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275 posts

Ultimate Geek
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Topic # 180762 21-Sep-2015 10:20
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Hello
I have a customer who wants to remain on dial up
I purchased them a new PC with windows 7 Pro
I have a USB fax modem with a Conexant chipset.
I let windows find the driver and it installed.
The connection works and authenticates and registers but no internet.
By the clock the network Icon has a yellow triangle over it.
Sometimes the yellow triangle disappears straight away and it connections but mostly it doesn't
On the times that the connection is established it stays connected.

I thought it might be the driver so I installed the one on the disk but same problem
Its the yellow triangle that's stopping getting the internet, the connection itself works fine.

Ford


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xpd

The Overrated Raccoons
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  Reply # 1391052 21-Sep-2015 10:52
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Once the modem is connected, can you ping anything ? Specified DNS settings in the dial up ?





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BTR

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  Reply # 1391107 21-Sep-2015 11:44
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Sounds like you haven't specified DNS settings. 

TBH didn't know there were people still using dial up.

 
 
 
 


xpd

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  Reply # 1391113 21-Sep-2015 11:59
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BTR: Sounds like you haven't specified DNS settings. 

TBH didn't know there were people still using dial up.


We still pay for one at work... noone can tell me what its for though, might get it put on hold and see if anything dies or someones reports start going weird.... 




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275 posts

Ultimate Geek
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  Reply # 1391166 21-Sep-2015 12:32
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Thanks for the suggestions, no I haven't specified DNS settings yet,
Customer is with Vodafone so I wonder if they are the same as broadband DNSs.
Customer is elderly and only uses email, doesn't want to move to broadband.
Cost would outweigh the benefit





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Ultimate Geek
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  Reply # 1392514 23-Sep-2015 09:59
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Hello
I entered Vodafones DNS but it didn't make any difference
Customer is with Vodafone so I'll post the question there.
Thanks anyway.

Ford


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  Reply # 1392517 23-Sep-2015 10:01
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Ford: Hello
I entered Vodafones DNS but it didn't make any difference
Customer is with Vodafone so I'll post the question there.
Thanks anyway.

Ford



You shouldn't have to configure anything manually as the DNS settings should come with the PPP connection.  Sounds like you need to contact Vodafone at this point, I'm sure they can assist you.



275 posts

Ultimate Geek
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  Reply # 1394708 26-Sep-2015 08:51
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Hello
I went into the branch and they have given me the phone number directly for the internet team and I posted a message on the vodafone community.



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  Reply # 1394711 26-Sep-2015 09:11
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But dial up worked fine before swapping out the hardware correct?

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