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2056 posts

Uber Geek
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Topic # 95754 12-Jan-2012 10:19
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Hey all
Was looking last night at the online usage meter on Snap to see what I had used so far in the month (to see if I was downloading too much of was on track). I was suprised to see when I drilled down into the daily usage that I had used about 300kb on Sunday 8/1 and nothing on Monday 9/1.

Did Snap have a glitch and did it affect everyone or just me?
And more importantly will the usage catch up



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537 posts

Ultimate Geek
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  Reply # 567793 12-Jan-2012 10:46
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Affected me too, but I wasn't going to mention it since my wife watched some TVNZ on demand on the 8th and I watched some other videos on the 9th, and we are getting close to our cap.

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Uber Geek
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  Reply # 567814 12-Jan-2012 11:25
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it happens most months , you seem to get 2 days where nothing counts, i have told Snap but it keeps happening so i now treat it as a free data present , but then i have data over at the end of the month so not that much of a present.




Common sense is not as common as you think.




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Uber Geek
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  Reply # 567856 12-Jan-2012 12:37
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vexxxboy: it happens most months , you seem to get 2 days where nothing counts, i have told Snap but it keeps happening so i now treat it as a free data present , but then i have data over at the end of the month so not that much of a present.


First time I have ever seen it..
Fingers crossed that mentioning it on here wont suddenly see my account spike.

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Uber Geek
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  Reply # 567975 12-Jan-2012 15:04
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i have looked back through the last 5 months and every month there have been 2 days where the usage has been 0, so it pays to check your usage every day ,




Common sense is not as common as you think.




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Uber Geek
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  Reply # 578580 8-Feb-2012 10:31
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Update to this, the usage never did catch up and as I neared my new billing period on the 6th I had to find extra things to download so that I did use all my cap as per the website.

I did notice however that when you log into your area of snap! to check on your usage it would say something like 33.12GB (94.69%), but when you drilled down into the daily usage, the amount under the graph would always be larger.

What value do I follow? 

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Master Geek
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  Reply # 578595 8-Feb-2012 10:59
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nzkiwiman: Update to this, the usage never did catch up and as I neared my new billing period on the 6th I had to find extra things to download so that I did use all my cap as per the website.

I did notice however that when you log into your area of snap! to check on your usage it would say something like 33.12GB (94.69%), but when you drilled down into the daily usage, the amount under the graph would always be larger.

What value do I follow? 


The daily total shows all data even data which is in your addons such as free youtube, whereas the graph shows it split between your addons



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Uber Geek
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  Reply # 578943 8-Feb-2012 21:21
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Some pictures may help explain

Log in and get this screen


Click on 'Snap Advanced Plan - No Phone' and get this


At this stage both are reading the same about of GB used
But drill down further and you get the page with the graph


and suddently I have used more than the previous two pages.
So, which one is correct?

-- I also don't have any add-ons active as I have an older plan.



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Uber Geek
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  Reply # 603647 2-Apr-2012 10:50
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Happening again this month
For the last week I have managed to use less than 100MB per day on my plan even though I have been downloading significantly more than that (upwards of 5GB a day in order to test the issue)

with 3 days of my cap left, I have only used 34% of my allowance and I am wondering what I can download in order to fully use it.

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