Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


170 posts

Master Geek


#93020 11-Nov-2011 09:19
Send private message

Hey guys,

Phoned up Snap via the Helpdesk last month, 27/10/2011 ... 16 days ago, went through the process of singing up to be a new customer..

They charged me $150.00 on the spot to my Visa, but nothing has happened thus far, and I've called to follow up already, and they advised that it was with Telecom, but this was last week... It's now Friday..

I've had no communication at all, no emails, I'm not sure whats going on.. but they've charged me...

Any ideas guys, how long does it take ( Telecom to SNAP ) DSL and Phone ,


Create new topic
92 posts

Master Geek

  #544188 11-Nov-2011 10:57
Send private message

When i signed up everything happened within a week. Snap did what they could and it was chorus who held things up. 

I would talk to snap but once they have done there part and sent the request through to chorus i don't think there is to much they can do. 

68 posts

Master Geek

  #544250 11-Nov-2011 13:39
Send private message

There is plenty they can do - give them a call and ask to speak to a supervisor - there may be a reason its not going through - a supervisor will be able to find out.


251 posts

Ultimate Geek


  #544254 11-Nov-2011 13:48
Send private message

Wow, that's a long time. I signed up online on a Saturday, by Monday night my internet worked, they called me on Tuesday to let me know that phone & tolls were now with them. Very smooth transition here.

Definitely call them.

iPhone 4s 16 GB, Ipad2 32gb
windows 7 computer


170 posts

Master Geek


  #544751 13-Nov-2011 10:30
Send private message

Resolved - It took a long time, for some reason Telecom were holding up the process...

Not sure. my connection is supposed to go live tomorrow (monday) with VDSL2 aswell at the same time



170 posts

Master Geek


  #545595 15-Nov-2011 13:08
Send private message

VDSL2 installed last night as stated,

well done Snap :)

10mb up, 45mb down,

Speedtests show average 37-42 mb down and 9mb up to most of NZ ,

Loving the upload speed the most, uploading photos to facebook/google+ is just a walk in the park


776 posts

Ultimate Geek

Snap Internet

  #545654 15-Nov-2011 15:23
Send private message

Awesome to hear! Please feel free to email me directly if you guys ever  need any updates or have any questions :)


0800 BROADBAND (276 232)

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Create new topic

News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18

Synology unveils DS16211+
Posted 17-Oct-2020 20:12

Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06

Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47

OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52

Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34

Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29

AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13

Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57

Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32

NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00

Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00

Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00

Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34

Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.