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Topic # 230613 5-Mar-2018 10:16
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I'm waiting for an Aliexpress parcel shipped from China with https://dpex.com that's been sitting in Auckland customs processing since Friday.

 

I'm wondering who I could call to arrange pickup as looking to get hold of it ASAP and DPEX doesn't list any NZ contacts?


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  Reply # 1968177 5-Mar-2018 10:22
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It'll be NZPost like most intl parcel/mail level.

 

In which case if it is as far as handover to them you can adjust delivery instructions online

 

Expect it to sit there a while if it is batteries or any sort of electronics 

 

17track is a good one for intl tracking. And NZ Post will get their own label put on it (but may show in local tracking) depending on the service level

 

https://www.17track.net/en 

 

 

 

 


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  Reply # 1968195 5-Mar-2018 10:41
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It'll very likely be NZ Post.

 

There is nothing you can really do to speed up the process which can take anywhere from an hour to a week depending on the product and the assessment and whether you need to pay customs fees and/or duty.

 

If shipping is critical use DHL ex Asia.


Stu

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  Reply # 1968215 5-Mar-2018 10:58
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It's also possible they're not logging anything after it's hit Customs. Unless they note the senders tracking details or updated NZ Post tracking details in the NZ Post system, you might just have to hang tight and hope it gets to you soon.





Keep calm, and carry on posting.

 

 

 

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  Reply # 1968223 5-Mar-2018 11:06
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wouldnt worry to much , i have had lots of parcels from Aliexpress and i have had the same message and next time i have  checked its with a courier for delivery , put the tracking number in the courier post track and trace and turn notifications on and they will let you know when it is scanned





Common sense is not as common as you think.




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  Reply # 1971919 9-Mar-2018 15:04
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Finally delivered today by Toll... as least I know who to bug next time..


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