I've had no issues for about 18 months but having one at the moment. I mistakenly paid twice $53, and have asked for a refund, and according to Jay I was refunded in Feb, well in checking my credit card statement I certainly wasn't.
They have refused to answer an additional 3 more requests on the Ticket from me, the 0800 is always engaged, they ignore requests on Twitter, and the local CHC 03 number sounds disconnected.
In the meantime I posted it on Twitter and a company called Host Bee have been watching it too offering their services to disgruntled 24/7 customers, and by looking at the customer reviews on their site (Host Bee), they are all from people fed up with 24/7's service.
24/7 then got into the Twitter act, posting these...
Good news, Kiwibank has reversed my credit card charges for services not received. I had enough evidence from screenshots from the support portal. Now just waiting to see what the Commerce Commission has to say....
I currently host my sites in the US and was looking for an equivalently priced service in NZ. When I signed up I was in a bit of a rush and didn't do my research!! Luckily I hadn't cancelled my old service so just switched my DNS back over. I was lucky, but many others seem much worse off so I hope something can be done about it.
I've had a mix of experiences over the last 2 years with 24/7- great pricing, fairly solid service, usually pretty good tech support.
But recently... permanently engaged 0800, local number disconnected, disappearing tech support tickets, credit card autopayment no longer available etc etc.
I too had hostbee tweet me after I complained on twitter.
So, anybody with HostBee experiences?
Ps. It is truly a massive PITA trying to find a host that will stay good and not bump their prices through the roof. I was with HostingDirect previously and all great for years...until they sold up to OpenHost and pricing jumped 33% in one day without notice.