Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1795 posts

Uber Geek
+1 received by user: 772

Trusted
Subscriber

Topic # 181017 29-Sep-2015 16:55
Send private message

I have a specific query.

We use Microsoft 365 for enterprise email.

We use a shared group email address. Customers email the shared email and any staff member can view and respond accordingly from either Outlook on a PC or from android/iOS phones.

Problem is:

Phone apps make it so easy to delete emails using simple gestures such as swipes. This gives rise to the risk that any staff member could accidentally delete an email via their phone before the email gets actioned.

So, I want to know if there is any way to deploy 365 shared email to staff phones, but specifically restrict their ability to delete mail via the phone. I can see how I can do this via Outlook on a PC, but not via a phone.

I though maybe MS Intune may be able to assist, but I couldn't find an answer to this specific query.

Any help gratefully appreciated. 


Create new topic
1989 posts

Uber Geek
+1 received by user: 580

Subscriber

  Reply # 1396721 29-Sep-2015 16:58
Send private message

Not a fix, but possible work around. On an iPhone, and I assume other smart phones, there is an option to ask before deleting so you have to do 2 actions to delete an email. Makes it harder to happen accidentally. 

1765 posts

Uber Geek
+1 received by user: 35

Trusted
Subscriber

  Reply # 1396728 29-Sep-2015 17:19
Send private message
 
 
 
 


12778 posts

Uber Geek
+1 received by user: 1459


  Reply # 1396747 29-Sep-2015 18:19
Send private message

What about setting up a forwarder, which sends a duplicate of all emails to a free gmail account.

1187 posts

Uber Geek
+1 received by user: 107


  Reply # 1397542 30-Sep-2015 19:49
Send private message

I am not sure if there is a specific feature for preventing email deletion on an exchange mailbox, but I believe you can enable In-Place-Hold on the mailbox.  While the user can delete an email, the exchange server will keep a copy of it for a specified period of time.  Not sure how you see the retained email though as have never used this feature.

Also, while I have not tried it, if you have used a Shared Mailbox, I believe you can set the permissions for each user - in this case you may want to unset the delete permission.





Software Engineer

 


2210 posts

Uber Geek
+1 received by user: 623

Trusted
Subscriber

  Reply # 1397582 30-Sep-2015 20:31
Send private message

Hmmmm  I've just had a look through Exchange 2010 policies around Activesync....  as best I can see the users rights to the mailbox can be manipulated to prevent a user deleting an email but this is done on a per-mailbox basis no matter how you access it, and as best I can see you can't just prevent deletion via activesync on a mobile phone.

We use the ability to delete emails on a phone as a SELLING feature for Exchange mailboxes, allowing users to quickly scan emails while in an idle moment and delete the rubbish so when they get back to their desktop computer the rubbish is already removed.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Nothing nebulous about Microsoft’s cloud-transition
Posted 21-Jul-2017 15:34


We’re spending more on tech, but not as much as Australians
Posted 21-Jul-2017 11:43


Endace announces EndaceFabric for network-wide packet recording
Posted 20-Jul-2017 20:49


Acorn 6: MacOS image editing for the rest of us
Posted 20-Jul-2017 17:04


HTC faces backlash over keyboard pop-up ads
Posted 19-Jul-2017 15:53


BNZ adds Visa credit cards to Android Pay wallet
Posted 18-Jul-2017 19:44


Still living in a Notification hell – Om Malik
Posted 18-Jul-2017 13:00


Duet Display uses iPad to extend Mac, PC
Posted 18-Jul-2017 10:58


PC sales could be worse
Posted 17-Jul-2017 07:34


Crypto-currencies, tulips, market bubbles
Posted 17-Jul-2017 06:38


NZ Tech Podcast: Big batteries, solar cars, cold war, IoT
Posted 16-Jul-2017 16:53


Vodafone Australia mulls Wisp alliance, NZ implications
Posted 13-Jul-2017 16:49


Rural health professionals see fibre pay-off
Posted 13-Jul-2017 11:52


Vodafone announces expansion of $5 Daily Roaming
Posted 13-Jul-2017 10:20


Intel unveils powerful Intel Xeon Scalable processors
Posted 12-Jul-2017 20:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.