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324 posts

Ultimate Geek
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Topic # 230608 4-Mar-2018 16:15
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Have a snap email account and using outlook 2013


Outlook has gone offline. Click on it but nothing happens.


The email account is actually locked as well out but is being reset.


Would a wrong email password cause outlook to go offline and not come back on.





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988 posts

Ultimate Geek
+1 received by user: 136


  Reply # 1967949 4-Mar-2018 16:18
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If I understand correctly what you are asking, then yes. Outlook 2013 won't connect to your Snap email account if it doesn't have the correct password. Do you have webmail access to the account? Try logging in via webmail just to confirm it's not an issue at the Snap end.

324 posts

Ultimate Geek
+1 received by user: 6

  Reply # 1967953 4-Mar-2018 16:46
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No the account is actually locked out and we are getting snap to reset it.


Hopefully then once the account is working at snap's end, outlook will come back on line without having to do any office repairs.





4848 posts

Uber Geek
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  Reply # 1967958 4-Mar-2018 17:01
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Would a wrong email password cause outlook to go offline and not come back on.


Depending on how the server is set up, yes it could. One incorrect attempt is unlikely to, however multiple repeated attempts can do.

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