danielwd: Most of these smaller hosting companies give the impression they are much bigger than a sole operator, and it's
normally those sites with only a contact form and no phone number that give it away.
This is something people really need to understand. It would be nice if the smaller players could be honest but I guess their business is dependent on the smoke and mirrors you mentioned in another post.
I wouldn't be surprised if 24/7 hosting's debacle was caused by something like a medical issue with the owner/operator who had no provisions in his business to cope.