Issue with 24/7 Hosting

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3404 posts

Uber Geek
+1 received by user: 399

Trusted

Reply # 1064183 12-Jun-2014 15:56

kona333: Cpanel on Flake has always worked fine for me, never gone down. That's in Firefox on PC. The support area has been down for quite some time though.

I'm looking at probably moving my sites away soon as well, sick of no notifications or progress. Even the possible new owners seem to lack professionalism when they're telling their own customers that Voyager are "stealing their customers". C'mon guys, admit you're in the wrong here and fix it. Voyager are doing what they should be doing, what's best for the customer.

I've made a bit of a list of potential reseller hosts with servers in nz.

http://www.completehost.co.nz/index.php/cart/reseller-/&step=0
http://www.hostinz.net.nz/cpanel-reseller-web-hosting/
http://www.flexihost.co.nz/reseller-hosting.php
http://www.hooplahosting.com/reseller-webhosting

Looks like Webdrive brought flexihost though, and webdrive's prices are very high (possibly highest in NZ for a reseller at $4 per site and webslice is the same price).

Maybe completehost, though I fear they could also just be a one-man-band like 24/7 started out. hostinz and hoopla could be the same.

There's plenty others, but usually more limited plans.

Anyone have any thoughts on those hosts above?

Sitehost still do hosting? A pretty good company there. I also don't think Hooplahosting is NZ based, looks US based from the routing.

Chrisjbrown

2 posts

Wannabe Geek
+1 received by user: 1

Reply # 1064188 12-Jun-2014 16:04

One person supports this post

Webslice have been great helping me move my reseller account with over 50 sites away from 24/7. Some quite gnarly DNS setups to deal with and mostly joomla sites. Their support has been amazing - responsive and helpful. I've moved to one of their Cloud hosting packages which of course is more expensive than my shared hosting account with 24/7 but apart from the support, having a dedicated server is a huge benefit.

godofmischief

7 posts

Wannabe Geek

Reply # 1064208 12-Jun-2014 16:51

I've used Net Needs (http://netneeds.co.nz/) for over 7 years now, and they've been great. Good response to my queries, no issues with downtime except when I maxxed out my monthly traffic allowance, and they're really reasonably priced.

toppo

7 posts

Wannabe Geek
+1 received by user: 2

Reply # 1064386 12-Jun-2014 20:08

Another vote for Webslice from me. Very responsive.

I know that it was too late for many but just to show the system can help:

"Thank you for your enquiry regarding the above transaction.
As you have advised us that you did not receive the services related to this transaction, we have processed a credit to your card today and have initiated reversal procedures against the merchant’s bank on your behalf.
This credit adjustment will appear on your next statement.
The merchant’s bank has up to 45 days to respond and we therefore reserve the right to re-debit the above transaction to your account should this charge prove to be valid.
We will get back in contact with you if there are any further developments.
Please feel free to contact us should you wish to discuss this matter further."

I wish there were some way of sharing my windfall ($107 returned...) with all those adversely affected by this 3-ring circus - or is that 1-ring?
I know it wouldn't go far so hopefully there's some joy for you in the win.

Cheers,
Toppo.

chewy7

8 posts

Wannabe Geek

Reply # 1064390 12-Jun-2014 20:14

Got all my domains and websites outta 24/7 last week thank god, but noticed that they still have a critical database error. They really are a bunch of .unts. I've moved my hosting overseas to a company called site5. I find their support and ease of use really good. I'm paying a bit more for my hosting but I think it's worth it.

Totally lost confidence in cheap hosting but really, it's that saying....that's been said a lot on here..."You get what you pay for."

mattwnz

14274 posts

Uber Geek
+1 received by user: 1848

Reply # 1064507 12-Jun-2014 22:16

Zeon:

Sitehost still do hosting? A pretty good company there. I also don't think Hooplahosting is NZ based, looks US based from the routing.

I had a look on their website and at the bottom it says ,'Hoopla Hosting is one of the most reliable providers for web hosting in NZ' (sic), and it says it is NZ owned and operated. Can't see any mention of it being US based hosting.

Edit: On their status page it mentions USA, so it looks like at least some maybe.

kona333

10 posts

Wannabe Geek

Reply # 1064540 12-Jun-2014 23:03

mattwnz:
Zeon:

Sitehost still do hosting? A pretty good company there. I also don't think Hooplahosting is NZ based, looks US based from the routing.

I had a look on their website and at the bottom it says ,'Hoopla Hosting is one of the most reliable providers for web hosting in NZ' (sic), and it says it is NZ owned and operated. Can't see any mention of it being US based hosting.

Edit: On their status page it mentions USA, so it looks like at least some maybe.

Oh yes true hooplahosting is overseas, ping is huge can't be NZ-based. That's them out, might as well go as low as bluehost if you're going with overseas hosting hehe.

boardnz

5 posts

Wannabe Geek

Reply # 1064693 13-Jun-2014 09:48

Talk about a nightmare! Just moved domains 10~ from 24/7 across to Openhost, luckily just had two sites actually hosted on 24/7...

One issue though my ftp backup was quite recent for one of the sites, but the SQL drop was a few months old, my website went down with 24/7, and I get a white screen on the flake.cpannel address so can't use phpMyAdmin and my MySQL config file has 'localhost' as the server address and for the life of me I can't find the actual address the db server was hosted on...Hoping someone might have a list or one or two server addresses to try? So I can pull down...I know its a long shot and the servers might already be pulled, but my FTP access is still live so fingers crossed!

Cheers

NickPanoutsos

5 posts

Wannabe Geek

Reply # 1064838 13-Jun-2014 12:35

The server "Flake" was at 123.100.86.162
I can ping it, however I left one site active, that I had used for testing changes to my store. That stopped functioning a couple of days ago, and I can't get ftp access any more, so hopefully "Flake" is not your server.
I did used to be able to get direct access to the database from outside the server, but I think I had to enable that through cpanel.

On a positive note, I moved my store to openhost, and I am seeing a 30% improvement in page load times, although that will probably be eroded as they fill up my server with other 24/7 refugees. Hopefully they get enough new customers to buy an extra server.

boardnz

5 posts

Wannabe Geek

Reply # 1064931 13-Jun-2014 14:18

NickPanoutsos: The server "Flake" was at 123.100.86.162
I can ping it, however I left one site active, that I had used for testing changes to my store. That stopped functioning a couple of days ago, and I can't get ftp access any more, so hopefully "Flake" is not your server.
I did used to be able to get direct access to the database from outside the server, but I think I had to enable that through cpanel.

On a positive note, I moved my store to openhost, and I am seeing a 30% improvement in page load times, although that will probably be eroded as they fill up my server with other 24/7 refugees. Hopefully they get enough new customers to buy an extra server.

Cheers Nick - Actually just managed to find an old config file with the hardcoded address, turns out it was the "bubbles" mysql server - also did some digging in my emails and found the temporary site IP from 247's first setup up email, so I can browse the site again - but just hit a road block, I can't actually upload a PHP SQL-dump script to the FTP, it comes up with the error "Disk Full exceeded quota", I can delete/download files no issue..Any ideas?

Oliver

80 posts

Master Geek
+1 received by user: 1

Reply # 1065852 15-Jun-2014 08:03

Was able to get access to the 24/7 client area today for the first time in weeks. Not much use for me as I was able to get my domains away from 247 by contacting Internet.BS directly but at least removed my credit card details to avoid any further charges. If anyone wants access to their nameservers, it seems now's the time.

amorpeth

90 posts

Master Geek
+1 received by user: 9

Reply # 1066981 16-Jun-2014 20:09

One person supports this post

Just had another go at moving my offshore web services back to NZ. This time I chose WebSlice - service was amazing!! Paid for services Sunday morning, within 5 minutes I had an email asking for current providers details, then a few hours later the migration was completed. Highly recommended!!

Willowridges

3 posts

Wannabe Geek

Reply # 1067586 17-Jun-2014 15:02

I was reading earlier in this tread regarding 24 7 deleting facebook comments.
Hostbee who have been knocking 24 7s business pratice cashed this morning. Took down everyone's sites and emails, even their own. Facebook had a few unhappy comments regarding this outage which were all removed shortly after being posted.
Sure they have a message saying they had a fault this morning and apologized for it, I just find it rich companies tha bag others but then do the same thing. People like accountability not people trying to hide facts.

sifly

69 posts

Master Geek
+1 received by user: 10

Reply # 1067670 17-Jun-2014 16:15

That's business I guess.
Some lead by example, others just follow.

I don't know why people are surprised or even mention this happening. Most businesses have sloppy practice in some shape or form. I guess the difference with Hostbee is that they are back up and apologising for whatever it was. And some comments do get out of hand - I'd probably delete them too. Some people just whinge and cry at the drop of a hat..

danielwd

46 posts

Geek
+1 received by user: 6

Reply # 1067675 17-Jun-2014 16:19

One person supports this post

I don't understand why people take such risks with these start-up hosting providers.

Isn't their business worth a few more dollars a month to stay online?

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