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7 posts

Wannabe Geek
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  Reply # 1049849 20-May-2014 15:38
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I had support tickets sitting unanswered with 24/7 for many days, and double-charging on domain registrations which I was asking for a refund. When the number changed from permanently engaged to disconnected, I moved everything to Hostbee. As good as Hostbee's migration and support was, there were still hiccups and it sucked time making sure everything was sorted (updated DNS etc), but I'm very glad I made the move, especially in light of how it looks like 24/7 have folded.

NZ hosting does seem to be a minefield. You get a company that's good for a couple of years, and then either gets too big or bought out and it all turns to custard. The appeal of local hosting for NZ sites and supporting the local industry is there, but sometimes it seems like you're banging your head against a wall.

I was with Hosting Direct - and I still am for some services - but they were a great company about 3 years ago, got bought out, and their prices jumped 30% without warning. Ridiculous, and part of the reason I started up with 24/7.

I'm hoping HostBee will prove stayers. So far they seem very switched on.

Ps. I'm not sure that comments about 24/7 like "it was obvious they were bad" help for those stung by them. You can have very different experiences with hosting companies depending on your individual situation. And companies can go through transition periods where their service levels fall down for a bit, and then jump up again. And no-one wants to be moving their hosting every few months it's a major PITA. So I certainly understand why some people will be stung after hoping things would end up okay when they looked wobbly. If I'd left it a few days later, then I'd be caught too; in fact, I'll still probably lose some money on the overcharging they did...

69 posts

Master Geek
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  Reply # 1049852 20-May-2014 15:45
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I agree in the most part.

I do think it's time thought that kiwis start realising if you want something brilliant - then you are going to have to pay for it.

 
 
 
 


90 posts

Master Geek
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  Reply # 1050008 20-May-2014 19:02
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dougierydal: Just got notification from Westpac that they will refund our lost money with 24/7.



If you're owed money and used a credit card then contact your bank and ask to dispute.


Nice!

90 posts

Master Geek
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  Reply # 1050024 20-May-2014 19:19
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Good news, commerce commission has reviewed my complaint and has referred it for further assessment by their investigators. I encourage you all to submit your experiences so they can form a strong case against these guys.

6 posts

Wannabe Geek


  Reply # 1050045 20-May-2014 19:46
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That's awesome!  I will be next in line to make a complaint to the commerce commission!
I'm another person stuck in the middle of this.  My email has been down for 4 days and numerous tickets remain unanswered.  I have only been with them for less than 2 months and have close to 15 tickets that never got replied to, just closed...the issues did come right but their response time was a complete joke.  I am not sure how to move to another hosting company though as I built my website using their website builder because I am a complete novice. I need a new company that can do the transfer for me as well as having their own website builder.  I don't  mind starting from scratch if I have to but I am not sure where to start..could anyone give me some suggestions?  I am totally paranoid now that I will suddenly lose my email and website so moving is not an option:(

2330 posts

Uber Geek
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  Reply # 1050049 20-May-2014 19:51
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martyyn: I've managed to get all my domains out except for one which is in the process now and one I'm not all that bothered about. Fortunately I got UDAI's for all of my domains two weeks ago and I'm hoping the last one isn't held up.

I've just logged into the main site to find my username and password is invalid and I have to use my affordabledomains.co.nz login details. Who are they ?

It turns out they stopped as of September 2013 and they recommend 1st Domains now.

Quite a mess.





Affordable Domains is the Domain Registration Site run by Voyager Internet. After Voyager bought Net24 (1st Domains + Others) they have grandfathered Affordable Domains (As far as I can tell)

Disclaimer: I used to Work at Voyager a while ago and looked after Affordable Domains in the past.


1054 posts

Uber Geek
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  Reply # 1050056 20-May-2014 19:56
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Just recently had two years left on my domain. Then all of the sudden it expired so ended up having to pay again to resolve it, then the other week the DNS went down or something and the domain name wasn't resolving. Changed to domains4less and everything has been fine.

Just cut ties with 24/7 hosting and moved on, not worth the stress.


168 posts

Master Geek
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  Reply # 1050631 21-May-2014 20:05
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Have you seen on the companies office, 247hosting is listed as "Struck Off"

Also, the Toblerone server is now offline, unable to download customers websites... 

BDFL - Memuneh
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Uber Geek
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  Reply # 1050653 21-May-2014 20:13
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I can see in a couple of years time someone will email me asking to have this thread removed because "a search for previous company owned by this person brings this page up and this is causing problems with his new business".

It happened before with other business owners. Not once or twice but three times IIRC.






750 posts

Ultimate Geek
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  Reply # 1050654 21-May-2014 20:14
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zCelicaDude: Have you seen on the companies office, 247hosting is listed as "Struck Off"

Also, the Toblerone server is now offline, unable to download customers websites... 


But the company in question is 247 Hosting NZ.

168 posts

Master Geek
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  Reply # 1050667 21-May-2014 20:55
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Anybody have contacts for support?????? ?? ? ? ? ?

AHHHHHHH

830 posts

Ultimate Geek
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  Reply # 1050706 21-May-2014 21:53
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Ragnor:
TimA: I would only ever use Godaddy. Little more expensive but the best hands down.


Why? Godaddy sucks...
http://lifehacker.com/tag/godaddy-sucks



I've been using GoDaddy for years and they have been rock solid, and massively cheaper than the alternatives.  I don't really care about what is said on the Slacktivism sites.  There is actually mature responsible commentary around https://www.eff.org/who-has-your-back-2014 .

10 posts

Wannabe Geek


  Reply # 1050726 21-May-2014 22:22
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Never had a problem with this host for 1 year now but I was planning to migrate a site due to the lack of support from them. Did they close already? Servers are running anyway.
Unfortunately Hostbee can't convince me. Seems like it's another web design company who's trying to offer web hosting service - reseller stuff. And oh, they are down for 3 hours now. I've seen so many web developers who are doing this. If you are just simply reselling a hosting service, better think twice. I would only consider a hosting provider (even if it's new) who knows the in and outs of Linux/Windows. As they say it, find your niche.

Might as well move back to OpenHost. Duh.

7 posts

Wannabe Geek
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  Reply # 1050782 21-May-2014 23:51
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Condolences to others affected by this den of vipers. No joy on the email or phone either.
Just to reinforce that if you have paid by credit card, please contact your provider for assistance.
And do register a complaint with the Commerce Commission. As per amorpeth, the more the merrier.



8 posts

Wannabe Geek


  Reply # 1050867 22-May-2014 09:28
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Hi guys- I started the topic and sorry for going slightly AWOL, also a massive thanks to all contributors especially amorpeth.  As a tech-novice I had a friend handle obtaining all the UDAI details and move my domains to OpenHost- What a difference- people that actually pick up the phone, answer support tickets and help you!!!  There still seems to be an issue with a .co and .com.au domain to do with overseas registration but hopefully this can be overcome in the future..

 

I couldn't get a refund from Westpac bank as it had been over one month since I paid for the service and lodging my claim so I'd advise anyone to act quickly.  I will however be lodging a complaint with commerce commission to add weight to the others that have already done so.  

The guys responsible will be long-gone by now and I doubt very much there will be any repercussions for them given their history over the years, aliases they use and the joke that is the companies office...  Looking at some of the companies office records it shows that Caleb Finlay from KLIB technologies (that operated 24/7) seems to have his address in Qld now so probably having a beer in the sun on my cash!.. either that or just using a phoney address..  I also see on the companies office that twice last year they moved their business addresses (both serviced offices/ PO Boxes).

Anyway upwards and onwards, may we all go onto brighter days and experience much better service from hosting suppliers in the future!

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