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Topic # 151090 13-Aug-2014 18:48
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Hi There!

I'd be interested in what your employers have done that has made your job easier to learn or understand, or made it easier for you to adjust to working at your new place of employment. Equally interested to hear what employers feel they have done well to help staff adjust or have found staff respond well to.

Cheers

Andre


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  Reply # 1107895 13-Aug-2014 18:55
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Handbook of company procedures is always good. Assignment of very accessible mentor/peer who you can go to for help or to ask questions. Teaming up with a more senior member when asked to perform a new task. What's the job?

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  Reply # 1107898 13-Aug-2014 19:09
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When I started *my* first real job, my boss gave me a list of all the open support tickets and told me to get onto them. I picked up the first one in the list and called my contact at Vodafone. He was all '...Ah, we logged a ticket about that? How long ago? 6 months... Yeah... ah, yeah, just close that one.' SUCCESS.

Roughly 5 years later when I started at Vodafone, he asked me to run some database procedures on the SMSC on the first Friday I was there because he was on call and was hoping for at least one night's sleep that week. I couldn't quite remember the procedure (it was an older version of the software) so I had a quick look at the script. The header said:

## SG 06/99

Yeah... it was *my* script. It's a small industry: I've known him for 16 years now, and he's also here at 2degrees.

Now get off my lawn.




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


 
 
 
 


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  Reply # 1107905 13-Aug-2014 19:26
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training via web conference + forums to get further advice, also a support desk to call should I mindblank at anystage,
As for initially starting at the company 8 weeks of "training" learning the systems and procedures, then a further 4 weeks of mentoring for the role...

would you believe I work in a call centre.

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  Reply # 1108731 14-Aug-2014 23:33
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How big is the company?
If you are talking about a big company that runs a call centre, then that would have a different orientation procedure to starting in a mechanics workshop as the receptionist.

But in both, things can be done to make it easier for the newcomer.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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  Reply # 1108741 14-Aug-2014 23:39
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we have a powhiri to welcome all new staff, an induction that runs from 2 days to a week depending on the role of staff within the organisation and we run training on site with our staff and third parties from first aid training up to management training.
We are quite a big organisaiton though.

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  Reply # 1108746 14-Aug-2014 23:50
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Keef: we have a powhiri to welcome all new staff, an induction that runs from 2 days to a week depending on the role of staff within the organisation and we run training on site with our staff and third parties from first aid training up to management training.
We are quite a big organisaiton though.


A what?

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  Reply # 1108748 14-Aug-2014 23:55
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benokobi:

A what?


Maori custom - make a big deal of welcoming the new staff




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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