Office 365 errors with users on Telecom New Zealand

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Snowflake

#741526 8-Jan-2013 11:48

ZeeBOB: We also use CallPlus for our company and are experiencing severe speed issues to Office365 and Microsoft CRM Online.

A contact at M$ told me they were going to procure dedicated bandwidth to NZ to improve the speeds for NZ to Microsoft Hosted Services sometime in early 2013. Sounds like its gotten worse not better.

what sort of connectivity do you have with callplus - fibre? and are you using and wan accelerator firewalls?

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ZeeBOB

26 posts

Geek

#741529 8-Jan-2013 11:55

Regs:
ZeeBOB: We also use CallPlus for our company and are experiencing severe speed issues to Office365 and Microsoft CRM Online.

A contact at M$ told me they were going to procure dedicated bandwidth to NZ to improve the speeds for NZ to Microsoft Hosted Services sometime in early 2013. Sounds like its gotten worse not better.

what sort of connectivity do you have with callplus - fibre? and are you using and wan accelerator firewalls?

Yes we are on CallPlus fibre (2 circuits) and yes we have Riverbed WAN accelerators

bigal_nz

635 posts

Ultimate Geek
Inactive user

#741530 8-Jan-2013 11:56

I also have a Xtra based 365 customer that has one email address affected.

microsoft are awaree and working on it - it is a routing issue.

My fix in the meantime is to connect the customer to my VPN.

-Al

wazzageek

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#741539 8-Jan-2013 12:04

Connecting via webmail here to https://sinprd0610.outlook.com - all working fine on Xtra Connection. Have not yet had any other complaints connecting.

Is there a public acknowledgement of the suspected routing issue? This would be handy for me prior to receiving complaints ...

Cheers!

blur

384 posts

Ultimate Geek

#741541 8-Jan-2013 12:05

We are having problems here too. Our organisation has 12 mailboxes hosed on Office365 servers and have had a call into Microsoft from first thing Monday, and have a call into Telecom first thing this morning.

Our broadband connection is with Xtra, but interestingly if I connect my laptop to Telecom's mobile data it all works fine.

Has anybody else had updates to this issue?

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Regs

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Snowflake

#741545 8-Jan-2013 12:10

ZeeBOB:
Regs:
ZeeBOB: We also use CallPlus for our company and are experiencing severe speed issues to Office365 and Microsoft CRM Online.

A contact at M$ told me they were going to procure dedicated bandwidth to NZ to improve the speeds for NZ to Microsoft Hosted Services sometime in early 2013. Sounds like its gotten worse not better.

what sort of connectivity do you have with callplus - fibre? and are you using and wan accelerator firewalls?

Yes we are on CallPlus fibre (2 circuits) and yes we have Riverbed WAN accelerators

have you tried disabling any WAN acceleration rules for CRM Online in the riverbeds? I've heard of lots of problems where performance is substandard when going through wan accelerators. Also, if you're finding performance slow from within outlook, check this blog post: http://blogs.msdn.com/b/crminthefield/archive/2011/11/11/crm-2011-outlook-client-performance-delays-caused-by-expect-100-continue-setting.aspx

There is also an update to the CRM Client Performance whitepaper out today, check that and ensure you are optimised as best as possible: http://t.co/52OAwtSK

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Snowflake
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about.me/nzregs
Twitter: @nzregs

bigal_nz

635 posts

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Inactive user

#741548 8-Jan-2013 12:13

wazzageek: Connecting via webmail here to https://sinprd0610.outlook.com - all working fine on Xtra Connection. Have not yet had any other complaints connecting.

Is there a public acknowledgement of the suspected routing issue? This would be handy for me prior to receiving complaints ...

Cheers!

Will only affect some users, as it depends on which (ms) server they use.

TangoNZ

117 posts

Master Geek

#741549 8-Jan-2013 12:16

We have about a dozen customers on Office 365 affected also, they're on Telecom, Vodafone, Slingshot, Call Plus, seems to be Chorus routing messing with Exchange data. EAS fine on all accounts.

insane

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#741553 8-Jan-2013 12:21

TangoNZ: We have about a dozen customers on Office 365 affected also, they're on Telecom, Vodafone, Slingshot, Call Plus, seems to be Chorus routing messing with Exchange data. EAS fine on all accounts.

Hehe, I think you'll find Chorus has nothing to do with that, clearly the problem is upstream.

blur

384 posts

Ultimate Geek

#741555 8-Jan-2013 12:25

TangoNZ: We have about a dozen customers on Office 365 affected also, they're on Telecom, Vodafone, Slingshot, Call Plus, seems to be Chorus routing messing with Exchange data. EAS fine on all accounts.

I've had a look at all the servers affected (in this forum) and they seem to all reside in Singapore.

Ours is SINPRD0410.outlook.com

Looks like it is a routing issue for sure...

I hope they get this one resolved soon as we have been without email for two days now...

BlakJak

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#741557 8-Jan-2013 12:30

The fun of offshoring stuff, eh guys and girls? :-)

No signature to see here, move along...

blur

384 posts

Ultimate Geek

#741571 8-Jan-2013 12:54

BlakJak: The fun of offshoring stuff, eh guys and girls? :-)

Hmmm... "fun" wouldn't be a word that I'd use!

I have to say that I've found the Microsoft support to be good while you are talking to them, but terrible at getting back to you with any updates.

As for Telecom, my call went from business, to a level 2 support person, and then to complex issues. I thought that this was great until he told me that they (Telecom) might not be able to assist as it is not their issue. He just seemed to wash his hands of it!

BlakJak

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#741580 8-Jan-2013 13:09

blur:
BlakJak: The fun of offshoring stuff, eh guys and girls? :-)

Hmmm... "fun" wouldn't be a word that I'd use!

There's very much a reason for encouraging caution around offshoring anything to do with your business, IMHO. At least domestically located networks tend to have diverse paths and an ability to just pick up the phone and RING someone. (Justsayin)

I have to say that I've found the Microsoft support to be good while you are talking to them, but terrible at getting back to you with any updates.

As for Telecom, my call went from business, to a level 2 support person, and then to complex issues. I thought that this was great until he told me that they (Telecom) might not be able to assist as it is not their issue. He just seemed to wash his hands of it!

If it is indeed a routing fault with an upstream service provider, what should happen is that a fault should be logged, and pushed upward from peer to peer. This means Xtra/Telecom (Retail) to Global Gateway to ... whoever. So on one hand it is indeed 'not their problem' but on the other hand, it is - they can a) push a fault upward and b) try to route around the problem if it's close enough to 'home'.

The reality however is when dealing with big providers like Telecom, the work required to do so is often bigger (and wider in impact / risk terms) than is often considered reasonable.

Doesn't mean that as customers, you shouldn't (all) ensure you log faults - the volume of complaints is what'll get the issue the appropriate attention.

No signature to see here, move along...

bigal_nz

635 posts

Ultimate Geek
Inactive user

#741581 8-Jan-2013 13:13

BlakJak:
blur:
BlakJak: The fun of offshoring stuff, eh guys and girls? :-)

Hmmm... "fun" wouldn't be a word that I'd use!

There's very much a reason for encouraging caution around offshoring anything to do with your business, IMHO. At least domestically located networks tend to have diverse paths and an ability to just pick up the phone and RING someone. (Justsayin)

I have to say that I've found the Microsoft support to be good while you are talking to them, but terrible at getting back to you with any updates.

As for Telecom, my call went from business, to a level 2 support person, and then to complex issues. I thought that this was great until he told me that they (Telecom) might not be able to assist as it is not their issue. He just seemed to wash his hands of it!

If it is indeed a routing fault with an upstream service provider, what should happen is that a fault should be logged, and pushed upward from peer to peer. This means Xtra/Telecom (Retail) to Global Gateway to ... whoever. So on one hand it is indeed 'not their problem' but on the other hand, it is - they can a) push a fault upward and b) try to route around the problem if it's close enough to 'home'.

The reality however is when dealing with big providers like Telecom, the work required to do so is often bigger (and wider in impact / risk terms) than is often considered reasonable.

Doesn't mean that as customers, you shouldn't (all) ensure you log faults - the volume of complaints is what'll get the issue the appropriate attention.

Im begining to think this is not a MS problem.

I think the blame lies with Xtra.

-Al

BlakJak

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#741586 8-Jan-2013 13:19

bigal_nz:
BlakJak:
blur:
BlakJak: The fun of offshoring stuff, eh guys and girls? :-)

Hmmm... "fun" wouldn't be a word that I'd use!

There's very much a reason for encouraging caution around offshoring anything to do with your business, IMHO. At least domestically located networks tend to have diverse paths and an ability to just pick up the phone and RING someone. (Justsayin)

I have to say that I've found the Microsoft support to be good while you are talking to them, but terrible at getting back to you with any updates.

As for Telecom, my call went from business, to a level 2 support person, and then to complex issues. I thought that this was great until he told me that they (Telecom) might not be able to assist as it is not their issue. He just seemed to wash his hands of it!

If it is indeed a routing fault with an upstream service provider, what should happen is that a fault should be logged, and pushed upward from peer to peer. This means Xtra/Telecom (Retail) to Global Gateway to ... whoever. So on one hand it is indeed 'not their problem' but on the other hand, it is - they can a) push a fault upward and b) try to route around the problem if it's close enough to 'home'.

The reality however is when dealing with big providers like Telecom, the work required to do so is often bigger (and wider in impact / risk terms) than is often considered reasonable.

Doesn't mean that as customers, you shouldn't (all) ensure you log faults - the volume of complaints is what'll get the issue the appropriate attention.

Im begining to think this is not a MS problem.

I think the blame lies with Xtra.

-Al

Ryrager: Apparently a SingTel Routing issue, being worked on.

... so... explain again why you think this lies with Xtra?

No signature to see here, move along...

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