Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1 post

Wannabe Geek

Topic # 95874 15-Jan-2012 13:28
Send private message

I'm on a postpay plan with 2 Degrees, regarding data I get 100mb/month.

Occassionally I go over the 100mb, I get a txt from 2 Degrees when I have 10mb left advising me to add on another datapack, which I do - all good.

But then next month (or the next month I get to 90mb data usage) I get another txt from 2 Degrees advising me to get another datapack, which I do again. Nothing is said about the 100mb datapack that has auto renewed, so if I get another datapack I now have 10mb of my auto renew datapack, 100mb new datapack and 100mb of my postpay plan data.
I also note that as soon as I add a datapack it starts getting used, usually when I have 10mb data left.

I have spoken to and emailed customer support, they have advised me this is the way the system has been set up & it can't be changed, and to cancel the datapack as soon as I purchase it so it won't auto renew. They also advised me to monitor my usage and when I get to the end of my data to renew then, rather than when I have 10mb left!

I wonder if anyone here (or from 2 Degrees) could answer me a few questions.

1. why do I get txts from 2 Degrees saying I am running out of data when I am not?
2. why do the data packs auto renew - I am on a plan because I don't usually use more data than my plan!
3. why are the add on data packs used before my postpay data?

I (and my family) have been with 2 Degrees for a year now and generally everything has been great, but this is reaally bugging me. It brings up visions of Theresa Gattung and marketing obfuscation!

Create new topic
4773 posts

Uber Geek
+1 received by user: 2254


  Reply # 569127 15-Jan-2012 15:29
Send private message

1. If you read the text carefully it will tell you that your PLAN DATA is low. This is correct; your plan data IS low
2. Because that's the way they work
3. Because plan data is 'free' in as much as you always get it back again next month, whereas packs are an extra which are more or less wasted if you never used them; also, broadband data is *always* used before national data, where possible

iPad Pro 11" + iPhone SE + 2degrees 4tw!


These comments are my own and do not represent the opinions of 2degrees.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.