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Ultimate Geek
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Topic # 128717 21-Aug-2013 09:49
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I had a phone call from a guy in Auckland reselling Naverisk service desk platform.

Does anyone know and used this software? 

Ford


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  Reply # 882017 21-Aug-2013 10:02
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We’ve been using Naverisk since late 2009. Part of their development team is based not too far from us, and we started using the product when it was fairly young. I’ve seen a pretty rapid product development cycle which has responded well to feedback and the support has been pretty consistent. I just checked and our last 3 issues raised with them via email has responses well within 24 hours, and for 1 of those tickets they have been chasing me for more information 24 hours after their first response (i.e. I was the slow component in the fault resolution).

My impression is that your company is of modest size. I believe their entry cost is relatively low if you would like to dip your toes into using RMM tools for your regular clients.

If you look after any servers, you should definitely look into using Naverisk and charging a monthly fee for at least monitoring those servers. If you can prevent significant down-time by catching an issue early, you have ultimately saved that company money by preventing them losing production time and possibly missing the deadlines of their clients.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

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  Reply # 882025 21-Aug-2013 10:24
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We were with Kaseya (Rubbish) and considered Naverisk, but to be honest compared with features offered by Kaseya and our replacement RMM Labtech (Awesome) I don't think Naverisk is really good enough.

It does have a reasonable price.

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  Reply # 882086 21-Aug-2013 11:27
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Have a look at Beetil. Used it in a previous role and low entry costs and was also local. Although now it's owned by Citrix, I'm not so sure about support response.

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  Reply # 882091 21-Aug-2013 11:36
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We used Naverisk for a couple of years, a few years ago, so development has probably moved on a lot since then.
We found it quite hard to use and not the easiest thing to configure but it did the job adequately.
As mentioned their support was great with fast responses to any queries.

We have since changed to Mobile PC Monitor as it is aimed more at mobile techs, with their apps for the different tablets / smartphones / Windows 8.
It is much easier to use and configure and the monitoring is awesome especially the server modules and being able to do things like reset an active directory users password from our iPhones is awesome.

Chillisoft are the local distributor for Mobile PC Monitor so the support is excellent.
You can use Mobile PC Monitor for free on up to 5 devices so I would highly recommend trying it out.




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Wannabe Geek
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Reply # 946352 6-Dec-2013 06:55
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In September 2012 I started my own IT support company. One my best business decisions was to implement Naverisk as my RMM solution.  I can attribute much of my success to Naverisk.

In short Naverisk is exceptional and equally important is the amazing support I get when needed. Any software solutions value is often proportional to your ability to use it correctly and with Naverisk extensive training is included. 

One of Naverisk's many features I enjoy is the amount of real time diagnostic information available from my client sites enabling me to move my support into a proactive role and not a reactive one. My clients appreciate the value I add to their business's because as one client said it just works now. Thanks to Naverisk I call clients when there is a problem often before they realise it themselves.

My wife has taken to wearing my old Kaseya T shirt - this is small issue in our business and hopefully I will soon be washing the car with it.

Thanks Naverisk - you Guys rock :)

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  Reply # 946433 6-Dec-2013 10:21
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We here at Intellium have been using Naverisk since 2009. 

We joined up when they only had a few features, back in version 1.45. While they did the very basics we needed (alerting and remote control), they had one thing that beat all the other RMM companies we've dealt with. They are right here in Auckland and we could contact support, get a response straight away to our queries. They also loved getting feedback and feature requests. A lot of our requests would be in the very next release.

The product has matured a LOT since we first started using it, with features that pick up 90% of our problems from servers before they cause profit-loss to our clients. 9/10, we don't even have to send a technician out to site, because Naverisk offers not only remote control / remote management, but also auto-remediation.

Setting up the monitoring and configuration in Naverisk is simple and the interface is clean and intuitive.

They also offer free training anytime with one of THEIR own technicians, NOT some “trainer” who has played with the product just a bit, and wants to charge me an arm and a leg for a day's training.

So in short, Naverisk has been a HUGE factor in our success here at Intellium.

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  Reply # 946437 6-Dec-2013 10:28
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Two single posters with flawless reviews..... Within a day of each other, doesn't sound at all suspicious.

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Ultimate Geek
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  Reply # 946449 6-Dec-2013 10:46
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Have a look into Citrix GoToAssist

Very good product - http://www.gotoassist.com/remote-support/

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Wannabe Geek


Reply # 946452 6-Dec-2013 11:03
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Well a friend sent me a message telling me that someone was asking about Naverisk, Just thought I would throw my two cents in.

Gotta be honest, it's mostly the fact that with the support, I can actually get an answer within a day, and they can help me with almost anything. Even with features they don't have, they've managed to help us come up with ways using other features to achieve what I need it to.

While some bigger products that have more features, understanding them or even getting support from this has been like talking to a decorated brick wall =/. We very rarely got a response back, and often it was just "Have you had your training?" which was expensive to do and required us to pay a large sum just for the session.

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  Reply # 946463 6-Dec-2013 11:09
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+1 re the support.

For example, they email me yesterday checking whether an issue was resolved after I did not get back to them with confirmation.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

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Wannabe Geek
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  Reply # 947315 7-Dec-2013 22:59
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Is Naverisk "good enough"?  A great question!!

Here is a large, established US based MSP managing well over 2000 devices sharing their views on Naverisk.

Transitioning off of his PacketTrap system after Dell announced the halt of support and development of that system, UNG CEO David Dunn was in search of a solution that was simple to use and supported by a company that was channel friendly.  David trusted Naverisk with his business and had this to say about his decision.

“I first learned of Naverisk out on some of the forums in the MSP channel. They were getting excellent reviews in support and service and their CEO was actively engaged in the forums. After researching a bit more, I found their system very easy to use and it did 99% of everything a large shop needs a RMM to do. It was simple, effective, mobile friendly and something our team would pick up quickly.” UNG CEO David Dunn.

Cheers
Jon Kalaugher.
CEO Naverisk

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