Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4369 posts

Uber Geek


# 143219 7-Apr-2014 12:06
Send private message

Anyone ever taken lenovo to the disputes tribunal?   I bought something from the nz website and they won't give a refund. 

I was just wondering who to file against as they don't seem to have a proper office in NZ and their helpline does not know.

It is impossible to actually call anyone outside their malaysian call center -- their NZ number just has a voice message to call the malaysian call center and there is nothing listed on the australian white pages either. 

It is like lenovo do not exist.  They have a registered address but that is no use if they do not take correspondence there.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

gzt

10909 posts

Uber Geek


  # 1019863 7-Apr-2014 12:15
One person supports this post
Send private message

I'd be interested to hear about the nature of the issue.

Just call your credit card company to purchase a chargeback, and return the goods. Problem solved.

gzt

10909 posts

Uber Geek


  # 1019866 7-Apr-2014 12:18
Send private message

Tried searching company registration office for lenovo?

 
 
 
 


15162 posts

Uber Geek


  # 1019868 7-Apr-2014 12:29
Send private message

What does your invoice say? If it is a NZ registered company, the address for correspondence should be on the companies website. However are you sure they are a nz registered company and registered for gst?



4369 posts

Uber Geek


  # 1019884 7-Apr-2014 12:51
Send private message

mattwnz: What does your invoice say? If it is a NZ registered company, the address for correspondence should be on the companies website. However are you sure they are a nz registered company and registered for gst?


The invoice says 'Lenovo Aus & NZ', and has a NZ address and a gst number. 


They are on the companies office website as....

Company number:1594322 NZ Business Number:9429034992036 Incorporation Date:11 Feb 2005 Company Status:Registered Entity type:Overseas ASIC Company ACN Number:112394411 Country of Origin:Australia Constitution filed:Not required AR filing month:February , last filed on 03 Feb 2014   FRA Reporting Month:March   Company Addresses: Principal place of business in NZ 
Level 6 Datacraft House, 99-105 Customhouse Quay, Wellington, 6146 , New Zealand   Address of person authorised to accept service in NZ 
Nicholas Andrew HALL, Level 6, Datacraft House, 99-105 Customhouse Quay, Wellington, 6146 , New Zealand  View all addresses


I'm not sure if they are bound by the CGA or not. 

So, was just wondering if anyone else had taken action against them.   I took action a few years back but that time I spoke with someone in NZ and they sorted it out. 

This time , I cannot contact any person outside the malaysian call center and they are absolutely the worst (out of 15 promised callbacks they have not called back even once). 

My laptop has been in repairs for 10 weeks since i bought it in Dec 2013 and they have no spare parts available nor indication of when they will be available.   THey have been promising to give me an answer on a refund since March 20th but say Lenovo head office is not returning their calls.

[edit] i called their wellington NZ number 3 or 4 times, left messages to call me twice but no call back yet. 



4369 posts

Uber Geek


  # 1019909 7-Apr-2014 12:59
Send private message

gzt: I'd be interested to hear about the nature of the issue.

Just call your credit card company to purchase a chargeback, and return the goods. Problem solved.


is there a time limit for a chargeback?Can you make a chargeback based on they are breaking the CGA? I thought it would be more if the goods don't arrive. 

But, the machine has always been faulty, maybe that is a good reason for chargeback. 

It gets a little bit messy though, I have the ac adaptor still (they said to keep it), they have my machine with my data which i would like to get that data back  . Sure, I have backups but it is all neatly setup on my machine and i want to take an image. 

xpd

Chief Trash Bandit
10035 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 1019916 7-Apr-2014 13:06
Send private message

surfisup1000: 

It gets a little bit messy though, I have the ac adaptor still (they said to keep it), they have my machine with my data which i would like to get that data back  . Sure, I have backups but it is all neatly setup on my machine and i want to take an image. 


Took Lenovo 6 months to repair a new PC at my old work, and that was with a 2 day support agreement in place.... for some reason, their techs kept closing off the ticket with no reason. When the local contracted NZ tech finally rung me, he found he'd been sent the wrong parts so would to have wait longer still.... he admitted the Lenovo "techs" were pretty poor and kept sending him parts for jobs he didnt have etc etc.  This was probably almost 2 years ago now tho... in saying that, have seen a few comments floating around saying things havent improved a lot.

As for your data, assume the worst and get that restore button warmed up. Its rare (IME) for people to get their systems back with their data intact, (Tech assumes HDD is at fault, and just replaces it with a new one, regardless of the fact that you said the power supply caught fire in front of you.) :(





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.

 

Add me on Steam




4369 posts

Uber Geek


  # 1019941 7-Apr-2014 13:35
Send private message

xpd:

 

surfisup1000: 

It gets a little bit messy though, I have the ac adaptor still (they said to keep it), they have my machine with my data which i would like to get that data back  . Sure, I have backups but it is all neatly setup on my machine and i want to take an image. 


Took Lenovo 6 months to repair a new PC at my old work, and that was with a 2 day support agreement in place.... for some reason, their techs kept closing off the ticket with no reason. When the local contracted NZ tech finally rung me, he found he'd been sent the wrong parts so would to have wait longer still.... he admitted the Lenovo "techs" were pretty poor and kept sending him parts for jobs he didnt have etc etc.  This was probably almost 2 years ago now tho... in saying that, have seen a few comments floating around saying things havent improved a lot.

As for your data, assume the worst and get that restore button warmed up. Its rare (IME) for people to get their systems back with their data intact, (Tech assumes HDD is at fault, and just replaces it with a new one, regardless of the fact that you said the power supply caught fire in front of you.) :(

 




He he, ok then. Not overly worried about the data - incidentally, they are waiting on a system board, not the drive.  But, maybe they would reformat anyway. 

I was hoping someone else had experience of taking lenovo through the CGA.

I just sent them a message via facebook to see if that gets through to someone who is not in malaysia. Got a reply that they will escalate this but i've heard that many times now. 

And, they did not give me any info regarding contact details for a tribunal case. 





 
 
 
 


Banana?
4855 posts

Uber Geek

Subscriber

  # 1019948 7-Apr-2014 13:40
Send private message

Fair Go likes this sort of thing - a Company selling here but not supporting.

If someone on their Facebook page replied to you, tell them that the next stop is Fair Go's Facebook page.

15162 posts

Uber Geek


  # 1019957 7-Apr-2014 13:46
Send private message

The address on the companies website must be correct, as companies must always have that up to date. If they don't have a physical presence in NZ, then that address may just be their accountant who would be acting as a agent, and who must forward them the correspondence to the company.

 

Have you actually written them a letter with your request for a refund under the CGA, and your reasons for this? I would do this first, and give them 7 working days for a reply. Address it to the CEO or director, the director should be listed on the companies website too.

gzt

10909 posts

Uber Geek


  # 1020011 7-Apr-2014 14:37
Send private message

Yeah you might be out of time for a chargeback. Talk to your credit card company and find out. Chargeback nothing to do with the cga if you have been supplied faulty goods and the support is not there to resolve it.

As for your data, no manufacturer/reseller takes any responsibility for data. Bad move there on your part.

Yeah just file it to the registered office and get things started no point dragging it out.

Edit agree letter is an option also.

15162 posts

Uber Geek


  # 1020014 7-Apr-2014 14:40
Send private message

trig42: Fair Go likes this sort of thing - a Company selling here but not supporting.

If someone on their Facebook page replied to you, tell them that the next stop is Fair Go's Facebook page.


I think it depends on if it will make good TV, and how many other people have also had problems.

3435 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1020035 7-Apr-2014 15:09
Send private message

mattwnz: The address on the companies website must be correct, as companies must always have that up to date. If they don't have a physical presence in NZ, then that address may just be their accountant who would be acting as a agent, and who must forward them the correspondence to the company.

Have you actually written them a letter with your request for a refund under the CGA, and your reasons for this? I would do this first, and give them 7 working days for a reply. Address it to the CEO or director, the director should be listed on the companies website too.

Nicholas Andrew Hall is listed in LinkedIn as "Account Executive at Lenovo' so he's likely a little more than an accountant.

Lenovo is an overseas (Australian) company registered in New Zealand for the purposes of trade here. The data you see on the companies website comes courtesy of the Australian Securities & Investment Commission (ASIC) as per this blurb in the directors panel:

This overseas company is part of the data exchange between the New Zealand Companies Office and the Australian Securities & Investment Commission (ASIC). Documents lodged before 1 September 2007 have been submitted by the company. From this date all director amendments have been provided by ASIC. The registered document/s detailing the amendments can be obtained from ASIC.

The 2 actual directors of the company are listed as:

Full legal name: Matthew Robert CODRINGTON
Residential Address: 43 Wolseley Road, Mosman, Nsw, 2088
Australia Appointment Date: 04 Mar 2013

Full legal name: Richard Anthony ROGERS
Residential Address: 19 Roosevelt Avenue, Allambie Heights, Nsw, 2100
Australia Appointment Date: 27 Mar 2012

Agree with mattwnz suggestion about writing a letter first, to the NZ address of the company. Send it via registered post so that you have proof of delivery.

Edit: cleaned up cut/paste formatting which looked ok prior to posting



4369 posts

Uber Geek


  # 1020049 7-Apr-2014 15:56
Send private message

Dratsab:
mattwnz: The address on the companies website must be correct, as companies must always have that up to date. If they don't have a physical presence in NZ, then that address may just be their accountant who would be acting as a agent, and who must forward them the correspondence to the company.

Have you actually written them a letter with your request for a refund under the CGA, and your reasons for this? I would do this first, and give them 7 working days for a reply. Address it to the CEO or director, the director should be listed on the companies website too.

Nicholas Andrew Hall is listed in LinkedIn as "Account Executive at Lenovo' so he's likely a little more than an accountant.

Lenovo is an overseas (Australian) company registered in New Zealand for the purposes of trade here. The data you see on the companies website comes courtesy of the Australian Securities & Investment Commission (ASIC) as per this blurb in the directors panel:

This overseas company is part of the data exchange between the New Zealand Companies Office and the Australian Securities & Investment Commission (ASIC). Documents lodged before 1 September 2007 have been submitted by the company. From this date all director amendments have been provided by ASIC. The registered document/s detailing the amendments can be obtained from ASIC.

The 2 actual directors of the company are listed as:

Full legal name: Matthew Robert CODRINGTON
Residential Address: 43 Wolseley Road, Mosman, Nsw, 2088
Australia Appointment Date: 04 Mar 2013

Full legal name: Richard Anthony ROGERS
Residential Address: 19 Roosevelt Avenue, Allambie Heights, Nsw, 2100
Australia Appointment Date: 27 Mar 2012

Agree with mattwnz suggestion about writing a letter first, to the NZ address of the company. Send it via registered post so that you have proof of delivery.

Edit: cleaned up cut/paste formatting which looked ok prior to posting



Thanks, I'll get things underway. 

8194 posts

Uber Geek

Subscriber

  # 1020055 7-Apr-2014 16:08
Send private message

This sort of support from Lenovo doesn't bode well for Motorola in NZ.. 




Regards,

Old3eyes




4369 posts

Uber Geek


  # 1022369 9-Apr-2014 18:40
Send private message

old3eyes: This sort of support from Lenovo doesn't bode well for Motorola in NZ.. 


Well I sent a letter to the registered lenovo NZ address today. 

I'm not confident they will even reply or turn up to court. Or pay. 

You can't make a ghost pay. 



 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.