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simplyrednz

8 posts

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#92149 27-Oct-2011 19:25
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Hi


I have recently moved from telecom to 2 degrees.  Since switching to 2 degrees I am unable to get the internet on my motorolla backflip.  I have made numerous calls to 2 degrees and gone through deleted the apn's then reloaded them.  My issue with not being able to get internet was esculated to the Tier 2 guys.  I phoned again tonight and they yet again we went through the settings and still it came up with NO NETWORK CONNECTION this page will continue loading after connection has been restored.  They then said I had to phone motorolla which I did and motorolla said that since I was able to get internet on my phone with telecom that there was no problem with the phone and that I wouldn't be able to get internet with 2 degrees.


Is there anyone that can help me with this?  Or have experienced the same problem.  Any help greatly appreciated.

Thanks :)

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johnr
19282 posts

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  #538284 27-Oct-2011 19:41
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First step of basic fault checking,

Have you tried packet data services with SIM card in another handset?

John

simplyrednz

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  #538316 27-Oct-2011 20:17
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Yes I have 2 degrees sent me out 2 other sim cards to try one a micro sim card and they both didn't work.

 
 
 
 


johnr
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  #538327 27-Oct-2011 20:33
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simplyrednz: Yes I have 2 degrees sent me out 2 other sim cards to try one a micro sim card and they both didn't work.


Please read my question again

johnr
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  #538329 27-Oct-2011 20:35
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You want to know if that same SIM does not work in all handsets or just your Motorolla Back flip

simplyrednz

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  #538332 27-Oct-2011 20:41
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Sorry no I haven't tried the sim card in another handset.

johnr
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  #538333 27-Oct-2011 20:43
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simplyrednz: Sorry no I haven't tried the sim card in another handset.


How do you know the issue is not with the handset then?

simplyrednz

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  #538334 27-Oct-2011 20:45
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The handset used to get the internet alright with telcom.  I will try the sim card in another phone tomorrow.

 
 
 
 


nakedmolerat
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  #538359 27-Oct-2011 21:37
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maybe APN setting?





simplyrednz

8 posts

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  #538460 28-Oct-2011 06:12
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I have been through the APN settings with 2 degrees numerous times, I think I could just about do it in my sleep.

simplyrednz

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  #538809 28-Oct-2011 17:40
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I have tried the sim card in another handset today, was able to get internet fine.  So it is definately the phone.

johnr
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  #538824 28-Oct-2011 18:05
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simplyrednz: I have tried the sim card in another handset today, was able to get internet fine.? So it is definately the phone.


There you go so that narrows it down.

Has the handset got an option disable mobile data when roaming?


simplyrednz

8 posts

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  #538835 28-Oct-2011 18:28
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Data roaming is ticked for being on, don't think it is anywhere else on the phone.

omalozet
15 posts

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  #538836 28-Oct-2011 18:31
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When I was using my Samsung Galaxy S2 in Hastings on the 2Degrees network, it was in roaming mode due to them not having their own network. I had to go into the settings and enable "Data Roaming" before it would connect to data services. This is a fail safe so as to not incur major data charges when overseas.

simplyrednz

8 posts

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  #538846 28-Oct-2011 18:44
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Thanks my data roaming is enabled.

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