I thought they did, but my credit expired recently without warning.
I did get a txt message mind you, but that was advising of impending account expiry due to no top-ups within a year, and that, apparently, is quite a different thing.
Why didn't I top up? I often just don't use the minimum amount each year. I receive calls, but almost never make them, send few txt messages and never use data services. I've had to keep giving 2 Degrees more money each year just so that what I had already given them but not used didn't "expire". Foolishly, I had not made a note of the last date I topped up, and - poof - my $33 credit was gone.
What have others experienced: txts advising that 2 Degrees is about to take your money unless you give them more, or nothing at all?
I say it's a bit late because that's the second time I've had credit evaporate unexpectedly, in two different ways, and in neither case was 2 Degrees willing to come to any accommodation. I'm off to Telecom ASAP, where by virtue of having a Telecom landline, I'll have no minimum monthly fees for my new mobile connection, and no "top ups" at peril of "expiring", mysteriously or otherwise.
However, in addition to satisfying my curiosity after the fact, there is a cautionary tale here for other low usage prepaying 2 Degrees customers: one of the following must be true:
- 2 Degrees do not give txt warnings, so watch out: if you don't set your alarm clock for one year when you top up, your credit may just disappear into 2 Degrees' coffers;
- they normally do, but something broke in my case, they denied it, and did nothing to fix the problem.
Trivial, you may think, since it must affect just a handful of people and the amount of money is relatively low.
Well if it is, then it would be just as trivial for 2 Degrees to address the problem fairly for those few affected, yet they did not. Furthermore, if anyone thinks $33 is a trivial amount, not worthy of consideration, I invite them to send it to me for absolutely nothing in return.