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# 180520 12-Sep-2015 00:12
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Hi. 

I am trying to resolve an issue. I need to reset the password on my Uni-Fi Pro. I don't want to factory reset it for a couple of reasons I can't really be bothered getting into. 

I found this: 

https://community.ubnt.com/t5/UniFi-Troubleshooting/UniFi-Lost-password-and-username-recovery/ta-p/412549 

The problem is when I run the db.admin.find() 

I get nothing. No list of accounts, nothing at all. 

I am running controller 4.66 for Windows. Discovery can see the device, the controller software is running but the web interface doesn't seem to find it, unless I go back and forward in the setup steps where it flashes the IP, firmware version and then disappears. 

Anyone got any ideas. I am starting to hate this brand fiercely. (not just for this reason).



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gzt

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  # 1386024 12-Sep-2015 00:21
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No idea, but maybe backup settings and then reset? Not good if you need to stay online. ; (.

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  # 1386032 12-Sep-2015 07:30
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I would suspect instructions from 2013 wouldn't apply to v4 software which is pretty much a completely new version that shares nothing in common with v1/v2/v3

 
 
 
 




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  # 1386045 12-Sep-2015 09:01
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sbiddle: I would suspect instructions from 2013 wouldn't apply to v4 software which is pretty much a completely new version that shares nothing in common with v1/v2/v3


Do you have any updated information by chance?


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  # 1386063 12-Sep-2015 10:06
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No.

Have you tried asking in the UBNT forums?



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