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# 175446 30-Jun-2015 10:42
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Hi Team

I'm having trouble finding a tool to assist with troubleshooting access to specific web sites.  For example I can access a supplier's public web site in the UK, but a soon as I go to login to their secure web site (which uses a different domain name) the 'connection is reset', but it can be accessed fine from a connection with a different ISP.  And today a client cannot login to Westpac's online banking for no good reason from their DSL connection but it is fine from ours.

I've been Googleing but have not found a tool that can give me an idea of what is preventing the connection and page display.

Any suggestions welcome.  I was hoping for something a little more user-friendly than Wireshark.

Thanks in advance,

"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

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3278 posts

Uber Geek
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  # 1333955 30-Jun-2015 10:44
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I had this a couple of years ago, it was the MTU setting.

Think i had to sent it to 1492 or 1500

921 posts

Ultimate Geek
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  # 1333972 30-Jun-2015 10:54
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First thing to check would be DNS - are the the DNS names resolving to the same IP addresses across ISPs?

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