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3 posts

Wannabe Geek

Topic # 223405 27-Sep-2017 20:50
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How do you deal with a client that asks for website speed optimization and you end up finding out that their hosting setup is pathetic and there isn't much to be done.

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Master Geek
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  Reply # 1873850 27-Sep-2017 20:56
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tell them to check there site on




tell them they are getting ripped off from there hosting company and get a vps server from $2.50 a month

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Uber Geek
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  Reply # 1873851 27-Sep-2017 20:56
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Depends if they are using shared hosting, which they are probably playing less than $25 a month on overseas server. With that you can use caching and CDNs to speed things up. But if someone is wanting to spend that sort of money to, they are probably better to look at VPS or other cloud options. But the admin of that will cost them more.


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Ultimate Geek
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  Reply # 1873855 27-Sep-2017 21:12
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If speed is important then they have to pay for it.


CDN's help, but only are really useful if your client markets themselves internationally. If they only trade with local business' then get hosted in NZ or Sydney.

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  Reply # 1873965 28-Sep-2017 09:31
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A slow website is nearly always the result of a slow hosting set up.


You can normally spot a slow host by a long time to first byte when testing the website on or It can also be experienced as a long delay between pages when navigating through the site. You didn't mention what the issue was with the hosting environment but I'm guessing it's just generally slow for backend processing?


^Avoid PageSpeed Insights as it won't test the actual load time.


If you can get the website on a faster server (even on a test address) the difference should convince the client to invest in upgrading to a faster package or web host.

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  Reply # 1873969 28-Sep-2017 09:36
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tell them they are getting ripped off from there hosting company and get a vps server from $2.50 a month



A $2.50 hosting bill is probably one of the reasons. You can't expect much from that.


A fast website will depend on many factors. Is it a front-end (browser) problem? Too many resources being loaded? Not using HTTP/2? Too many scripts? Images too large? CSS not optimised? Scripts not being loaded in async mode?


Or is it a back-end problem? A database with low memory? A database with no indexes? A webserver that is running on the same machine as the database? Too low memory on the server overall? No updates installed? Wrong configuration? Slow network speed? 


Would it benefit of a CDN? Cloudflare is great for speeding up things but need some tweaking for best performance.


I was contacted a few years ago by a NZ one day type of company that was running on IIS + SQL DB. At midday when new offers would become available they would have response times of minutes. What I found is that they had millions of records for previous sales in their database and when processing a new sale they would go through all records, one by one. For everyone. Because they didn't have any indexes at all. I added a couple of indexes and what used to take five minutes was down to milliseconds.


Contact me via PM and I can have a look and perhaps work something out.

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Uber Geek
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  Reply # 1873989 28-Sep-2017 10:20
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You tell them, in a professional and respectful way, that the key bottleneck is that their web hosting is not sufficient for their requirements. Tell them that first they need better hosting, then you can reassess if anything further needs to be done.


Shared hosting is sufficient for many small businesses. Not everyone needs to be on a VPS or AWS or something, that can add a lot of cost, complexity, and professional fees.

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