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69 posts

Master Geek
+1 received by user: 10


  Reply # 1068652 18-Jun-2014 16:43
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danielwd:
When I speak on the phone to some orgainsations, and ask for their name, they will often only provide the first name, and they say they can't give their last name.


This is getting really precious. It's usually a way of avoiding any personal responsibility. "John who?"



I've heard a few ways of thinking on this:

1. They are dodgy and don't want to disclose
2. The corporate body doesn't want to lay responsibility with any "one person" so doesn't give out names, or gives out false names (like call centres).
3. It could be potentially dangerous on corporate or personal grounds to give out names of who is on the phone.


I think "1" in most cases.

Still, the ol' companies search at least can give you director details. I've just done a quick look around 6 reseller hosts. None have a name to contact. Most don't have a physical address, or if they do - its either wrong or a private house.




46 posts

Geek
+1 received by user: 6


  Reply # 1068705 18-Jun-2014 17:36
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mattwnz:
danielwd:
When I speak on the phone to some orgainsations, and ask for their name, they will often only provide the first name, and they say they can't give their last name.


This is getting really precious. It's usually a way of avoiding any personal responsibility. "John who?"


Not sure what you mean. However when I speak to someone on the phone, I will record their name for future reference incase I need to follow it up, as the organisation may have more than one person with the first name. eg. For John, there maybe 10 Johns working for the company. Without knowing the last name, it will be a case of 'John who?' Although with some companies, you are lucky to even get a first name, and they may reply to an email with just 'Support' as the name.


Precious as in they won't tell you their surname. It makes it hard to hold anyone accountable if you have to reference someone you spoke with previously.

 
 
 
 


167 posts

Master Geek
+1 received by user: 5

Subscriber

  Reply # 1068810 18-Jun-2014 19:44
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247hosting are still a nightmare.

I have only 1 customer left, and I need to somehow download his SQL datafile, so I can finally move away from them.

Toblerone Cpanel is down (blank page upon logon)

- How is 247hosting still allowed to trade? i.e. For an unsuspecting customer, you'd think nothing is wrong on the website.. It's fake advertising surely? 

46 posts

Geek
+1 received by user: 6


  Reply # 1068823 18-Jun-2014 20:02
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How is 247hosting still allowed to trade? i.e. For an unsuspecting customer, you'd think nothing is wrong on the website.. It's fake advertising surely? 


Caveat emptor!

5 posts

Wannabe Geek


  Reply # 1069544 19-Jun-2014 20:15
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Well, cpanel is back up on Flake, and access to UDAI codes. Somebody must be still working there.

79 posts

Master Geek
+1 received by user: 17


  Reply # 1069722 20-Jun-2014 08:48
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sifly: 
Most big players resell. I cant see the issue here...



Can you clarify this to any degree?  We're discussing the NZ market here, right?  I can't think of any big players that resell unless you're getting nit-picky and referring to datacentre space.

69 posts

Master Geek
+1 received by user: 10


  Reply # 1069725 20-Jun-2014 08:52
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Yep that didn't sound quite right.

Most big players offer reseller packages (and most small ones too).

34 posts

Geek


  Reply # 1069731 20-Jun-2014 09:08
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For those that have FTP access still, I downloaded http://www.mysqldumper.net/.  I installed it on the site, and it allows you to get your sql database data.  If it wasn't for this I would have been stuffed.

69 posts

Master Geek
+1 received by user: 10


  Reply # 1073138 24-Jun-2014 09:44
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It seems 24/7 is now slowly coming back up. There "appears" to be a new company registered in June "Revolve Technologies Ltd" with the director of Melanie Skidmore. I am quite perturbed by this because despite the FB backlashes, "she" makes no attempt to answer or announce who is in charge. I however, will continue to bait until somebody starts to bite.

I will get my money back one way or another...


10 posts

Wannabe Geek


  Reply # 1073218 24-Jun-2014 10:40
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sifly: It seems 24/7 is now slowly coming back up. There "appears" to be a new company registered in June "Revolve Technologies Ltd" with the director of Melanie Skidmore. I am quite perturbed by this because despite the FB backlashes, "she" makes no attempt to answer or announce who is in charge. I however, will continue to bait until somebody starts to bite.

I will get my money back one way or another...



I've been looking for Mel's full name. Though she registered a company, she may not have been able to take over 24/7 Hosting anyway, so she might still have nothing to do with it now. Might have been hopeful having a female running it for once, though I don't care anymore because I've moved away as well. So now I'm with webslice! Much better support (it actually exists) and they even went through the painful process of moving all of my sites which took days.

webslice.co.nz and webdrive.co.nz were both very viable options for VPS or dedicated as I realised I've got too many sites for reseller, but I went with webslice for a few reasons.

Back to 24/7 I see there are some responses from them on Facebook, but only some, then they disappear again from responding. They claim to have fixed cpanel but it still comes up with a blank screen for the homepage on some accounts. If you know the direct address to the page you want to visit, ie backups, you can actually put that in and works, once logged in. Just the homepage is blank.

In my case support tickets haven't been answered since mid-may. With a couple of websites broken on their end and tickets ignored, I HAD to move.

If they really do have a new owner then they're doing a pretty bad job. Why wouldn't the new owner have fixed everything - worked day and night (its been 2 months now) - put some explanations up. Their own support and website is up an down like a yo-yo, currently not working. Why is there website breaking so much anyway? I doubt there is anyone and it's just a matter of time before receivership. I just wonder how many customers will have left by then.

5 posts

Wannabe Geek


  Reply # 1073371 24-Jun-2014 12:35
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I think they have gone off the boil again. They got the client area and cpanel running a few days ago, and there was a flurry of activity on their facebook page. I was even able to get my UDAI codes, but I cant access the client area any more, and cpanel (on Flake server) has been up and down a couple of times.
If there is new owners, you have to feel for them, they seem to have bitten off more than they can chew.

From a non-IT perspective, it seems pretty crazy that they can't keep their systems up and running. I can understand a company mismanaging their finances, and loosing access to services, but is it really that difficult (for professionals, obviously :) ) to keep a few servers running smoothly. I would have thought the technology was pretty mature and stable.


69 posts

Master Geek
+1 received by user: 10


  Reply # 1073375 24-Jun-2014 12:39
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kona333:
sifly: It seems 24/7 is now slowly coming back up. There "appears" to be a new company registered in June "Revolve Technologies Ltd" with the director of Melanie Skidmore. I am quite perturbed by this because despite the FB backlashes, "she" makes no attempt to answer or announce who is in charge. I however, will continue to bait until somebody starts to bite.

I will get my money back one way or another...



I've been looking for Mel's full name. Though she registered a company, she may not have been able to take over 24/7 Hosting anyway, so she might still have nothing to do with it now.



I'm in contact with her now. And that company name came from the bottom of the 24/7 site. Will see if I get my refund...

850 posts

Ultimate Geek
+1 received by user: 123


  Reply # 1075698 27-Jun-2014 18:00
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DNC (Domain Name Commission) Newsletter just came out. - http://www.dnc.org.nz/content/june_14_newsletter.pdf

DNC warns registrants about 24/7’s registration activities

Recently, the Domain Name Commission issued a statement warning people who have a relationship with 24/7 Hosting, or who are considering using 24/7’s services, to beware of their activities in respect of the registration and management of .nz domain names.

The DNC had received a number of complaints in relation to:
* 24/7 Hosting receiving money for a 12 month renewal of a domain name but only renewing the name for a month
* 24/7 Hosting registering some of the names they register in their own name rather than in the name of the person requesting the registration meaning the true registrant cannot manage or control the domain name
* 24/7 Hosting putting their email address in the record meaning that if the registrant requested a UDAI (the code to allow a transfer to a new registrar) it would be sent to 24/7 and not to the registrant
* 24/7 Hosting failing to respond to email enquiries and apparent disconnection of the company’s 0800 number.

24/7 Hosting is not an authorised registrar for .nz domain names. Anyone who has a .nz domain name registered through 24/7 should consider making contact with the authorised registrar used by 24/7 Hosting. In many cases, it appears 24/7 Hosting used Voyager and they can be contacted at 0800 477 333 option 2 for support or support@voyager.co.nz to discuss their options if they have any concerns or questions.

Anyone with any questions about .nz domain names can also contact the Domain Name Commission at info@dnc.org.nz


Fairly strong words and pretty much all the DNC can do/say apart from cutting off the registrars that are providing 24/7 with access to the SRS (which would do greater harm).

Edit:  Going back, seems the DNC already had posted a variation of this message as looking back through the thread, I noticed freitasm had quoted a similar looking DNC post back in page 12 (http://www.geekzone.co.nz/forums.asp?forumid=86&topicid=142666&page_no=12#1054344 odd that the DNC left it so long to leave the Newsletter message then.)

5 posts

Wannabe Geek


  Reply # 1076399 29-Jun-2014 09:48
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Up until recently I was a 24/7 client.... I had 20+ website with them.

 

  • At first there were "outages" where mail server would not work and very slow to open pages.  
  • Then I got an email from Voyager to say they had a problem and if I did not believe me then try ringing the phone numbers... All were disconnected.  Upon further checking I found their domain registration details to use false phone numbers and non existent email address. 
  • I could access domain management (voyager cut them off) so I setup a new service elsewhere and moved all my clients over. 
  • I cancelled my hosting but are still receiving invoices. 
  • I got an email from 24/7 stating "beware of competitors emails claiming they had a problem" 
  • Somehow they have domain control back again yet their phones are still out and its been weeks since I have had a response from them 
How do we stop these people?

pkb

28 posts

Geek


  Reply # 1087043 11-Jul-2014 12:22
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Hi

I'm trying to move our domain names away from these guys and am having trouble.  The 247 website is up and down, but when I was actually able to log in I realised that the "admin contact" email address is domains@247hosting.co.nz.   Thus, when I try to move the domain to a new provider, the authorisation emails are going back to 247 rather than to me.   I can't change the admin contact detail on their website if I am able to get to it since there is some lame problem with the formatting of a phone number that seems unfixable and stops any other updates going through.

 

I've contacted internet.bs and they have sent a request through to 247hosting and I now have to wait till Monday to see if I get a response.   

Has anybody else gone through this process to get a domain away from these guys when the admin contact email details are not right?   If so, what's the quickest way to do it?!

Thanks!

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