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414 posts

Ultimate Geek
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# 208598 18-Feb-2017 20:14
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Hi there

 

My charity is having a god awful time with Google Adwords right now.  We have sponsored adwords and about 5 weeks ago I put my site into  maintenance mode to upgrade my theme.  But, I forgot to pause my ad campaigns.

 

Since then they have suspended my site due to "Malware". 

 

I have scanned my site with Cpanel, scanned with Sucuri, got my host to check for malware - nothing - no malware detected.  Google search console, shows no malware.

 

Resubmitted my site.  Failed.

 

Installed a premium theme (Bridge), resubmitted site.  Failed. 

 

The Word fence security plugin came back from them as malware.

 

Yesterday I completely removed everything from my webserver and deleted the site.  I installed wordpress via Cpanel Softaculous, and am using the bog standard Wordpress 2017 theme.  I've not installed any plugins.

 

Submitted that yesterday and it  came back failed.  

 

 

 

Google's response:

 

Hi Angela,

 


Thank you for the response.

 

 

 

Angela, I understand the inconvenience you are facing regarding this issue, however, till the time your website is not Malware free, we will not be able to enable your website and approve the Ads on them.

 

 

 

Furthermore, I again escalated your website for a review and it can came back and still detects Malware/links that are potentially harmful to you and to the site visitors. It seems that your site (landing page) redirects users to malicious links OR triggered when clicked. Below are the links that we’ve detected:

 

 

 

http://kittycatfixers.org.nz/, http://kittycatfixers.org.nz/favicon.ico,

 

http://kittycatfixers.org.nz/wp-content/themes/twentyseventeen/assets/js/global.js?ver=1.0,

 

http://kittycatfixers.org.nz/wp-content/themes/twentyseventeen/assets/js/jquery.scrollTo.js?ver=2.1.2, http://kittycatfixers.org.nz/wp-content/themes/twentyseventeen/assets/js/navigation.js?ver=1.0, http://kittycatfixers.org.nz/wp-content/themes/twentyseventeen/assets/js/skip-link-focus-fix.js?ver=1.0, http://kittycatfixers.org.nz/wp-content/themes/twentyseventeen/style.css?ver=4.7.2,

 

http://kittycatfixers.org.nz/wp-content/uploads/2017/02/311379073F-2000x1200.jpg,

 

http://kittycatfixers.org.nz/wp-content/uploads/2017/02/cropped-cat-1361304743hSj.jpg,

 

http://kittycatfixers.org.nz/wp-content/uploads/2017/02/pexels-photo-202737-2000x1200.jpeg, http://kittycatfixers.org.nz/wp-content/uploads/2017/02/pexels-photo-208971-2000x1200.jpeg, http://kittycatfixers.org.nz/wp-content/uploads/2017/02/picjumbo.com_HNCK1588-2000x1200.jpg, http://kittycatfixers.org.nz/wp-includes/js/jquery/jquery-migrate.min.js?ver=1.4.1,

 

http://kittycatfixers.org.nz/wp-includes/js/jquery/jquery.js?ver=1.12.4,

 

http://kittycatfixers.org.nz/wp-includes/js/wp-embed.min.js?ver=4.7.2,

 

http://kittycatfixers.org.nz/wp-includes/js/wp-emoji-release.min.js?ver=4.7.2

 

 

 

Please contact your webmaster to remove these links and check for other potential harmful links. You may assess your site using Google Search Console (previously known as Webmaster Tools). You can click on this link for further details OR refer to stopbadware sites for any guidance.

 

 

 

 

 

As a charity I can not pay for any specialists to sort this for me.  I;'ve spent the last 5 weeks working on this, when I should be putting my efforts into fundraising.  I feel very victimised by them.  

 

I can imagine if I stuck a static site up, they would still say it has malware.  I feel they are doing this to push me out of the Sponsored Adwords program.

 

If someone has the time to help me sort this with Google Adwords and help my charity I would be greatly apprecaited and I look forward to hearing from you.

 

My email is angela@kittycatfixers.org.nz

 

 

 

 





"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





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425 posts

Ultimate Geek
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  # 1722494 18-Feb-2017 22:23
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Hi Angela - feel free to email this through to our development team - development[at]tq[dot]net[dot]nz and I'll have someone help you with this on Monday :)






Mr Snotty
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  # 1722509 19-Feb-2017 00:21
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I assist with charaties quite often providing free IT support. I am more than happy to host and bring the site up to scratch (HTTPS + HTTP2 as Google really favors this) and provide assistance with adwords. I've flicked you an email if you'd like to take up my offer.





 
 
 
 


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  # 1722519 19-Feb-2017 01:15
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 Why don't you contact Google Adwords about it and get it escalated to their management or senior team. It sounds like you are just dealing with the basic helpdesk staff, which are likely just following a flowchart.  Especially as you are paying them for the ad service, and it is their system that is  causing the problem. The other option could be to setup a new adwords account, and delete that one, to see if that fixes it.


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414 posts

Ultimate Geek
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  # 1722541 19-Feb-2017 09:54
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mattwnz:

 

 Why don't you contact Google Adwords about it and get it escalated to their management or senior team. It sounds like you are just dealing with the basic helpdesk staff, which are likely just following a flowchart.  Especially as you are paying them for the ad service, and it is their system that is  causing the problem. The other option could be to setup a new adwords account, and delete that one, to see if that fixes it.

 

 

 

 

Hi there I did this in my latest email to them asking to speak with the next level up support.

 

 

 

The problem with setting up a new adwords account would be going through the whole rigmarole of applying for Sponsored Adwords as a charity.  

 

 

 

Thanks for your reply.





"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





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414 posts

Ultimate Geek
+1 received by user: 7


  # 1722543 19-Feb-2017 09:59
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jarledb:

 

Does not come back as blacklisted at least. https://sitecheck.sucuri.net/results/kittycatfixers.org.nz/

 

 

 

 

Yes I know, I have had Sucuri check it a million times.  And Cpanel scanners and my current host has says no malware they can't see any problems.

 

 

 

The wordfence plugin also scans for malware and checks your wordpress files are exact as repository and all came up clear.

 

 

 

I've sent in screenshots of Sucuri scans and Google Search Console which shows no malware.

 

 

 

It seems google is picking on Wordpress (or it seems just me), so in that case every wordpress site should be blacklisted.

 

 

 

Even the image links I uploaded to wordpress to make the site pretty in the interim they are saying as malware.  I've replied and told them each time, they are just lisiting every file that is listed on my homepage.  None of which redirect to malicious scripts.  

 

They can't even tell me what internal scanner software they are using.  Am in tears over this.

 

 

 

 





"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





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414 posts

Ultimate Geek
+1 received by user: 7


  # 1722544 19-Feb-2017 09:59
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CamH:

 

Hi Angela - feel free to email this through to our development team - development[at]tq[dot]net[dot]nz and I'll have someone help you with this on Monday :)

 

 

 

 

I'll send you through an email tomorrow. Thanks so much for your reply.





"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





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414 posts

Ultimate Geek
+1 received by user: 7


  # 1722545 19-Feb-2017 10:00
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michaelmurfy:

 

I assist with charaties quite often providing free IT support. I am more than happy to host and bring the site up to scratch (HTTPS + HTTP2 as Google really favors this) and provide assistance with adwords. I've flicked you an email if you'd like to take up my offer.

 

 

 

 

I will check your email tomorrow, thanks so much for your reply.





"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





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