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Topic # 87994 12-Aug-2011 13:13
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Hello everybody,

Wondering if anyone else has suffered from this?

I've got an auto top-up on the 20th of each month for $30, with the 1GB data pack to come out on the 21st.  I noticed yesterday that my datapack was active (i.e. all data charges where zero) until the 2nd of August, however on the 3rd of August it started chewing through my credit after checking the website last night.  The only reason I noticed this was yesterday it gave me a low balance text when in fact I should have had around $40 on the account.

I've tried to contact support but haven't had any replies and my email hasn't even had an automatic reply yet so I don't even know if 2 Degrees have recieved it!

I've noticed a few other threads with datapack renew issues but I thought this was slightly different.

Is it just me?

Cheers

Chris

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  Reply # 505505 12-Aug-2011 13:50
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They did change from auto renew every 30 days, to auto renew on a new calendar date. As I noticed mine renewing a different day each month, and got annoying when an auto top up would happen on a calendar date.

Perhaps you've been affected by this slippage? and the top up will happen on a later day?




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  Reply # 505509 12-Aug-2011 13:55
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When did this change happen?  For the past few months it has always renewed on the 21st, including July 2011... However it seemed to stop on the 3rd of August so it surely can't be due to a calendar month issue...  I'm pretty much down to $0.40 credit and refuse to top up until I find out what has happened... Hopefully I'll hear from Customer Service soon.

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  Reply # 505514 12-Aug-2011 13:58
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Only recent I thought....I had a reminder to myself to reset mine this month...

But I could be wrong.




Previously known as psycik

NextPVR/OpenHAB: 
Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,OpenHAB with Aeotech ZWave Controller
Media:Chromecast v2, ATV4, Roku3, Raspberry PI temperature Sensors and Bluetooth LE Sensors,HDHomeRun Dual
Windows 2012 
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex




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  Reply # 505526 12-Aug-2011 14:06
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Hmmm... I've read the terms and conditions of the data and it simply says that it will renew the data pack when it expires, unless they've changed the rules without changing the terms and conditions.

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  Reply # 505534 12-Aug-2011 14:11
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Hi Benoire, there's been a few customers affected by the expiry date change which sounds like what's happened here. Please can you PM your MSISDN so I can look into this for you.

Cheers
^POB



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  Reply # 505544 12-Aug-2011 14:21
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PM'd :-)

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  Reply # 505566 12-Aug-2011 14:44
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I like that 2degrees PR watches this forum, but people shouldn't need to post on a forum to get support for a service they pay for.




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  Reply # 505577 12-Aug-2011 14:54
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To be fair, I think it was because I @'d 2degrees on twitter. Disappointing the OP didn't get a response via the regular support channels.




Previously known as psycik

NextPVR/OpenHAB: 
Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,OpenHAB with Aeotech ZWave Controller
Media:Chromecast v2, ATV4, Roku3, Raspberry PI temperature Sensors and Bluetooth LE Sensors,HDHomeRun Dual
Windows 2012 
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


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Reply # 506125 13-Aug-2011 23:18
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I topped up $150 for my 12GB data pack last week but it didn't auto renew, and now all $150 is gone.

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