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Topic # 196135 20-May-2016 13:17
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I'm interested in feedback on this company please: https://iwantmyname.com/

 

Reason: They apparently accept DS records so they are on my shortlist - though 2 hours later I'm still waiting for a response to my online query with them.

 

Feedback by PM also welcomed.


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  Reply # 1556676 21-May-2016 07:46
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They have been great for me, registrar and DNS of choice.

Normally get pretty quick feedback on support requests, the few I have done.



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  Reply # 1556695 21-May-2016 09:13
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Well, that isn't going to last long. I'm moving away from them.

 

9 days to go to expiry and no renewal option.

 

Obtain UDAI function doesn't work

 

and that's just the most urgent problems.

 

They keep referring to their "upstream provider" in seemingly passing the buck - wtf? They are listed as a DNS registrar! That was after telling me they were having problems "locking" the name (It's a .nz!) - which I never asked for.


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  Reply # 1559341 25-May-2016 12:49
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Give Metaname a try. They have full DNSSEC support.





Ask me about Wordpress and Web Servers

 

 

 

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  Reply # 1559387 25-May-2016 14:26
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Thanks for the suggestion Daniel. I am moving away from Metaname.

 

The owner of Iwantmyname has been working on sorting out their issues which is a good sign but I have made my choice.

 

I have found a solution with VentraIP. They don't advertise their support for DNSSEC but their console does allow DS record management for various TLD's including .nz. .NZ is priced at AU$19.95.




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  Reply # 1560321 26-May-2016 22:23
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Update:

 

They sent me through a code this morning but it doesn't work. I tested it at the DNC UDAI test tool at https://www.dnc.org.nz/udai and this tool says it can't be valid at 9 characters.

 

I am at the end of my patience with this company. They keep passing the buck to "our upline provider" despite they are listed as a registrar and should therefore be responsible for their own integration to NZRS.

 

I want to move from them but I can't get the UDAI. As soon as I get this I can call it quits with them because this is pretty bad. That's on top of all the other issues with their website. How the hell can a company like this possibly have 75,000 clients? https://iwantmyname.com/about


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  Reply # 1560367 27-May-2016 00:02
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they look doggy to me if they cant give you the right UDAI

 

looks like they are a reseller

 

a quick google search people have had problems with them

 

the best domain register i think is namecheap.com or godaddy.com


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  Reply # 1560433 27-May-2016 08:37
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Timo Reitnauer here. I'm a co-founder at iwantmyname and have emailed with Michael several times throughout the last week.

 

First of all, let me apologise again for the issues experienced with generating a valid UDAI for the domain. There was a problem due to the domain using DNSSEC which we first had to identify and fix. Our DNSSEC support is currently in beta and we're still ironing out some kinks.

 

In regards to the other issues Michael mentioned:

 

> though 2 hours later I'm still waiting for a response to my online query with them.

 

Our average response time to emails during the week is less than one hour. We've got team members working in customer support located in North America, Europe and New Zealand so we cover 24 hours during the week and also provide weekend support for urgent matters.

 

I personally responded to Michael several times during last weekend and earlier in the week.

 

> 9 days to go to expiry and no renewal option

 

That's correct because we only do automatic renewals. It's a decision we made early on because we wanted to make it as simple as possible for people to manage their domains. No manual intervention required.

 

Having said that, we appreciate that some people might want to have more control over the renewal process.

 

> They keep referring to their "upstream provider" in seemingly passing the buck - wtf?

 

It is not unusual in the domain industry to work with external technology providers. We are an accredited registrar for .NZ domains but some of the technology is provided by an external party. Due to the issue happening right before the weekend, our technical team wasn't able to look into the issue faster. Since Michael was mainly worried about the domain expiring, I renewed it for him last weekend–free of charge.

 

> They sent me through a code this morning but it doesn't work. I tested it at the DNC UDAI test tool at https://www.dnc.org.nz/udai and this tool says it can't be valid at 9 characters.

 

That was a mistake on our end indeed and shouldn't have happened. Sorry about that!

 

> How the hell can a company like this possibly have 75,000 clients? https://iwantmyname.com/about

 

That number is correct and we've been around since 2008 with most of our customers being from overseas. One of our goals is to offer as many domain extensions as possible which is no easy task with so many intricacies in different top-level domains (especially ccTLDs like .NZ which still hasn't quite caught up to international standards). So again, I'm sorry for the issues Michael experienced with his domain.


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  Reply # 1560453 27-May-2016 09:19
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Just to play the other side of the coin here, I literally transferred to iwantmyname yesterday, for the following reasons:

 

  • I was previously with 1stdomains but wanted to implement DNSSEC
  • I ended up with 2 contenders, metaname and iwantmyname. The point of difference for me was iwantmyname offers TOTP style 2FA while metaname appears to use SMS. Due to the insane lack of verification from some mobile providers around SIM changes, I don't want weak 2FA for my domain.

I transferred and had my DS records in place really easily, and walked away happy with the service. I am not using their DNS (thats with CloudFlare), so I can't comment on that side of it, but otherwise they seem great.

 

 


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