Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1888 posts

Uber Geek
+1 received by user: 316


Topic # 88657 20-Aug-2011 02:06
Send private message

Hey guys!

I have a Nokia mobile with a 2degrees sim card.  I have pumped over $40 dollars in to it over the last two or three months.  I only switched to two degrees within the last 4 to 5 months.  I only ever use it in emergencies or when my girlfriend calls me.  I send the odd text and even call the odd person for an average of 30 seconds to confirm something.  This is only at most 3 times a month.

Yet, after a while, before I make a call I get a computer telling me I have less than 2 dollars credit.  I look at my log online to find I had used less than $5 credit over the two months.

What makes it weird is.  Two of the calls I made were under 30 seconds long and came up as "$0.00" the maximum being "$1.30"  My text messages over the two months added up to something like 3 dollars.

Does my credit expire after a month?  If so I was not aware.

I have just topped up again today.  I will see what happens and post an update.





Sometimes what you don't get is a blessing in disguise!

Create new topic
Baby Get Shaky!
1537 posts

Uber Geek
+1 received by user: 375

Subscriber

  Reply # 509268 20-Aug-2011 03:35
Send private message

Any recurring addon's to the account? Are you signed up to something like the $19 prepay monthly plan? Called Customer Support?



1888 posts

Uber Geek
+1 received by user: 316


  Reply # 509273 20-Aug-2011 07:46
Send private message

kingjj: Any recurring addon's to the account? Are you signed up to something like the $19 prepay monthly plan? Called Customer Support?

I am unaware of any addon's to the account.  I simply bought the 2 dollar sim card and shoved it in.  I just noticed recently, so I have not called customer support yet.

I will though :)





Sometimes what you don't get is a blessing in disguise!

453 posts

Ultimate Geek
+1 received by user: 10


  Reply # 509304 20-Aug-2011 10:06
Send private message

anything to do with 3g data connection?




Cheapest Online Bookstore Free Worldwide Delivery

http://www.bookdepository.com/?a_aid=lhou021
 
MOBILE: Nexus 6 & HTC U Play
TABLET: Ipad 2017
OTHER: Asus Vivobook + Intel NUC5i3 + A family of Raspberry Pi x 9 + Amazon Echo


BDFL - Memuneh
60598 posts

Uber Geek
+1 received by user: 11531

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 509307 20-Aug-2011 10:16
Send private message

When you look at your 2degrees usage you have to switch between calls, SMS and data.

What handset is this? Are you sure your handset is not using 3G data? Absolutely sure?




4376 posts

Uber Geek
+1 received by user: 1890

Trusted
Subscriber

  Reply # 509311 20-Aug-2011 10:28
Send private message

Have you inquired with customer care?




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


1709 posts

Uber Geek
+1 received by user: 169

Trusted

  Reply # 509312 20-Aug-2011 10:37
Send private message

SaltyNZ: Have you inquired with customer care?


+1 - it's probably the first thing I would have done. At least they can actually look at your account and usage - we, on the other hand, can not.



1888 posts

Uber Geek
+1 received by user: 316


  Reply # 509417 20-Aug-2011 18:41
Send private message

My phone is a dinosaur.  It was made just after texting was invented, let alone 3G.  When I looked at my usage, I had selected ALL usage.

Is customer service 24/7?  I made the post because it was 2AM, and if their customer service is as bad as Telecoms, I really can't be bothered lol.





Sometimes what you don't get is a blessing in disguise!

68 posts

Master Geek


  Reply # 509445 20-Aug-2011 20:26
Send private message

check to see if you have any call forwading set - you may be diverting to something like VF voicemail on a handset activated call forward without realising.
 

1487 posts

Uber Geek
+1 received by user: 247

Trusted
2degrees

  Reply # 509814 22-Aug-2011 09:59
Send private message

If you haven't already checked your usage in Your 2degrees - https://secure.2degreesmobile.co.nz/web/ip/login or called Customer Care (available 24/7, 365 and free to call), please PM your 2? number, with DOB & address (for authentication) and I'll take a look what's happened to your credit.

We recommend customers check their usage in Your 2degrees before calling.

^POB



1888 posts

Uber Geek
+1 received by user: 316


  Reply # 509842 22-Aug-2011 10:41
Send private message

2DegreesCare: If you haven't already checked your usage in Your 2degrees - https://secure.2degreesmobile.co.nz/web/ip/login or called Customer Care (available 24/7, 365 and free to call), please PM your 2? number, with DOB & address (for authentication) and I'll take a look what's happened to your credit.

We recommend customers check their usage in Your 2degrees before calling.

^POB


Thanks for replying!

I will call 2DegreesCare today if I get the time and update this issue.  I have checked my 2Degrees usage and like I said before, even when selecting the "ALL" option to select usage by type, the total usage only comes to 5 or 6 dollars worth of texts and calls combined for each month.

Thanks again!

David





Sometimes what you don't get is a blessing in disguise!

1487 posts

Uber Geek
+1 received by user: 247

Trusted
2degrees

  Reply # 509851 22-Aug-2011 10:52
Send private message

PM your number and I'll take a look.

^POB



1888 posts

Uber Geek
+1 received by user: 316


  Reply # 509876 22-Aug-2011 11:46
Send private message

2DegreesCare: PM your number and I'll take a look.

^POB

Sent :)





Sometimes what you don't get is a blessing in disguise!

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.