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105 posts

Master Geek

  # 578532 8-Feb-2012 08:24
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Napster: Yea cache is working fine, but getting the content that's not on the cache is slow.

Content coming from cache i avg 2MB/s
Content coming from overseas 200-400KB/s

Exactly, its not a cache issues. More just where content is distributed. Just because you upload it from your snap connection does not mean it will upload to the Snap Cache. 

776 posts

Ultimate Geek

Snap Internet

  # 578692 8-Feb-2012 13:49
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Hi Guys,

I want to try and get this resolved ASAP for you guys - if we can deem there to be an issue somewhere.

What I need from you is:

Customer # / Username:
Static IP (If Applicable):
Current Dynamic IP (If Applicable):
Traceroute to

Traceroute to

Traceroute to

Screenshot of (please make sure you are logged into your youtube account)

Please send your results through to with the subject line "Geekzone Youtube Thread" 

Once I have enough responses I will get this escalated through the proper channels here!



0800 BROADBAND (276 232)

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Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator


2904 posts

Uber Geek

  # 578713 8-Feb-2012 14:54
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done , the you tube speed test was a real eyeopener if correct, my speed is terrible.  mine is the black one and Snap is the yellow one, the others are the average for NZ  and its for the last month

Common sense is not as common as you think.

18 posts


  # 580694 13-Feb-2012 10:09
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Finally got a speed from youtube and have sent an email with other details.


Hopefully you can help us out as watching in 240p and having to pause to allow videos to buffer is not fun, cheers.

433 posts

Ultimate Geek

  # 580849 13-Feb-2012 13:41
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Why do I get difference results for my "ISP"?  Here Snap seems to average 7Mbps but in your graphs it seems to be lower.

Ahhh... is it because I'm routed through Christchurch?  (Your graphs say Auckland).

54 posts

Master Geek

  # 580988 13-Feb-2012 18:35
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Here's mine

214 posts

Master Geek
Inactive user

  # 580990 13-Feb-2012 18:38
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thats not a speed test thats just a average for the isp's mine is the same anolng with alot of others


17 posts


  # 581986 15-Feb-2012 18:06
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Image and video hosting by TinyPic

18 posts


  # 585876 23-Feb-2012 18:26
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Hi, any progress on this issue or is it something isolated to a few of us, I'm still having to wait for videos to buffer at 240p :(

214 posts

Master Geek
Inactive user

  # 590070 3-Mar-2012 23:50
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yep its fixed alright a 8min video taking 25 mins to fully buffer.

speed test show 9.5 mbit down so why the slow speed and this is on 360p and its worse on the higher ones.

this only is youtube any other place like vimeo is fast as hell..

2260 posts

Uber Geek

  # 591573 7-Mar-2012 10:51
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Must remember to pass on the requested information.

While everything else was as normal last night (including downloading at 1.2MB/sec) YouTube (not at the same time as downloading though) was buffering constantly. Took me over ~10 minutes to buffer a 4 minute video.


236 posts

Master Geek

  # 591946 7-Mar-2012 20:21
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I get "We did not find any video playbacks from your location." on

What's up?

this is a slap in the face!

23 posts


Snap Internet

  # 591950 7-Mar-2012 20:33
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Hi All,

Can people noticing YouTube issues please post the following,

Resolve (Ping) and post what IP Address it resolves too
Can you let us know what part of the country your DSL connection is? (or let us know what type of connection your are using, it only seems to be reported from DSL)
A traceroute to might be handy too.

Also if you view a video and buffers horribly, if you view it again does it still buffer? on the 2nd view it should (although you never know as this is up to Google) be on the cache.

its also interesting that some people have quoted that changing their DNS to fixes the issue, as Google DNS is clever enough to not break its own CDN in this case (it will still break local Akamai etc) we would be interested for people to do the same thing with as their DNS, and repeat the same tests as above - only if it is working better on Google DNS of course!


236 posts

Master Geek

  # 591973 7-Mar-2012 20:58
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Emailed results, hope it helps.

this is a slap in the face!

214 posts

Master Geek
Inactive user

  # 591998 7-Mar-2012 21:27
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Pinging [] with 32 bytes of data:
Reply from bytes=32 time=14ms TTL=59
Reply from bytes=32 time=14ms TTL=59
Reply from bytes=32 time=14ms TTL=59
Reply from bytes=32 time=14ms TTL=59

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 14ms, Average = 14ms


[DNS] Canonical: Numerical:

i live in waimate south of timaru

Statistics Downstream Upstream
Line Rate 11139 Kbps 952 Kbps
Attainable Line Rate 14100 Kbps 1040 Kbps
Noise Margin 12.2 dB 12.7 dB
Line Attenuation 17.0 dB 8.0 dB
Output Power 0.0 dBm 12.8 dBm


Tracing route to []
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms
2 17 ms 15 ms 15 ms []
3 14 ms 14 ms 14 ms []
4 15 ms 15 ms 14 ms []
5 16 ms 19 ms 15 ms []
6 16 ms 15 ms 15 ms []

Trace complete.


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