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dougierydal
97 posts

Master Geek


  #1035365 2-May-2014 11:55
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I've had no issues for about 18 months but having one at the moment. I mistakenly paid twice $53, and have asked for a refund, and according to Jay I was refunded in Feb, well in checking my credit card statement I certainly wasn't.

They have refused to answer an additional 3 more requests on the Ticket from me, the 0800 is always engaged, they ignore requests on Twitter, and the local CHC 03 number sounds disconnected.

In the meantime I posted it on Twitter and a company called Host Bee have been watching it too offering their services to disgruntled 24/7 customers, and by looking at the customer reviews on their site (Host Bee), they are all from people fed up with 24/7's service.

24/7 then got into the Twitter act, posting these...


danielwd
46 posts

Geek


  #1035373 2-May-2014 12:02
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For some reason, the hosting industry in New Zealand attracts some real crackpots who have no business being in business. Seen this so many times.

 
 
 
 


amorpeth
90 posts

Master Geek


  #1035420 2-May-2014 13:24
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Wow sounds like 24/7 Hosting have some really mature staff working for them! No point having the experience if you cant resolve basic customer requests!!!

martyyn
1399 posts

Uber Geek

Subscriber

  #1037046 5-May-2014 14:53
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My last three tickets to get my final two domains transferred have all been deleted with no response.

Bunch of useless **$#$(%'s

amorpeth
90 posts

Master Geek


  #1037061 5-May-2014 15:01
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Same here with my last ticket! They suck so bad!!!!!!!!!!!!! I've given up, hopefully my bank will reverse the charge. Yet to hear back from Commerce Commission.

leonardon
3 posts

Wannabe Geek


#1037067 5-May-2014 15:06
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Same here!

I quit!

I wish I could put them on the first page of the New Zealand Herald tongue-out



amorpeth
90 posts

Master Geek


  #1037110 5-May-2014 16:11
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Hmmmm that would be nice!

 
 
 
 


amorpeth
90 posts

Master Geek


  #1038663 7-May-2014 22:27
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Good news, Kiwibank has reversed my credit card charges for services not received. I had enough evidence from screenshots from the support portal. Now just waiting to see what the Commerce Commission has to say....

Zeon
3642 posts

Uber Geek

Trusted

  #1038713 8-May-2014 01:31
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Whose the guy behind it? Where do they host - who supplies them?




Speedtest 2019-10-14


amorpeth
90 posts

Master Geek


  #1038739 8-May-2014 08:04
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Caleb Finlay, but apparently he has a couple of other aliases.

amorpeth
90 posts

Master Geek


  #1038743 8-May-2014 08:20
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I have added my experience to my blog in the hope it will inform more people about these guys - http://www.lync.geek.nz/2014/05/bad-experience-with-247-hosting.html

danielwd
46 posts

Geek


  #1038746 8-May-2014 08:25
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What made you sign up with them in the first place?

amorpeth
90 posts

Master Geek


  #1038749 8-May-2014 08:34
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I currently host my sites in the US and was looking for an equivalently priced service in NZ. When I signed up I was in a bit of a rush and didn't do my research!! Luckily I hadn't cancelled my old service so just switched my DNS back over. I was lucky, but many others seem much worse off so I hope something can be done about it.

leonardon
3 posts

Wannabe Geek


  #1038760 8-May-2014 09:00
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Good news.

Congrats!

I will go to the ANZ today and I will ask if it is possible to 'reverse' my transaction also.

Nice to hear

mintsauce
7 posts

Wannabe Geek


  #1039135 8-May-2014 14:54
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I've had a mix of experiences over the last 2 years with 24/7- great pricing, fairly solid service, usually pretty good tech support.

But recently... permanently engaged 0800, local number disconnected, disappearing tech support tickets, credit card autopayment no longer available etc etc.

I too had hostbee tweet me after I complained on twitter.

So, anybody with HostBee experiences?



Ps. It is truly a massive PITA trying to find a host that will stay good and not bump their prices through the roof. I was with HostingDirect previously and all great for years...until they sold up to OpenHost and pricing jumped 33% in one day without notice.

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