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ca



4 posts

Wannabe Geek


Topic # 87606 2-Aug-2011 16:17

Hi
I have just ported my number to 2 degrees a month ago but this week have experienced issues making calls?
I keep getting "sorry we are experiencing technical difficulties please try again later"?
Is anyone else having these issues in Christchurch - the help desk is saying there are no outages at the moment

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2degrees

  Reply # 500953 2-Aug-2011 18:17
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Please DM you number.

Try rebooting the phone, turning it off for 30 secs, remove the battery and when it's back on check network search is on 'Automatic'.
Have you tried your SIM in another phone?

^POB

ca



4 posts

Wannabe Geek


  Reply # 500992 2-Aug-2011 19:44

Its an iphone i have done a hard reboot and that didn't work will try another phone tks

 
 
 
 


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  Reply # 501014 2-Aug-2011 20:22
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ca: Its an iphone i have done a hard reboot and that didn't work will try another phone tks


A phone could not produce this error message

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Ultimate Geek
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  Reply # 501022 2-Aug-2011 20:37
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johnr:
ca: Its an iPhone i have done a hard reboot and that didn't work will try another phone tks


A phone could not produce this error message


The error message is usually sent as a text message when you try to access data or send a text. 

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  Reply # 501038 2-Aug-2011 21:12
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JoshWright:

The error message is usually sent as a text message when you try to access data or send a text. 


Except that we turned that message off for text and data quite a while ago.




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


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2degrees

  Reply # 501533 3-Aug-2011 17:48
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ca: Its an iphone i have done a hard reboot and that didn't work will try another phone tks


Hi, can PM me the details including exact call times and where this issue was seen so we can look into this for you.

Cheers
^POB

ca



4 posts

Wannabe Geek


  Reply # 501789 4-Aug-2011 10:03

It gets worse!! A client has just told me they have been trying to get me but have been getting the same message! A friend suggested buying a $5 blank SIM and seeing if that will fix it?

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  Reply # 501867 4-Aug-2011 12:43
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SaltyNZ:
JoshWright:

The error message is usually sent as a text message when you try to access data or send a text. 


Except that we turned that message off for text and data quite a while ago.


2degrees "fixed" the problem I was having a while back three times before it was really fixed. Humans are failable, and computers can foul things up in creative ways. I'm just suggesting you keep an open mind about the problem and possible solutions. It could even be a PEBKAC class error...




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ca



4 posts

Wannabe Geek


  Reply # 501877 4-Aug-2011 12:53

2DegreesCare:
ca: Its an iphone i have done a hard reboot and that didn't work will try another phone tks


Hi, can PM me the details including exact call times and where this issue was seen so we can look into this for you.

Cheers
^POB


Hi Thanks 2 degrees I contacted business help desk and they have logged errors now for me!
The SIM made no difference!

Heres hoping the issue is fixed quickly!

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Ultimate Geek
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  Reply # 502332 5-Aug-2011 10:56
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I recently started getting these messages too.

Seemed to have gone away now that I've turned the Network setting off Automatic and manually chosen 2degrees. 

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