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345 posts

Ultimate Geek
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Topic # 151935 10-Sep-2014 15:33
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Hello
I have a client that has the same email in every folder in his yahoo email account.
If I click on the email in the inbox to delete it, it greys out all of the yahoo mail options
I created a new folder and copied the other emails in the inbox to the new folder but the spam email ended up in there also.
If I change the yahoo view to basic I can't see the spam emails but they return when I change back to full features

I opened up the email on another clean machine and the spam is still in there so its nothing to do with there being any viruses on the computer



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Uber Geek
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  Reply # 1125845 10-Sep-2014 15:42
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Log a ticket with Yahoo i suggest :)





 


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  Reply # 1125848 10-Sep-2014 15:47
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The mark as spam option is not accessible?

 
 
 
 




345 posts

Ultimate Geek
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  Reply # 1125851 10-Sep-2014 15:52
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No, all of the features are greyed out when I try to select the email including the mark as spam option




gzt

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  Reply # 1125859 10-Sep-2014 16:03
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What is the subject line and first line of spam contents?

gzt

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Uber Geek
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  Reply # 1125861 10-Sep-2014 16:07
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Btw, you could try deletion with a javascript disabled browser. Chrome has an option for that.

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  Reply # 1125864 10-Sep-2014 16:09
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Ford: No, all of the features are greyed out when I try to select the email including the mark as spam option





I am on an RDO today, I will check my contacts tomorrow. I have access to the yahoo management tool, so I can run a rebuild on the mailbox ( no you won't lose anything) and see if that or my contacts can help. PM the email address in question. Also, run a virus and malware scan.

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  Reply # 1125882 10-Sep-2014 16:16
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tdgeek:
Ford: No, all of the features are greyed out when I try to select the email including the mark as spam option





I am on an RDO today, I will check my contacts tomorrow. I have access to the yahoo management tool, so I can run a rebuild on the mailbox ( no you won't lose anything) and see if that or my contacts can help. PM the email address in question. Also, run a virus and malware scan.


Yahoo Xtra or Yahoo in full?




 


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  Reply # 1125887 10-Sep-2014 16:18
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TimA:
tdgeek:
Ford: No, all of the features are greyed out when I try to select the email including the mark as spam option





I am on an RDO today, I will check my contacts tomorrow. I have access to the yahoo management tool, so I can run a rebuild on the mailbox ( no you won't lose anything) and see if that or my contacts can help. PM the email address in question. Also, run a virus and malware scan.


Yahoo Xtra or Yahoo in full?


Good point. I can only try to help with YahooXtra



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Ultimate Geek
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  Reply # 1125906 10-Sep-2014 16:28
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Its a yahoo.com.au account

Thanks anyway looks like I will have to do the support ticket.
I expect Yahoo.com.au they will have a management tool they can run on the account also.

I'll try the Java suggestion

Thanks


gzt

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  Reply # 1125917 10-Sep-2014 16:36
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Ford: I'll try the Java suggestion

javascript.



345 posts

Ultimate Geek
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  Reply # 1126487 11-Sep-2014 13:01
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Tried that but didn't work
In researching I am wondering if it actually has something to do with the yahoo ad manager.
I found the settings to opt-out of ads but didn't work
They are showing as sponsored ads and when I clicked on one it actually came to the Yahoo ad page.
Each Ad is different with a $ sign in them.


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  Reply # 1126490 11-Sep-2014 13:04
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Ford: Tried that but didn't work
In researching I am wondering if it actually has something to do with the yahoo ad manager.
I found the settings to opt-out of ads but didn't work
They are showing as sponsored ads and when I clicked on one it actually came to the Yahoo ad page.
Each Ad is different with a $ sign in them.



Some things in Yahoo take overnight to change, that may be one of them

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