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TimA: Have you tried calling them?
^Good luck
nunz:TimA: Have you tried calling them?
^Good luck
I've tried a different pc, browser, internet connection etc etc. Their site regularly screws up.
As for an accountant. I've had a couple, one of them didn't file returns on time leaving me with bills to pay and another one filed me as a zero income return leaving me having to pay back working for families tax. The nil return came about as I had lost a truck load of money after the earthquakes. that left me tax credits. Tax credits applied from the year I lost money were applied to tax owing in the next year when I made money leaving me a zero tax balance to pay. The IRD viewed that as me having earned no money Duh!!!! and charged 15k worth of weekly payments on a 5k working for families tax credit. I expect accountants to know that stuff and not leave me with bills I shouldn't have. Having fought the IRd to knock the bill down to the 5k owed plus interest which might be returned I still find myself in the position of having had professional services that cost me more than doing it myself.
I could tell you about the third accountant who went out of business and lost all our paperwork. and no, they weren't cheap. One of them was a a big name accountant, one was SBA franchise and one was about 3k per year.
At the risk of sounding like an advert - we now use freshbooks for our invoicing, cashbook complete for books and Acepayroll for our paye. It works, its quick and whats more it costs me way less.
charsleysa:nunz:TimA: Have you tried calling them?
^Good luck
I've tried a different pc, browser, internet connection etc etc. Their site regularly screws up.
As for an accountant. I've had a couple, one of them didn't file returns on time leaving me with bills to pay and another one filed me as a zero income return leaving me having to pay back working for families tax. The nil return came about as I had lost a truck load of money after the earthquakes. that left me tax credits. Tax credits applied from the year I lost money were applied to tax owing in the next year when I made money leaving me a zero tax balance to pay. The IRD viewed that as me having earned no money Duh!!!! and charged 15k worth of weekly payments on a 5k working for families tax credit. I expect accountants to know that stuff and not leave me with bills I shouldn't have. Having fought the IRd to knock the bill down to the 5k owed plus interest which might be returned I still find myself in the position of having had professional services that cost me more than doing it myself.
I could tell you about the third accountant who went out of business and lost all our paperwork. and no, they weren't cheap. One of them was a a big name accountant, one was SBA franchise and one was about 3k per year.
At the risk of sounding like an advert - we now use freshbooks for our invoicing, cashbook complete for books and Acepayroll for our paye. It works, its quick and whats more it costs me way less.
Well not to sound rude but your story doesn't add up. Maybe it's the lack of information about your particular situation but if you don't make money then the IRD doesn't charge you, otherwise I'd be thousands of dollars in debt. Anyway I still don't see how the IRD website can be screwing up for you so much, there must be something specific to you because I just logged in and filled a nil GST101 with no problems at all in less than 2 minutes.
EDIT: if you are still having these problems how about you take screenshots and post them here. (sensitive information can be blurred of course).
TimA: Have you tried calling them?
^Good luck
nunz: Your website is inconsistent in the way it asks for and deals with ird numbers .
For example, your 'I've forgotten my ird user name' page will only respond if ird numbers are input with hyphens between the numbers in a certain place, for example you need to enter them as 123-456-789 or 12-345-678
Your 'I've forgotten my password' page will not accept your ird number, giving a message that it is an incorrect ird username / number mixture, if hypens are put into the ird number entry.
IE force me to do things one way then punish me when I do.
My suggestion is the following should be put in place to resolve these issue for your clients:
1 - A set of development standards for entry for all web and other client facing portals. The standards should cover off data entry requirements, password requirements, naming requirements etc etc etc.
2 - Develop a set of libraries encapsulating a set of rukes and functionalities to ensure the above standards are met. This would also ensure safety and consistency in all development work
- They would cover - entry of usernames / case sensitivity, space removal etc.
- They would cover off the input of ird numbers, monetary values, dates etc.
- They would cover off the requirements to trim entry to remove spaces, the turning of all entries into lower or upper-case to make entries case insensitive, the use of different separators in dates, etc etc
3 - Test the above at every dev release to ensure these standards are met.
At present your entry standards are a shambles and are a major impediment to people who are trying to navigate your systems.
Now - should I get stuck into them for the complete bollocks of a navigation system they have, the fact you have to log in repeatedly as it keeps leading you to pages outside the login area them making you re-authenticate to get back in, or their reallu really user unfriendly system for otherly enabled users. (5 known and 514 potential preoblems with accessibility on the front page alone). sheesh -
Should I mention the number of error messages received after submitting forms? or the page time outs getting reposnses?
How do other govt depts stack up?
TimA:1eStar: [warning sarcasm] Try a different browser, ie8 will probably work. [/warning sarcasm]
This works every time for me.
nunz: The IRD have replied.
Their official response is that there are certain things you cannot do on their site using Internet Explorer.
Dumb dumb dumb dumb dumb.
1 - All Govt Depts have used IE as their only web browser for ever.
2 - It is the standard testing platform for all web dev in Govt Depts
3 - Many Govt depts wont let you use or install other browsers
4 - Most of the IRDs users are business people who use a Microsoft Platform with IE.
Now as much as I dislike IE for a number of reasons - ....dumb dumb and dumber!!!!!
Also IE11 supports HTML5, CSS3, etc, so no website should have a problem showing on IE11.
Dairyxox: Im not a fan of their website, but it sounds like you're doing something wrong to me.
The terminology they use in the process of getting anything done is baffling, but i've done quite a few things on the ird website and none of the weird stuff you're seeing is normal.
Sounds like maybe your session is expiring in-between form submissions?
nunz:Dairyxox: Im not a fan of their website, but it sounds like you're doing something wrong to me.
The terminology they use in the process of getting anything done is baffling, but i've done quite a few things on the ird website and none of the weird stuff you're seeing is normal.
Sounds like maybe your session is expiring in-between form submissions?
For all the doubters out there :)
Having logged in, trying to file my IR3 - for the fifth time as they have lost it on their site the last time.
http://virusbusters.co.nz/wp-content/uploads/2014/09/ird-bollocks-two.swf
Please note the times show i have logged in, I can see myir file links, I can go to the ir3 online links, i can click login nad it goes around in circles.
This time i didn't use IE as per their suggestion but used FF. Two different computers, no add ons, no ant virus on one pc and Nod32 on the other.
fibre connection - nice nad fast.
What you are clicking is an external link (which for some awful reason they have listed under forms even when you are logged in).
If the URL does not contain the section "e-services" somewhere at the beginning then you are going to the external site which is most likely NOT where you want to go.
A long time later ...
I had follow up questions regarding returns with the IRD - and while some of their changes are excellent ( IR3 / IR4 returns online) some things are still not easy.
The gentleman on the IRD site said they too, internally have problems with functionality on their site, need to re-login, get asked for log ins a lot and get logged out if they have to go from one part of the site to the other.
Still double thumbs up - it is getting better.
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