Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




15163 posts

Uber Geek
+1 received by user: 3945

Trusted
Subscriber

Topic # 148677 26-Jun-2014 23:09
Send private message

We have a CRM application which is developed in Clarion apparently. We want phone numbers to be clickable so that our phones will dial the number. The developer for the app seems amiable to the idea of this, so long as he can make it work
with skype, MSN messenger (or whatever the current app is). He has sort of asked me what method we would use but I am simply unsure how to answer him so I am posting this oddly vague question in the hope someone has some idea what I 
am trying to ask even though I am not certain myself. 

I suggested he make phone numbers (Some of which are edit boxes in the application, and some of which are read only display boxes (as they can't be changed), hyperlinks, with something like this: 

<a href="tel:+1800229933">Call us free!</a> but he was asking about standard windows outputs or something which confused me. 

I think the common thing is tapi, but I am not sure if TAPI can make use of Skype or other selected apps which intercept that particular call.

Sorry this is so vague. 



Create new topic
4123 posts

Uber Geek
+1 received by user: 842
Inactive user


  Reply # 1075354 27-Jun-2014 06:45
Send private message

We have a custom built CRM that does just this. Uses TAPI and integrates into our VOIP box, we can even dial any phone number that is on the screen such as a web page contact etc. I guess your dev needs to work back from the phone system you use and built an interface to that.

28 posts

Geek
+1 received by user: 2


  Reply # 1075478 27-Jun-2014 11:43
Send private message

Skype does have an extension called Click to Call (http://www.skype.com/en/download-skype/click-to-call/) that lets you click on any number and it will dial using skype. 

It's the poor mans version of the TAPI madness. 

Warning - if you have any other javascript / cleverness around numbers in your web application the Click to Call extension will mess with them. But if you just have boring old naked numbers then it should work fine. 

Doesn't help with your MSN Messenger calls though. 



 
 
 
 




15163 posts

Uber Geek
+1 received by user: 3945

Trusted
Subscriber

  Reply # 1075510 27-Jun-2014 13:21
Send private message

Is there no "default windows catchall" that will send it to whatever application is selected as default tapi handler or whatever? 

Click to call is Skye Specific, I was hoping for something generic.

Infrastructure Geek
4043 posts

Uber Geek
+1 received by user: 193

Trusted
Microsoft NZ
Subscriber

  Reply # 1075758 27-Jun-2014 20:29
Send private message

a tel:+495551234 URL link should work with Skype, Lync, or whatever your default tel: url handler program/app is.  that's the easiest way to do it without writing a custom phone/Skype API




Technical Evangelist
Microsoft NZ
about.me/nzregs
Twitter: @nzregs


Infrastructure Geek
4043 posts

Uber Geek
+1 received by user: 193

Trusted
Microsoft NZ
Subscriber

  Reply # 1075761 27-Jun-2014 20:33
Send private message

also Skype:+6495551234 will work directly with Skype, regardless of what handles tel: handler.  Also callto:+6495551234 will both work with Skype, or Lync, or whatever the default callto: handler is.  You can use any of these in a run dialog, or browser address bar to try out and see what happens :-)




Technical Evangelist
Microsoft NZ
about.me/nzregs
Twitter: @nzregs


3188 posts

Uber Geek
+1 received by user: 992

Subscriber

  Reply # 1076418 29-Jun-2014 10:55
Send private message

I remember you posting about your Samsung phone system a while back.

If your developer is going to cost more than $1000 you are better off to get a Samsung Xchange server. That does all your CRM integration on just about any crm system created.



15163 posts

Uber Geek
+1 received by user: 3945

Trusted
Subscriber

  Reply # 1076419 29-Jun-2014 10:59
Send private message

chevrolux: I remember you posting about your Samsung phone system a while back.

If your developer is going to cost more than $1000 you are better off to get a Samsung Xchange server. That does all your CRM integration on just about any crm system created.


We have DialXchange.

It doesn't seem to work unfortunately. 

Perhaps it's not integrated properly. I'll need to double check. 

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.