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Topic # 194908 29-Mar-2016 16:47
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Wondering if anyone has seen this problem before where Outlook 2016 ignores the reply-to email header?

 

Contact email from the clients website sets the: from, to and reply-to headers

 

To: sales@*********.com
From: Website <sales@*********.com>
Reply-To: Someone <someone@*********.com>

 

When the recipient hits reply on the email in Outlook 2016 the reply is being populated with the From address instead of the Reply-To address.

 

I can't see any obvious settings that control this behavior in Oulook and also couldn't replicate the problem on a different machine with a fresh Outlook install.

 

Any ideas?


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  Reply # 1522394 29-Mar-2016 17:44
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Had a problem with an older version of Outlook and the Reply-To.

 

People were replying to my From address, even though I filled in my Reply-To address I wanted recipients to reply to.

 

Found that if I logged into my Outlook account using my alias address (rather than my primary Outlook login) then the Reply-To address was correctly used.

 

Recipients then correctly replied to the Reply-To I wanted.

 

Hope that all makes some sense. :-)

 

 

 

Cheers

 

 

 

 

 

 





Gordy



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  Reply # 1525607 4-Apr-2016 10:28
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Unfortunately in this case it isn't a problem with email sent from Outlook to other people (or with Office 365 or outlook.com).

 

This user's Outlook 2016 is populating the To: field with the From: address (instead of the Reply-To address) when they reply to a recieved email.

 

Must be a setting or bug in Outlook 2016 somewhere.


 
 
 
 


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  Reply # 1525647 4-Apr-2016 10:43
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Hey Ragnor,

 

Have you tested this out with other emails?

 

Has this only started happening recently?


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  Reply # 1525648 4-Apr-2016 10:43
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Are you using exchange online/exchange OR dirty old pop/imap?

 

If exchange: Is the reply to address an alias in exchange, or is it a whole 'nother domain?


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  Reply # 1525676 4-Apr-2016 10:59
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Is Office 2016 fully patched?  Could be a bug in the factory release or introduced in a recent patch.





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  Reply # 1526624 6-Apr-2016 00:51
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It's definitely a problem with the client itself (Outlook 2016) but only that user's client. I couldn't replicate it in on another pc/install. The same email from their website is fine in gmail and other clients like Thunderbird so the email headers are correct.

 

In the end I told them to contact Microsoft Office support, see what happens.


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