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  # 2161460 15-Jan-2019 12:02
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networkn:

 

I liked the product, and I have a prior experience with the owner. The sales people were very good, pretty honest in my experience (possibly the only honest sales people in the RMM Industry in my experience), but the "new" UI isn't much of an improvement over the old one, and this is an area I feel needs a lot of work. It's pretty cost effective actually I must say, and they were prepared to work hard to earn our business. The main concern is the UI and perhaps a few of the integrations. We may look again at some stage.

 

Part of the reason we abandoned N-Able and went back to Naverisk was the UI.  N-Able had an attractive design, but the 'device list' was sparse on detail, and you had to dig down to get information.  My feedback to Naverisk was that I loved their 'wide table' device list.  You get shedloads of information about of a machine(s) simply by scrolling right, and can re-arrange the columns so the information you want is closest at hand or click on the column header to sort the device list by the information in that column.  For example....  what's the IP address of a machine and is it in or our of the office?  Scroll right and I can see it's internal IP is in the same subnet from the others (but if that is a common subnet the information is not quite so helpful), but I can see that it's external IP is different from the others so it must be out of the office.

 

With N-Central for example, gathering that information would have taken 6 click-and-waits, and if I recall correctly the IP's didn't automatically update so you had to send out a task to do that.  Good looks did not equal good functionality.

 

One of the things that enticed me back to Naverisk was the support.  It's more often than not them chasing me for an update about a ticket I've raised.  We get consistently brilliant support from a small number of our vendors (I'm looking at you, Snappernet), and Naverisk is easily in the top three.

 

But as stated by others....  no RMM is perfect.





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  # 2161462 15-Jan-2019 12:14
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N-Ables sales people made me feel ill. Easily the worst of a bad bunch, though Connectwise are right up there. (N-Able used to say things like they would send a bottle of expensive champagne to Connectwise offer to thank them for all the clients they gave them due to poor product design and support).

 

The inability to view things like event logs if the machine wasn't online and a few other things were deal breakers for me.  Some of the UI decisions sound awful as well. I didn't like the "workflow" of the UI in Naverisk. It didn't seem intuitive and feels a little like they are trying to be different for differents sakes. Ultimately, we might have still moved if some of the integrations were there and we could have found a deal on pricing we were happy with. Right now we have decided to stick with Automate and spend some money getting it working better for us. Grass is always greener and all that.

 

 


 
 
 
 


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  # 2161467 15-Jan-2019 12:16
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Is Microsoft System Center/Intune not an option?




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xyf

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  # 2161570 15-Jan-2019 14:43
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Yes seems, unsure if it delivers my main requirements:

 

100% cloud based, outside of RDP app

 

RDP access (quick and easy)

 

Patch management

 

AV integrated (like webroot)

 

Alerts based on issues with hardware/software


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  # 2161698 15-Jan-2019 18:13
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May be worth talking to Microsoft and see if there is someone you can talk with to get a heads up on what it does and how it works.




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  # 2161714 15-Jan-2019 19:06
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We use System Centre





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  # 2161719 15-Jan-2019 19:25
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xyf:

 

See I only live in webui's, i would rather have zero apps installed and run totally off the web. 

 

I see what you mean, i just had a 30 min conversation with Pulseway and I couldn't get them off the phone. So pushy, looking to sign me up right now even though I made it clear i was evaluating 4 or  5 vendors then creating a shortlist next week. Their product seems ok but that sales person... 

 

Looking into syncromsp at the moment, 

 

Atera is looking good too

 

 

 

 

 

 

Chillisoft are the NZ distributor if you'd rather deal with them?

 

That's who we get our Pulseway sub from.


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