011 18:30

Seriously what is wrong with you guys?! It seems that every week you have a SMS issue.

http://www.stuff.co.nz/technology/5321297/2degrees-sends-texts-to-wrong-phones

[Moderator edit (MF): explicit language removed]

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
4751 posts

Uber Geek
+1 received by user: 2234

Trusted
Subscriber

  Reply # 496370 21-Jul-2011 19:09
Send private message

SteveON: Seriously what the F*K is wrong with you guys?! ?


Well, since you ask, we implemented a binary patch that was designed to fix one of those issues on the system that is responsible for routing messages. Unfortunately, it turned out not to work in a rather spectacular manner.

Issues like this are why we do changes at night.




iPad Pro 11" + iPhone SE + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.

3889 posts

Uber Geek
+1 received by user: 164


  Reply # 496373 21-Jul-2011 19:19
Send private message

SaltyNZ:
Unfortunately, it turned out not to work in a rather spectacular manner.


Why didn't you run it on your test network first? ;)

Seems to me that I should give up on great value and go with the tried and trusted Telecom brand...  XP?  That never fails.




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

 
 
 
 


4751 posts

Uber Geek
+1 received by user: 2234

Trusted
Subscriber

  Reply # 496381 21-Jul-2011 19:34
Send private message

DonGould: Why didn't you run it on your test network first?


The problem isn't reproducible in the test environment. :(




iPad Pro 11" + iPhone SE + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.

3889 posts

Uber Geek
+1 received by user: 164


  Reply # 496383 21-Jul-2011 19:41
Send private message

SaltyNZ:  The problem isn't reproducible in the test environment. :(


By the way.... where do you keep your test site with 50 cell towers and 200,000 phones...  I want to come visit...that would be a really cool warehouse to check out!!!  We saw vodafones test site on the TV in their old ads... you know, the symphony thingo.




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz



1917 posts

Uber Geek
+1 received by user: 110


  Reply # 496412 21-Jul-2011 20:47

Humm Technology always has its faults and you are a new network considering vodafones base gsm network is 18 years old... But still when I miss important texts because your network is broken; I am not impressed.

Ah well give it another 2 years till your sorted. You would think that your network wouldn't be having these issues still.

1505 posts

Uber Geek
+1 received by user: 474

Trusted

  Reply # 496417 21-Jul-2011 20:58
Send private message

being abit harsh SteveON, Mobile services are best effort.. problems will happen..





cheap secure seedboxes

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 496420 21-Jul-2011 21:04
Send private message

SaltyNZ:
DonGould: Why didn't you run it on your test network first?


The problem isn't reproducible in the test environment. :(


This is so true

3889 posts

Uber Geek
+1 received by user: 164


  Reply # 496443 21-Jul-2011 21:53
Send private message

johnr:
SaltyNZ:
DonGould: Why didn't you run it on your test network first?


The problem isn't reproducible in the test environment. :(


This is so true


It's an interesting question. 

I'd be quite interested to know more about the fault and why it couldn't be tested better before going into production.

I wonder how much consumer expectation is driving down quality?

While it's obvious that I was joking about the warehouse with 200,000 phones, how do you test this stuff properly without just dropping it on the production system and hoping like mad you can roll it back quickly if it goes wrong?

I'd like someone to explain to me how:

* you get the best price for service
* highest wages for staff
* high returns for investors
* six 9's of up time
* robust test systems that 100% replicate the production platfrom

I can see how to get some of those things, but how do you pack all of them into the same package?

D




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

6329 posts

Uber Geek
+1 received by user: 391

Moderator
Trusted
Lifetime subscriber

  Reply # 496451 21-Jul-2011 22:07
Send private message

SteveON: But still when I miss important texts because your network is broken; I am not impressed.


Why would you rely on something that is best effort?  Maybe invest in phones on Telecom/Vodafone so you at least have a backup?

Minimalist
5512 posts

Uber Geek
+1 received by user: 431

Moderator
Trusted
Lifetime subscriber

  Reply # 496461 21-Jul-2011 22:19
Send private message

FYI SteveON is having a little 1 month no Geekzone vacation.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 496469 21-Jul-2011 22:26
Send private message

DonGould:
johnr:
SaltyNZ:
DonGould: Why didn't you run it on your test network first?


The problem isn't reproducible in the test environment. :(


This is so true


It's an interesting question.?

I'd be quite interested to know more about the fault and why it couldn't be tested better before going into production.

I wonder how much consumer expectation is driving down quality?

While it's obvious that I was joking about the warehouse with 200,000 phones, how do you test this stuff properly without just dropping it on the production system and hoping like mad you can roll it back quickly if it goes wrong?

I'd like someone to explain to me how:

* you get the best price for service
* highest wages for staff
* high returns for investors
* six 9's of up time
* robust test systems that 100% replicate the production platfrom

I can see how to get some of those things, but how do you pack all of them into the same package?

D


Prod is not 100% the same as Pre prod, It's very very very close

Plans are always in place for rollback and this is why changes are deployed when most people are asleep,

7934 posts

Uber Geek
+1 received by user: 811

Subscriber

  Reply # 496518 22-Jul-2011 08:20
Send private message

DonGould:
SaltyNZ:
Unfortunately, it turned out not to work in a rather spectacular manner.


Why didn't you run it on your test network first? ;)

Seems to me that I should give up on great value and go with the tried and trusted Telecom brand...? XP?? That never fails.




I suppose Don that everything you do is 100% always correct?? Give them a break. Software issues do happen in the real world that don't show up in the lab..




Regards,

Old3eyes

Minimalist
5512 posts

Uber Geek
+1 received by user: 431

Moderator
Trusted
Lifetime subscriber

  Reply # 496520 22-Jul-2011 08:38
Send private message

It made it onto Engadget! http://engt.co/oORJ3O

6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 496527 22-Jul-2011 08:56
Send private message

be thankful we don't live in the US. They typically charge you to receive txt messages!

3889 posts

Uber Geek
+1 received by user: 164


  Reply # 496554 22-Jul-2011 09:52
Send private message

old3eyes:I suppose Don that everything you do is 100% always correct?? Give them a break. Software issues do happen in the real world that don't show up in the lab..


I think you missed the ;) or just didn't understand what it meant.




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.