Demeter:SepticSceptic: That's part of the answer - sometimes one get stuck as to what to actually type into the search. Nebulous queries get nebulous results ..
is it a windows issue, or is it microsoft ? grey or gray ? Apple iphone or iOS ?
You do have a point, as an IT professional it is my job to de-mystify technology as much as possible for the people I'm dealing with. But nowadays, Google's SEO is so phenomenal that (contrary to the old GIGO rule) you can now basically put garbage in and get something usable out in almost all cases, within the first three or four results.
Indeed, I cannot remember the last time I needed to click "2" for the second page of Google results!