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Topic # 115737 4-Apr-2013 22:12
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Hi There!

Anyone know who is in charge above GM Level at WebHostNZ. I am struggling to get proper account management and despite attempt to obtain honest answer for reasons of outages from GM which has resulted in being ignored, would like to escalate above that.

Thanks.


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  Reply # 793560 4-Apr-2013 22:23
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Above the GM? Check the companies office for the director list, maybe?!!




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  Reply # 793562 4-Apr-2013 22:24
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Well they aren't a registered company, they must be trading as.

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  Reply # 793578 4-Apr-2013 22:34
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Try this.

On the bottom of their website http://www.webhostnz.co.nz

copyright © 2013 New Zealand Webhosting Network

Checking companies office..

they have renamed the company.

http://www.business.govt.nz/companies/app/ui/pages/companies/2164107

Going to: http://www.cloud365.co.nz

says to go to www.webhostnz.com

so Mr or Mrs (I presume) Moss are the people to talk to..



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  Reply # 793584 4-Apr-2013 22:41
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Unfortunately said people are not responsive. How unfortunate.

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  Reply # 793623 4-Apr-2013 23:51
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Stop paying the bills if you're not getting what you paid for? Contact them via phone/email/twitter?

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  Reply # 793705 5-Apr-2013 09:43
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What services do you have with them?

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  Reply # 793736 5-Apr-2013 10:20
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Really sorry you are having this experience with this company.

I know a lot of us who provide NZ hosting services work hard on establishing NZ-hosted as being a less riskier proposition than having services abroad.

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  Reply # 793937 5-Apr-2013 15:58
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myfullflavour: Really sorry you are having this experience with this company.

I know a lot of us who provide NZ hosting services work hard on establishing NZ-hosted as being a less riskier proposition than having services abroad.


Server problems occur work all providers from time to time and it has nothing really to do with location. These days I don't think location of the actual servers is that important for most websites. When you buy hosting from a NZ company you are buying that local support and knowledge and that you are dealing with a NZ business. Xero for example are a nz company but their servers are USA based but their support all comes from here .
You do expect a host to disclose all problems and have a network status Page to communicate any problems on. If the Op isn't happy, they should just move provider. My experience is that providers can go through good and bad patches.



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  Reply # 793939 5-Apr-2013 16:02
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mattwnz:
myfullflavour: Really sorry you are having this experience with this company.

I know a lot of us who provide NZ hosting services work hard on establishing NZ-hosted as being a less riskier proposition than having services abroad.


Server problems occur work all providers from time to time and it has nothing really to do with location. When you buy hosting from a NZ company you are buying that local support and knowledge and that you are dealing with a NZ business. You do expect them to disclose all problems and have a network status Page to communicate any problems on. If the Op isn't happy, they should just move provider. My experience is that providers can go through good and bad patches.


Well I was going to try and escalate the issue as this is more a management issue than a technical issue and I hoped management would make the issue move along so we could continue. Turns out there is no-one higher than the one I am dealing with and honestly it's fair grim the way it's been handled to date (Almost no communication). 

You are right I can move providers but we purchased year in advance and given communication to this point I can't seem them crediting the un-used portion which would leave the customer even more out of pocket.

It's hosted exchange for anyone that's interested.

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  Reply # 793946 5-Apr-2013 16:15
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mattwnz: When you buy hosting from a NZ company you are buying that local support and knowledge and that you are dealing with a NZ business.


And this is what I'm getting at. If you're dealing with a non-NZ company, it often (from experience) feels like you are dealing with an anonymous corporate.

At least with New Zealand-based companies you can pick up the phone and talk to them, and there is a high chance if something goes wrong, they can deal with the issue directly.

Sidenote: I see hosting content (websites) as locally as possible to the audience as being important and major sites around the world echo this sentiment with the extraordinary use of CDN services we see now.

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  Reply # 793949 5-Apr-2013 16:19
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networkn:

Well I was going to try and escalate the issue as this is more a management issue than a technical issue and I hoped management would make the issue move along so we could continue. Turns out there is no-one higher than the one I am dealing with and honestly it's fair grim the way it's been handled to date (Almost no communication). 
t.



Many hosts only have a few staff, and may be owner operators, they can be a pretty low profit business. I have never heard of the one you are with so can't comment on them. 
But personally I only pay on a month by month basis, just in case.  But I have only had to move hosting providers twice due to poor reliability. Now I buy hosting based on how long they have been around,  word of mouth, the quality and professional look of their website (doesn't look home made), and that they have a well used network status page that they keep up to date. Just a few things to consider.

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  Reply # 794181 6-Apr-2013 09:34
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I'd only expect to pay for a year in advance if I was getting a significant discount or the company has an initial capital outlay to provide me with the service.

Provided it's just hosted exchange, I can't imagine either of these two situations occurred.


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  Reply # 794187 6-Apr-2013 10:15
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$30/month for a 3GB Exchange 2007 mailbox with a $25 setup fee per mailbox, you'd think you should be getting amazing service & support at that price

http://www.webhostnz.co.nz/New-Zealand-Hosted-Exchange-Plans.html

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