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Ultimate Geek
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Topic # 97017 9-Feb-2012 09:12
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 I amasking this on behalf of my uncle who was recently in Fiji which he visited regularly. He has a nokia 3120c which is on 2 degrees. When in Fiji he found that he could call locally in Fiji  but not back to New Zealand although he could call 2 degrees customer care who were unable to help.

When he tried to call NZ he got a message that was along the lines of " You are not authorised. . . "

I Thought it might because numbers were not saved as plus +64 but on checking the phone they are. I would also have thought that if roaming was not enabled you wouldn't be able to make local calls in Fiji.

My understanding is with a previous phone and same SIM there were no issues.

Any thoughts on possible solutions would be appreciated.

Laurie

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Uber Geek
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  Reply # 579107 9-Feb-2012 09:21
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Prepay or postpay?



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Ultimate Geek
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  Reply # 579109 9-Feb-2012 09:25
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 Its on Prepay

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  Reply # 579110 9-Feb-2012 09:25
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Our customer care number (from overseas) is a +6422 number, which you said he could call. Sounds more to me like the local carrier had issues.




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These comments are my own and do not represent the opinions of 2degrees.




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Ultimate Geek
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  Reply # 579115 9-Feb-2012 09:36
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Hmm. well he did say that he used about $30.00 credit talking to customer care so he must have been able to call them. So then is there not a lot that can be done other then ensure that numbers are dialled in correct format ie +649?

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  Reply # 579129 9-Feb-2012 09:50
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scheduler: Hmm. well he did say that he used about $30.00 credit talking to customer care so he must have been able to call them. So then is there not a lot that can be done other then ensure that numbers are dialled in correct format ie +649?


That's about it, yes, sorry.




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These comments are my own and do not represent the opinions of 2degrees.


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  Reply # 579130 9-Feb-2012 09:50
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If he goes to Fiji regularly get a local SIM card.




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Geek
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  Reply # 579132 9-Feb-2012 09:57
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+1

Calling rates are much cheaper when using a Fijian sim card; even on international calls.  Just ask the locals and I'm sure they'll be more than happy to help :)

Bula

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  Reply # 579136 9-Feb-2012 10:04
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timmmay: If he goes to Fiji regularly get a local SIM card.


Maybe the end user requires calls to the 2D number



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Ultimate Geek
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  Reply # 579144 9-Feb-2012 10:14
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He Does have a Fiji Sim but it tends to live in Fiji so i think the main issue is from the Time he arrives at the Airport till he arrives at the residence.

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  Reply # 579151 9-Feb-2012 10:25
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timmmay: If he goes to Fiji regularly get a local SIM card.


+1 - it's the "in thing" to do these days as it can save a fortune!

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2degrees

  Reply # 579217 9-Feb-2012 12:15
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Did they try calling the same numbers from a local SIM, a different phone or try with 0064 instead of +64 at the front of the number? What carrier were they on when they tried to call?

If you want us to look into this further please can you or your friend PM or email me at info@2degreesmobile.co.nz their 2degrees number, name, address and numbers they tried to call from and to, plus the details as above carrier, location, times/dates etc.

Please mark email 'FAO ^POB'.

Cheers
^POB



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Ultimate Geek
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  Reply # 579234 9-Feb-2012 12:39
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 Thanks for your Help. I will refer them to this thread and if they want  to email they will. I am not sure iver what period they had the problem so best if they email direct.

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  Reply # 585199 22-Feb-2012 15:10
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Hi I was trying to ring my friend in Fiji on his 2 Degrees phone but everytime I get "We didnt recognise the number you dialled please check it and try again". I've sent txts too - have the txts been received? Is there anyway to solve this.

Thanks

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  Reply # 585211 22-Feb-2012 15:56
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droplet: Hi I was trying to ring my friend in Fiji on his 2 Degrees phone but everytime I get "We didnt recognise the number you dialled please check it and try again". I've sent txts too - have the txts been received? Is there anyway to solve this.

Thanks


He probably does not have enough credit to pay to receive the call. For several complicated, boring reasons, the two legs of the call cannot be properly correlated in our IN. The MT leg is rejected with reason of no credit, but the MO leg only knows that the MT leg could not be connected, not why. Hence you end up with a generic it's-not-working announcement instead of a nice 'the person you are calling can't be reached right now' announcement.

I imagine he is getting your texts, but again if he has no credit he won't be replying. 




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These comments are my own and do not represent the opinions of 2degrees.


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  Reply # 585287 22-Feb-2012 17:38
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He also is using a fiji sim on his other phone. Will my txts get through to that sim and can he reply back?

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