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Wannabe Geek


Topic # 95874 15-Jan-2012 13:28
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I'm on a postpay plan with 2 Degrees, regarding data I get 100mb/month.

Occassionally I go over the 100mb, I get a txt from 2 Degrees when I have 10mb left advising me to add on another datapack, which I do - all good.

But then next month (or the next month I get to 90mb data usage) I get another txt from 2 Degrees advising me to get another datapack, which I do again. Nothing is said about the 100mb datapack that has auto renewed, so if I get another datapack I now have 10mb of my auto renew datapack, 100mb new datapack and 100mb of my postpay plan data.
I also note that as soon as I add a datapack it starts getting used, usually when I have 10mb data left.

I have spoken to and emailed customer support, they have advised me this is the way the system has been set up & it can't be changed, and to cancel the datapack as soon as I purchase it so it won't auto renew. They also advised me to monitor my usage and when I get to the end of my data to renew then, rather than when I have 10mb left!

I wonder if anyone here (or from 2 Degrees) could answer me a few questions.

1. why do I get txts from 2 Degrees saying I am running out of data when I am not?
2. why do the data packs auto renew - I am on a plan because I don't usually use more data than my plan!
3. why are the add on data packs used before my postpay data?

I (and my family) have been with 2 Degrees for a year now and generally everything has been great, but this is reaally bugging me. It brings up visions of Theresa Gattung and marketing obfuscation!

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  Reply # 569127 15-Jan-2012 15:29
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1. If you read the text carefully it will tell you that your PLAN DATA is low. This is correct; your plan data IS low
2. Because that's the way they work
3. Because plan data is 'free' in as much as you always get it back again next month, whereas packs are an extra which are more or less wasted if you never used them; also, broadband data is *always* used before national data, where possible




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


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