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GPz

7 posts

Wannabe Geek


  Reply # 1053348 26-May-2014 10:33
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I'm starting to wonder about 1stdomains now. Emailed them at 8:00am on Friday about obtaining UDAIs and received an acknowledgement:

"You can expect to receive a response from us within 2 - 4 hours during the business day."

Since then, nothing.

There's a tracking number. But you can't track progress online.

If it hadn't been for Seeby Woodhouse's posts on this forum I would still be in the dark.

Are there any hosting providers out there that know what support actually means?

550 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1053351 26-May-2014 10:34
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GPz:
I'm starting to wonder about 1stdomains now. Emailed them at 8:00am on Friday about obtaining UDAIs and received an acknowledgement:

"You can expect to receive a response from us within 2 - 4 hours during the business day."

Since then, nothing.

There's a tracking number. But you can't track progress online.

If it hadn't been for Seeby Woodhouse's posts on this forum I would still be in the dark.

Are there any hosting providers out there that know what support actually means?


To be fair they are probably get a ton load of support requests through from 24/7 customers so not surprised they are behind. Prior to this issue I've dealt with their support before and its generally not too bad. The difference seems to be that they don't seem to run a support desk for as long in the day as some other providers.

 
 
 
 


2 posts

Wannabe Geek

Voyager Internet

  Reply # 1053356 26-May-2014 10:38
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Hi, Matt from 1st Domains/ Voyager here. 

Sorry GPz, we are currently being inundated with support requests at the moment and have poured more resource in today to help service all of them in a timely manner. We have all hands on deck answering tickets and appreciate your patience. 

Cheers
Matt 


2 posts

Wannabe Geek

Voyager Internet

  Reply # 1053379 26-May-2014 10:47
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Hey guys, 

If you have an expired.urgent domain shift, it may be easier to call with your ticket reference and our helpdesk team should be able to help you out. 

Phone:03 962 9520

or
Toll Free: 0800 5000 24

Matt
- 1st Domains/Voyager.

GPz

7 posts

Wannabe Geek


  Reply # 1053380 26-May-2014 10:48
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Oh I appreciate the comments. And I understand. But what about just sending an email to people affected? It would actually REDUCE their workload because people who don't read this forum wouldn't be emailing and calling them again to ask about slow progress!


122 posts

Master Geek


  Reply # 1053416 26-May-2014 11:07
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I just received and email for 24/7, interesting as i was about to move my domain to 1st domains

"

 

 

 Dear Customer, Many of you have suffered poor service at the hands of 24/7 Hosting NZ over the past three weeks. In the worst cases – and there are many of them – this service has been completely absent. We know that this has impacted our client base personally and professionally. We know that much speculation has been swirling in the New Zealand news media, and overseas. We know that we have a huge clean-up task on our hands, to put things right for you. The management structure and ownership of 24/7 Hosting NZ has been urgently reviewed. A formal announcement will be made early this week. Meanwhile, we have refreshed our team with experienced and capable staff who will be working through every support request with urgency. We understand that for some this will be too little, too late. To all of you, we very sincerely and humbly apologise. In the long term, we hope to find ways to make things right. Immediately, our focus is on restoring a stable and reliable service. As some contact methods are still down, please submit enquiries via either:   - e-mail to support@247hosting.co.nz   - our support ticketing system, at https://support.247hosting.co.nz/clientarea.php We will be responding to all enquiries as soon as possible. Your patience is appreciated. Yours truly, The team at 24/7 Hosting NZ. ============================== Email: support@247hosting.co.nz =============================="

 

 

 

 

 

 

 

 

 

 

 

 


634 posts

Ultimate Geek
+1 received by user: 90


  Reply # 1053433 26-May-2014 11:26
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I find the above email very interesting, specifically "the last 3 weeks" part.

On the 19th of April 2013, I signed up to 24/7 hosting for a VPS, to do some live testing. My server was never setup, nor could I contact them ever since the payment, no matter what method I tried.

With no way to contact them, I ended up doing a charge back.

I said before that 24/7 Hosting is a scam and honestly, I still stand by that.


"Scam - a dishonest scheme; a fraud."

I find it very hard to believe that whoever was running 24/7 Hosting was not aware of these issues, especially since they have been spanning a very long time. Turning a blind eye is no excuse.

750 posts

Ultimate Geek
+1 received by user: 32


  Reply # 1053435 26-May-2014 11:28
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event2:interesting as i was about to move my domain


You'd be a fool not to.

69 posts

Master Geek
+1 received by user: 10


  Reply # 1053444 26-May-2014 11:32
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ArcticSilver: I find the above email very interesting, specifically "the last 3 weeks" part.

On the 19th of April 2013, I signed up to 24/7 hosting for a VPS, to do some live testing. My server was never setup, nor could I contact them ever since the payment, no matter what method I tried.

With no way to contact them, I ended up doing a charge back.

I said before that 24/7 Hosting is a scam and honestly, I still stand by that.


"Scam - a dishonest scheme; a fraud."

I find it very hard to believe that whoever was running 24/7 Hosting was not aware of these issues, especially since they have been spanning a very long time. Turning a blind eye is no excuse.



You are the victim of a business about to go under. A scam would not have had any legitimate services to offer in the first place.

8 posts

Wannabe Geek


Reply # 1053445 26-May-2014 11:33
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Hi

Does anyone here have a 24/7 account still?

I'm trying to change the DNS nameservers from 24/7 to free parking.

Now this part of the balls up is all a bit foreign to me. Don't get me wrong, I've had a truly wonderous experience of 24/7 hosting going down, but I'm pretty much ready for it to all go away now, lol. 

The last thing I was doing before the collapse, was bringing my clients email services to 24/7. The web hosting was done, I just wanted all services- hosting, email etc to be at the one company. Big mistake, have since learned from it. I didn't realise transferring a domain to a new web host meant anything needed to happen with the email services. We lost those on the transfer and as I opened up a support ticket to get his rectified, 24/7 shutdown. So now I am trying to get the nameservers set back up. 

I am glad that I have the domain name back, but the whole nightmare is still hanging in there. 

I'm not sure they realise the actual financial impact they have caused on people.



EDIT:Estimated response time 0 minutes

69 posts

Master Geek
+1 received by user: 10


  Reply # 1053455 26-May-2014 11:39
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chewy7: Hi

Does anyone here have a 24/7 account still?

I'm trying to change the DNS nameservers from 24/7 to free parking.

Now this part of the balls up is all a bit foreign to me. Don't get me wrong, I've had a truly wonderous experience of 24/7 hosting going down, but I'm pretty much ready for it to all go away now, lol. 

The last thing I was doing before the collapse, was bringing my clients email services to 24/7. The web hosting was done, I just wanted all services- hosting, email etc to be at the one company. Big mistake, have since learned from it. I didn't realise transferring a domain to a new web host meant anything needed to happen with the email services. We lost those on the transfer and as I opened up a support ticket to get his rectified, 24/7 shutdown. So now I am trying to get the nameservers set back up. 

I am glad that I have the domain name back, but the whole nightmare is still hanging in there. 

I'm not sure they realise the actual financial impact they have caused on people.




My "account" is still active - but have long since transferred sites and domains over - apart from 1, which got done fairly snappy by Voyager last week.

You won't get anything done by 24/7 - give up. Transfer, go with one of the others recommended through this thread. Pay a little more for your hosting and stick with someone who has been around for a while. And don't trust anybody's review site that doesn't have at least one bad one on it..

8 posts

Wannabe Geek


  Reply # 1053468 26-May-2014 11:43
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sifly:
chewy7: Hi

Does anyone here have a 24/7 account still?

I'm trying to change the DNS nameservers from 24/7 to free parking.

Now this part of the balls up is all a bit foreign to me. Don't get me wrong, I've had a truly wonderous experience of 24/7 hosting going down, but I'm pretty much ready for it to all go away now, lol. 

The last thing I was doing before the collapse, was bringing my clients email services to 24/7. The web hosting was done, I just wanted all services- hosting, email etc to be at the one company. Big mistake, have since learned from it. I didn't realise transferring a domain to a new web host meant anything needed to happen with the email services. We lost those on the transfer and as I opened up a support ticket to get his rectified, 24/7 shutdown. So now I am trying to get the nameservers set back up. 

I am glad that I have the domain name back, but the whole nightmare is still hanging in there. 

I'm not sure they realise the actual financial impact they have caused on people.




My "account" is still active - but have long since transferred sites and domains over - apart from 1, which got done fairly snappy by Voyager last week.

You won't get anything done by 24/7 - give up. Transfer, go with one of the others recommended through this thread. Pay a little more for your hosting and stick with someone who has been around for a while. And don't trust anybody's review site that doesn't have at least one bad one on it..


Yes, believe me, once the nameservers are changed I am gone. This i believe can only be done by them at this point.

And my domains were .com ones, Voyager could not release these.

69 posts

Master Geek
+1 received by user: 10


  Reply # 1053482 26-May-2014 11:56
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chewy7

"This i believe can only be done by them at this point."



If you can get your .com transferred to someone else, then the new registrar should be able to change the DNS ( or give you access to do it yourself)..

 

(unless of course 24/7 have made themselves the registrant..)

Someone will probably correct/elaborate....









550 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1053489 26-May-2014 12:00
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sifly: chewy7

"This i believe can only be done by them at this point."

If you can get your .com transferred to someone else, then the new registrar should be able to change the DNS ( or give you access to do it yourself).. (unless of course 24/7 have made themselves the registrant..)

Someone will probably correct/elaborate....


Pretty much - the .com domains from 24/7 are actually held at Internet.bs - I've been in contact with them and had to send all kinds of proof of identity to them. Haven't heard back yet so hopefully they hand over my domain to me....

1722 posts

Uber Geek
+1 received by user: 537

Subscriber

  Reply # 1053504 26-May-2014 12:17
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I have been in contact with Internet.bs And yes I managed to get my .com domains transferred. Im now using Internet.bs to directly park my .com domains. Im never using a reseller ever again. Using 1st domains now for hosting and .co.nz domains. I forwarded them emailed invoices for internet and cellphone. And pointed them to the companies office search. Since my domain name is also my company name.

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