Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1304 posts

Uber Geek


# 94018 4-Dec-2011 13:45
Send private message

I never thought I'd say this but I am seriously unhappy with Snap. 

Starting Friday night my Net has been largely unusable. On Saturday, NZ traffic came back but international was crawling. This was the best speed I got all day yesterday. 



Snap responded on Twitter to say, "we are experiencing some latency issues - techs are investigating at the moment". 

Today is worse:



Two others also on Snap posted their results this afternoon:





There is currently a network status message up on the Snap site: http://www.snap.net.nz/support/network-status/62/3_12-@-2100-high-latency-and-low-throughput.html

Is this latency related to TelstraClear's uncapped weekend? Seems awfully coincidental. Whatever the reason, losing an entire weekend because international traffic is borked makes for at least one very unhappy customer. 

 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
65 posts

Master Geek


  # 553479 4-Dec-2011 13:49
Send private message

Yup, on Snap and everything is running ridiculously slow... They use Telstra as their main upstream provider IIRC. Youtube is unusable even on 360p.
Serious BS that other ISP's have to suffer for Telstra's marketing stunt.

What
The
****

I don't mind if Telstra screw over speeds of their entire customer base with this free weekend, but this is just stupid.

433 posts

Ultimate Geek


  # 553507 4-Dec-2011 14:56
Send private message

Yep... sure is a bit slow today...

 
 
 
 


776 posts

Ultimate Geek

Trusted
Snap Internet

  # 553508 4-Dec-2011 14:57
Send private message

Hey Elpie, if you could PM us your username or customer number I can get someone to call you!




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



BDFL - Memuneh
64658 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 553513 4-Dec-2011 15:09
Send private message

Folks, I got some information Snap today about this... Basically (translating the info): there is a confirmed fault with Reach and that its being worked on. This is the causing issues for some customers and the increase in latency is impacting throughput on single TCP connections. In other words speed tests will be giving these shocking results but multiple streams should be able to get full speed as normal.

Snap is planning another free weekend at some stage very soon, and like the previous ones they don't expect the network to be impacted.





214 posts

Master Geek
Inactive user


  # 553514 4-Dec-2011 15:11
Send private message

I think everyone on snap are having issues, i have already called snap and they said hurry up and wait till monday.

214 posts

Master Geek
Inactive user


  # 553520 4-Dec-2011 15:18
Send private message



seeing i have a server in the usa, its unusable


3889 posts

Uber Geek


  # 553521 4-Dec-2011 15:18
Send private message

Reach problem? Is this being caused by the Telstra free weekend congesting the Reach ports?

I'd be interested to see a traceroute to 7206-gi-0-2.w-link.net to compare the path.

Is there a common Reach router in there that isn't dealing with the flood of traffic Telstra is throwing at it?




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


 
 
 
 


214 posts

Master Geek
Inactive user


  # 553526 4-Dec-2011 15:26
Send private message

C:\Users\Andrew>tracert 7206-gi-0-2.w-link.net

Tracing route to 7206-gi-0-2.w-link.net [207.244.149.46]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.1
2 15 ms 14 ms 15 ms 20.17.69.111.static.snap.net.nz [111.69.17.20]
3 14 ms 13 ms 14 ms 24.17.69.111.static.snap.net.nz [111.69.17.24]
4 * * * Request timed out.
5 29 ms 29 ms 29 ms 111-69-27-66.core.snap.net.nz [111.69.27.66]
6 95 ms 94 ms 94 ms 203.167.233.10
7 219 ms 218 ms 219 ms i-0-6-4-1.tlot-core01.bx.reach.com [202.84.142.114]
8 220 ms 220 ms 220 ms i-2-6.tlot03.bi.reach.com [202.84.251.150]
9 218 ms 217 ms 218 ms l3-peer.tlot03.pr.reach.com [134.159.62.14]
10 218 ms 218 ms 217 ms vlan60.csw1.LosAngeles1.Level3.net [4.69.144.62]
11 219 ms 217 ms 218 ms ae-62-62.ebr2.LosAngeles1.Level3.net [4.69.137.17]
12 229 ms 230 ms 229 ms ae-6-6.ebr2.SanJose5.Level3.net [4.69.148.202]
13 233 ms 234 ms 234 ms ae-5-5.ebr4.SanJose1.Level3.net [4.69.148.142]
14 230 ms 229 ms 229 ms ae-34-34.ebr2.SanJose1.Level3.net [4.69.153.33]
15 259 ms 251 ms 251 ms ae-7-7.ebr1.Seattle1.Level3.net [4.69.132.50]
16 251 ms 250 ms 251 ms ae-13-51.car3.Seattle1.Level3.net [4.69.147.133]
17 251 ms 252 ms 251 ms metapeer.car3.Seattle1.Level3.net [4.71.152.18]
18 248 ms 248 ms 248 ms 208.99.192.65
19 249 ms 248 ms 248 ms 208.99.192.94
20 248 ms 248 ms 248 ms renbd1-gi-2-1.w-link.net [207.244.149.54]
21 251 ms 251 ms 251 ms botbd1-gi-4-2.w-link.net [207.244.149.33]
22 252 ms 253 ms 251 ms 7206-gi-0-2.w-link.net [207.244.149.46]

Trace complete.

C:\Users\Andrew>

3889 posts

Uber Geek


  # 553531 4-Dec-2011 15:34
Send private message

AviZ: C:\Users\Andrew>tracert 7206-gi-0-2.w-link.net

Tracing route to 7206-gi-0-2.w-link.net [207.244.149.46]
over a maximum of 30 hops:

1 1 ms 1 ms 2 15 ms 14 ms 15 ms 20.17.69.111.static.snap.net.nz [111.69.17.20]
3 14 ms 13 ms 14 ms 24.17.69.111.static.snap.net.nz [111.69.17.24]
4 * * * Request timed out.
5 29 ms 29 ms 29 ms 111-69-27-66.core.snap.net.nz [111.69.27.66]
6 95 ms 94 ms 94 ms 203.167.233.10
7 219 ms 218 ms 219 ms i-0-6-4-1.tlot-core01.bx.reach.com [202.84.142.114]
8 220 ms 220 ms 220 ms i-2-6.tlot03.bi.reach.com [202.84.251.150]
9 218 ms 217 ms 218 ms l3-peer.tlot03.pr.reach.com [134.159.62.14]
10 218 ms 218 ms 217 ms vlan60.csw1.LosAngeles1.Level3.net [4.69.144.62]
11 219 ms 217 ms 218 ms ae-62-62.ebr2.LosAngeles1.Level3.net [4.69.137.17]
12 229 ms 230 ms 229 ms ae-6-6.ebr2.SanJose5.Level3.net [4.69.148.202]
13 233 ms 234 ms 234 ms ae-5-5.ebr4.SanJose1.Level3.net [4.69.148.142]
14 230 ms 229 ms 229 ms ae-34-34.ebr2.SanJose1.Level3.net [4.69.153.33]
15 259 ms 251 ms 251 ms ae-7-7.ebr1.Seattle1.Level3.net [4.69.132.50]
16 251 ms 250 ms 251 ms ae-13-51.car3.Seattle1.Level3.net [4.69.147.133]
17 251 ms 252 ms 251 ms metapeer.car3.Seattle1.Level3.net [4.71.152.18]
18 248 ms 248 ms 248 ms 208.99.192.65
19 249 ms 248 ms 248 ms 208.99.192.94
20 248 ms 248 ms 248 ms renbd1-gi-2-1.w-link.net [207.244.149.54]
21 251 ms 251 ms 251 ms botbd1-gi-4-2.w-link.net [207.244.149.33]
22 252 ms 253 ms 251 ms 7206-gi-0-2.w-link.net [207.244.149.46]

Trace complete.

C:\Users\Andrew>


mx.8013.yournet.co.nz (0.0.0.0)                                                                                             Sun Dec  4 15:11:54 2011
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                                                                            Packets               Pings
 Host                                                                                                     Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router                                                                                                 0.0% 15599    0.5   0.2   0.1   8.4   0.3
 2. ???
 3. 218.101.61.101                                                                                         0.9% 15599  298.9  68.8   7.1 5257. 196.2
 4. ie2-g-0-0-0.telstraclear.net                                                                           0.9% 15599  320.1  78.2  20.9 5228. 191.4
 5. ge-0-2-0-1.xcore1.acld.telstraclear.net                                                                2.5% 15599  404.6  78.9  21.0 5184. 190.9
 6. 203.167.233.10                                                                                         0.9% 15599  554.5 124.0  20.8 5288. 191.1
 7. i-0-6-4-0.tlot-core01.bx.reach.com                                                                     0.8% 15599  526.6 249.3 146.2 5418. 191.8
 8. i-1-1.tlot03.bi.reach.com                                                                              0.8% 15599  561.0 250.5 145.6 5546. 195.3
 9. l3-peer.tlot03.pr.reach.com                                                                            8.8% 15599  810.2 339.2 149.0 5613. 172.9
10. vlan70.csw2.losangeles1.level3.net                                                                     7.2% 15599  776.2 338.7 147.3 5568. 172.0
11. ae-72-72.ebr2.losangeles1.level3.net                                                                   6.6% 15599  764.0 352.8 151.2 5547. 169.3
12. ae-6-6.ebr2.sanjose5.level3.net                                                                        2.1% 15599  757.3 291.1 155.1 5514. 184.8
13. ae-5-5.ebr4.sanjose1.level3.net                                                                        2.2% 15599  761.3 305.6 160.8 5471. 181.2
14. ae-34-34.ebr2.sanjose1.level3.net                                                                      2.1% 15599  720.3 291.1 155.5 5427. 184.2
15. ae-7-7.ebr1.seattle1.level3.net                                                                        2.1% 15599  717.3 312.5 172.2 5409. 183.7
16. ae-13-51.car3.seattle1.level3.net                                                                      0.8% 15599  687.9 312.4 172.2 5390. 187.4
17. metapeer.car3.seattle1.level3.net                                                                      0.8% 15599  678.1 311.9 172.3 5313. 187.3
18. 208.99.192.65                                                                                          0.9% 15599  645.7 314.2 172.0 5281. 189.1
19. 208.99.192.94                                                                                          2.3% 15599  603.0 313.6 172.2 5429. 189.2
20. renbd1-gi-2-1.w-link.net                                                                               2.3% 15599  559.3 319.2 178.1 5411. 180.9
21. botbd1-gi-4-2.w-link.net                                                                               2.5% 15599  516.3 320.0 182.0 5676. 180.8
22. 7206-gi-0-2.w-link.net                                                                                 2.4% 15599  472.5 309.6 173.7 5633. 183.7

Looks like the same box (or something) and I'm getting averaged 8% packet loss on that link.

So clearly there is a common path in there.







Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


214 posts

Master Geek
Inactive user


  # 553532 4-Dec-2011 15:35
Send private message

speedtest within new Zealand are fine, as soon as you go through the new Zealand international gateway bang the speed is slow,

Telstra free weekend is congesting the international gateway

85 posts

Master Geek


  # 553536 4-Dec-2011 15:43
Send private message

I have also noticed a slower throughput lately, even with 10 multiple streams I cannot reach my full speed any more.
Doing some tests I also noticed that the last Telstraclear hop before Reach has a higher ping than usual...


|                       Host              -               %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           192.168.1.254 -                0 |   20 |   20 |    0 |    0 |    1 |    0 |
|         16.17.69.111.static.snap.net.nz -           0 |   20 |   20 |   12 |   15 |   20 |   12 |
|        54.32.69.111.dynamic.snap.net.nz -        0 |   20 |   20 |   12 |   19 |   58 |   16 |
|           111-69-27-65.core.snap.net.nz -          0 |   20 |   20 |   12 |   17 |   55 |   17 |
|                      203.167.233.10 -                0 |   20 |   20 |   78 |   80 |   85 |   81 |
|      i-0-0-4-0.sydo-core02.bx.reach.com -        0 |   20 |   20 |   99 |  101 |  110 |  101 |
|TenGigE0-3-0-7.oxf-gw1.Sydney.telstra.net -    0 |   20 |   20 |  102 |  110 |  120 |  110 |
|Bundle-Ether1.ken-core4.Sydney.telstra.net -    0 |   20 |   20 |  102 |  108 |  115 |  106 |
|  Bundle-Ether1.ken39.Sydney.telstra.net -       0 |   20 |   20 |  100 |  107 |  115 |  103 |
|                                         72.14.198.54 -    0 |   20 |   20 |  100 |  106 |  160 |  102 |
|                                       66.249.95.224 -    0 |   20 |   20 |  100 |  106 |  141 |  106 |
|                                       72.14.237.135 -    0 |   20 |   20 |  100 |  104 |  111 |  104 |
|                      syd01s12-in-f16.1e100.net -    0 |   20 |   20 |  103 |  106 |  114 |  104 |


4324 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 553539 4-Dec-2011 15:50
Send private message



Far from impressive. 

2904 posts

Uber Geek


  # 553544 4-Dec-2011 16:02
Send private message

didnt notice any major problems but after asking my son about his WoW ping he said it has gone from 120 to 240 ping on the Australian server and i can only use You Tube on 1 pc instead of 3 all at once. so something is slightly off.




Common sense is not as common as you think.


SCM

457 posts

Ultimate Geek


  # 553551 4-Dec-2011 16:10
Send private message

DonGould: Reach problem? Is this being caused by the Telstra free weekend congesting the Reach ports?

I'd be interested to see a traceroute to 7206-gi-0-2.w-link.net to compare the path.

Is there a common Reach router in there that isn't dealing with the flood of traffic Telstra is throwing at it?


From Snap connection in Dunedin..
Tracing route to 7206-gi-0-2.w-link.net [207.244.149.46]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.10.1
  2    23 ms    99 ms   100 ms  192.168.1.253
  3    21 ms    24 ms    25 ms  20.17.69.111.static.snap.net.nz [111.69.17.20]
  4    14 ms    13 ms    14 ms  24.17.69.111.static.snap.net.nz [111.69.17.24]
  5     *        *        *     Request timed out.
  6    40 ms    32 ms    31 ms  111-69-27-66.core.snap.net.nz [111.69.27.66]
  7    95 ms    94 ms    95 ms  203.167.233.10
  8   222 ms   223 ms   222 ms  i-0-6-4-1.tlot-core01.bx.reach.com [202.84.142.1
14]
  9   229 ms   220 ms   220 ms  i-2-5.tlot03.bi.reach.com [202.84.251.242]
 10   223 ms   223 ms   223 ms  xe-11-2-0.edge1.losangeles6.level3.net [4.68.62.
9]
 11   220 ms   220 ms   220 ms  vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190
]
 12   220 ms   220 ms   220 ms  ae-82-82.ebr2.LosAngeles1.Level3.net [4.69.137.2
5]
 13   234 ms   244 ms   234 ms  ae-6-6.ebr2.SanJose5.Level3.net [4.69.148.202]
 14   245 ms   234 ms   234 ms  ae-5-5.ebr4.SanJose1.Level3.net [4.69.148.142]
 15   232 ms   255 ms   234 ms  ae-34-34.ebr2.SanJose1.Level3.net [4.69.153.33]

 16   265 ms   252 ms   251 ms  ae-7-7.ebr1.Seattle1.Level3.net [4.69.132.50]
 17   250 ms   250 ms   250 ms  ae-13-51.car3.Seattle1.Level3.net [4.69.147.133]

 18   249 ms   249 ms   249 ms  metapeer.car3.Seattle1.Level3.net [4.71.152.18]

 19   253 ms   253 ms   253 ms  208.99.192.65
 20   252 ms   252 ms   252 ms  208.99.192.94
 21   250 ms   250 ms   250 ms  renbd1-gi-2-1.w-link.net [207.244.149.54]
 22   251 ms   250 ms   250 ms  botbd1-gi-4-2.w-link.net [207.244.149.33]
 23   250 ms   250 ms   250 ms  7206-gi-0-2.w-link.net [207.244.149.46]

While my internet has been slow most of the weekend it seems others have had it much worse..




 Click to see full size

 

 


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.