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681 posts

Ultimate Geek


# 108337 28-Aug-2012 19:16
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Yesterday, my email account was fine.

Today I log in to to find I only have 5 emails (when I should have thousands), all my settings are gone and I have 2 welcome messages (like I have just setup a new account).

Anyone else having this issue? Anyone else missing mail from Hotmail/outlook.com?

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BDFL - Memuneh
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Ultimate Geek


  # 678355 28-Aug-2012 19:44
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freitasm: Have you created a new alias for Hotmail/Outlook by any chance? Is this a custom domain?


Nope, I have not.

It is a custom domain yes.

 
 
 
 


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  # 678366 28-Aug-2012 20:07
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No issue with email for my custom live domain.

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  # 678372 28-Aug-2012 20:14
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Check the deleted folder? Inside deleted folder is recovery option to undelete some deletes emails. go to hotmail support and raise a ticket. They are pretty good with looking into individual situations.




Do whatever you want to do man.

  



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Ultimate Geek


  # 678381 28-Aug-2012 20:29
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billgates: Check the deleted folder? Inside deleted folder is recovery option to undelete some deletes emails. go to hotmail support and raise a ticket. They are pretty good with looking into individual situations.


Already checked there and tried the recovery. Nothing.

I doubt it was my email some how being wiped, as my account settings are also gone.

I would ticket them, if I can figure out how to, I cannot find any ticketing system. The only way I have found to contact them is their forums, which I have posted on.



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Ultimate Geek


  # 683161 8-Sep-2012 17:50
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Well, no reply from their forums or feedback system (only place I could find to contact them).

Anyone else know anywhere to try?

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  # 683164 8-Sep-2012 17:57
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Contact nathan. He is a Microsoft NZ employee. Recently sorted out an hotmail issue for someone.




Do whatever you want to do man.

  

 
 
 
 


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  # 683185 8-Sep-2012 19:07
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ArcticSilver: Well, no reply from their forums or feedback system (only place I could find to contact them).

Anyone else know anywhere to try?


It is a free service so I doubt they have any official support, as who would cover the cost of staffing that? Even if you do find a form somewhere it may just be a feedback form, rather than a support form assigning you a support ticket.
That is why I pay for my email hosting with personal support, which is very handy for this sort of problem. They can usually solve any problem like this very quickly.

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  # 683187 8-Sep-2012 19:11
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There is a official support forum for hotmail.

http://answers.microsoft.com/en-us/windowslive/forum/hotmail?




Do whatever you want to do man.

  



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Ultimate Geek


  # 683517 9-Sep-2012 19:03
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mattwnz:
ArcticSilver: Well, no reply from their forums or feedback system (only place I could find to contact them).

Anyone else know anywhere to try?


It is a free service so I doubt they have any official support, as who would cover the cost of staffing that? Even if you do find a form somewhere it may just be a feedback form, rather than a support form assigning you a support ticket.
That is why I pay for my email hosting with personal support, which is very handy for this sort of problem. They can usually solve any problem like this very quickly.


I fully understand this. This is actually my less important email account (my main one is hosted by myself).

I like to keep a separate, hosted email account for various reasons, mainly testing and all those web stores/forums.

billgates: There is a official support forum for hotmail.

http://answers.microsoft.com/en-us/windowslive/forum/hotmail?


I've tried this, unfortunately I received no answer.


billgates: Contact nathan. He is a Microsoft NZ employee. Recently sorted out an hotmail issue for someone.


I will give Nathan a go.


Overall I had a backup, so its not the end of the world. I want to contact them partly to inform them about a very serious issue, rather than get a couple of missing emails back.

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Wannabe Geek


# 683622 9-Sep-2012 23:02
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The same thing has happened to me.  Does anyone know how to recover email.

This has happened without warning when a custom domain is validated.

Any help much appreciated.



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Ultimate Geek


  # 683694 10-Sep-2012 09:11
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kotsialos: The same thing has happened to me.  Does anyone know how to recover email.

This has happened without warning when a custom domain is validated.

Any help much appreciated.


Now that I think about it, this happened the day after I validated my domain.

Maybe I was looking at a cached copy for a evening.

Good to know its not just me though!

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