Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




21438 posts

Uber Geek

Trusted
Lifetime subscriber

# 108177 25-Aug-2012 18:32
Send private message

Hi There!

I have just had a customer ask me why they would need to purchase a server warranty upgrade since the CGA would protect them anyway. It's the first time in 14 years I've had a business customer ask me that, and I know that the CGA wouldn't allow to goods supplied to a business, and this is what the FTA is for, but I must admit I am not certain of whether the FTA would provide him some comeback on me, if the server failed outside it's initial 3 years. 

Is anyone able to shed some light on this please?



 

Create new topic
832 posts

Ultimate Geek


  # 676917 25-Aug-2012 18:45
Send private message

CGA is "consumer guarantees Act" and does not apply to goods provided for business purposes. Your customer is mistaken.

Definition of a consumer as defined by the act (paraphrased somewhat) -

A natural person obtaining the goods for normal household consumption.

I don't know what "FTA" stands for in your Businesses generally have little protection outside of warranties and or guarantees as businesses are meant to be smarter than the average consumer and not need protecting like they do. If there is a standard warranty on the goods for 3 years (presumabely for hardware) then that is the extent of your legal liability. Ofcourse, a "good business" may look to make some sort of accomodation outside this period for a good customer, but it is on a "good service" basis, nothing else

4147 posts

Uber Geek


  # 676919 25-Aug-2012 18:47
Send private message

The FTA gives a customer protection agaist mis representation, unless you give the customer an unrealistic representation of performance, I cannot see how the FTA would really apply as a guarantee,

Thats what service contracts are for....

http://m.consumeraffairs.govt.nz/for-consumers/law/the-fair-trading-act-1

 
 
 
 




21438 posts

Uber Geek

Trusted
Lifetime subscriber

  # 676933 25-Aug-2012 19:10
Send private message

Thanks. I understand he is mistaken re the CGA, that I am clear on. The business "equivalent" is the Fair Trading Act as I understand it, and this protects Businesses and Consumers. I just wasn't sure if the FTA could be used to come back at me in year 4 if he doesn't buy a 4 year warranty because in his mind, the server should last between 4-6 years.

22629 posts

Uber Geek

Trusted
Subscriber

  # 683576 9-Sep-2012 21:15
Send private message

No, the govt expects businesses to be grown up enough to enter into propper contracts and not need the excessive hand holding that the CGA gives to poor defenseless consumers.




Richard rich.ms

2593 posts

Uber Geek

Trusted
Subscriber

  # 683579 9-Sep-2012 21:24
Send private message

The fair trading act covers people telling lies, the sale of goods act covers commercial transactions. Neither would help in this instance.

A lot of of people don't know their rights at all but even worse are the ones who think they do but have no idea...

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.