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1924 posts

Uber Geek


# 248125 11-Mar-2019 12:02
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Win7 is end of support Jan next year

So, is it likely that Win7 users could have issues with Onedrive or Sharepoint Online as next year rolls on ?
eg If MS changes Ondrive / sharepoint to require a patch or updated app thats not wont be availble for Win7

 

Same with Office 2010 & its end of life. Will that loose its easy integration with MS online files ?

 

 


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302 posts

Ultimate Geek

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  # 2195865 11-Mar-2019 14:32
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Security updates are a fact of computer life. Fortunately for software companies, this gives them the leverage to drive revenue from forced upgrades.

Personally, I'd rather pay the money to ensure that I'm up to date & therefore better shielded from attackers.

2010 Office has given hackers 9 years to identify vulnerabilities. So as your investment purchase cost reduces on a per annum basis, it's up to you to decide whether accessing the latest & most secure versions of OneDrive etc are worth more than original purchase less depreciation / 9.





Megabyte - so geek it megahertz


1016 posts

Uber Geek

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  # 2195885 11-Mar-2019 14:51
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Eventually yes it will stop working. As Windows 7 / Office 2010 will be end of life come January you should 100% plan for services to start dropping support / functionality all together (Think XP).
I would strongly advise against using Windows 7 online after Jan 2020 (unless you pay for extended support) as even with a supported AV product you're still going to be vulnerable due to no OS patches.

 

 

 

Edit: You're already starting to see support drop for Office 2010, a lot of Sharepoint online features require Office 2013 or above to use.


 
 
 
 




1924 posts

Uber Geek


  # 2195982 11-Mar-2019 16:21
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 Upgrading away from Win7, Office2010 and Server2008/SBS2011 , for many NZ small/med companies , simply isnt going to happen before end of support .

Thats the reality .


359 posts

Ultimate Geek


  # 2195992 11-Mar-2019 16:35
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1101:

 

 Upgrading away from Win7, Office2010 and Server2008/SBS2011 , for many NZ small/med companies , simply isnt going to happen before end of support .

Thats the reality .

 

 

 

 

And they should be planning for it now - getting things done in December / January in nz is hard as the country shuts down for summer / xmas break, so that leaves 8 months to check your app works on windows 10 / 2016 / 2019  server, upgrade / replace what does not and upgrade to new OS, closer to the time your IT provider will most likely be busy already with people that have book in upgrades now. 


1016 posts

Uber Geek

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  # 2196014 11-Mar-2019 17:49
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1101:

 

 Upgrading away from Win7, Office2010 and Server2008/SBS2011 , for many NZ small/med companies , simply isnt going to happen before end of support .

Thats the reality .

 

 

The reality is if they wish to use modern applications / services they need to move to a modern OS.  


112 posts

Master Geek

Microsoft NZ

  # 2201701 19-Mar-2019 14:23
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1101:

 

 Upgrading away from Win7, Office2010 and Server2008/SBS2011 , for many NZ small/med companies , simply isnt going to happen before end of support .

Thats the reality .

 

 

A negative reality. You're looking at EOL as something Microsoft is doing to annoy you rather than an opportunity to work with and modernise your clients with faster gear and better services. 




1924 posts

Uber Geek


  # 2202332 20-Mar-2019 11:48
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Jogre:

 

A negative reality. You're looking at EOL as something Microsoft is doing to annoy you rather than an opportunity to work with and modernise your clients with faster gear and better services. 

 

 

I'd love to live in your reality.  :-)

 

Real world : tell the client they need to upgrade & explain why.
Client not interested , or client acknowledges the issue but wont do anything to address it: ie they dont want to spend money on necessary IT upgrades (unless something breaks).
Cheap to the extent of not wanting to spend $100 on a single USB HD for server backup : yes that happens  :-(
Cheap to the extent of using their SBS server as a workstation for temp staff (despite all warnings), rather than buy another PC

 

Not all clients have that attitude, but many small business do. Thats the real world .
Still plenty of XP & even SBS2003 systems still out there, in small businesses.
a 20 year old PC running the security system for a building , thats the small business attitude in NZ . Some, not all.

 

Dont get me wrong, I do see EOL as a opportunity . Many clients will be doing major upgrades before end of year . Many simply wont


 
 
 
 


5191 posts

Uber Geek

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Microsoft

  # 2202390 20-Mar-2019 13:18
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1101 what sort of businesses are these that refuse to fund upgrades and maintenance to their PC infrastructure

It probably powers their businesses

In the scheme of things you’re probably not even asking them for much money

It certainly seems to be the kiwi DIY to not invest and moan

1180 posts

Uber Geek

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  # 2202415 20-Mar-2019 13:52
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nathan: 1101 what sort of businesses are these that refuse to fund upgrades and maintenance to their PC infrastructure

It probably powers their businesses

In the scheme of things you’re probably not even asking them for much money

It certainly seems to be the kiwi DIY to not invest and moan

 

In a previous job, we advised a client to go elsewhere because of his ongoing refusal to accept our advice and replace/upgrade his long out of support hardware and software. It got to the point where we weren't prepared to deal with his ongoing calls for help when things broke and yet not do what was required (read: spend money) to upgrade. I wonder if he's still in business....


112 posts

Master Geek

Microsoft NZ

  # 2202453 20-Mar-2019 15:20
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allan:

 

nathan: 1101 what sort of businesses are these that refuse to fund upgrades and maintenance to their PC infrastructure

It probably powers their businesses

In the scheme of things you’re probably not even asking them for much money

It certainly seems to be the kiwi DIY to not invest and moan

 

In a previous job, we advised a client to go elsewhere because of his ongoing refusal to accept our advice and replace/upgrade his long out of support hardware and software. It got to the point where we weren't prepared to deal with his ongoing calls for help when things broke and yet not do what was required (read: spend money) to upgrade. I wonder if he's still in business....

 

 

Warranty exclusions in MSA's are fantastic for this. If it's not supported by hardware warranty or support from vendor, it's either T&M or not covered by MSA.


332 posts

Ultimate Geek


  # 2202465 20-Mar-2019 15:56
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1101:

 

 

 

I'd love to live in your reality.  :-)

 

Real world : tell the client they need to upgrade & explain why.
Client not interested , or client acknowledges the issue but wont do anything to address it: ie they dont want to spend money on necessary IT upgrades (unless something breaks).
Cheap to the extent of not wanting to spend $100 on a single USB HD for server backup : yes that happens  :-(
Cheap to the extent of using their SBS server as a workstation for temp staff (despite all warnings), rather than buy another PC

 

Not all clients have that attitude, but many small business do. Thats the real world .
Still plenty of XP & even SBS2003 systems still out there, in small businesses.
a 20 year old PC running the security system for a building , thats the small business attitude in NZ . Some, not all.

 

Dont get me wrong, I do see EOL as a opportunity . Many clients will be doing major upgrades before end of year . Many simply wont

 

 

Don't forget the business critical piece of software or hardware which doesn't run correctly on Windows 10. Either the maker won't update it (if they are still in business) or if an update is available it costs more than the entire IT budget for the year.


3898 posts

Uber Geek

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  # 2202538 20-Mar-2019 19:24
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1101:

 

Real world : tell the client they need to upgrade & explain why. 

 

Client not interested , or client acknowledges the issue but wont do anything to address it: ie they dont want to spend money on necessary IT upgrades (unless something breaks).
Cheap to the extent of not wanting to spend $100 on a single USB HD for server backup : yes that happens  :-(
Cheap to the extent of using their SBS server as a workstation for temp staff (despite all warnings), rather than buy another PC

 

 

Not just businesses.. I cant count the number of numpties still running XP.

 

It's why MS needs to move beyond the "forced" updates model and build in functionality to the software from Day 0 to brick it when it hits EOL.





Information wants to be free. The Net interprets censorship as damage and routes around it.


2584 posts

Uber Geek

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  # 2202629 20-Mar-2019 21:38
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1101:

 

Jogre:

 

A negative reality. You're looking at EOL as something Microsoft is doing to annoy you rather than an opportunity to work with and modernise your clients with faster gear and better services. 

 

 

I'd love to live in your reality.  :-)

 

Real world : tell the client they need to upgrade & explain why.
Client not interested , or client acknowledges the issue but wont do anything to address it: ie they dont want to spend money on necessary IT upgrades (unless something breaks).
Cheap to the extent of not wanting to spend $100 on a single USB HD for server backup : yes that happens  :-(
Cheap to the extent of using their SBS server as a workstation for temp staff (despite all warnings), rather than buy another PC

 

Not all clients have that attitude, but many small business do. Thats the real world .
Still plenty of XP & even SBS2003 systems still out there, in small businesses.
a 20 year old PC running the security system for a building , thats the small business attitude in NZ . Some, not all.

 

Dont get me wrong, I do see EOL as a opportunity . Many clients will be doing major upgrades before end of year . Many simply wont

 

 

You are totally correct. I have seen very significant software for major buildings running on XP desktops.

 

The reality is all you can do is advise the customer stuff might break or be insecure. I'm probably telling you how to suck eggs but make sure you do it formally and keep a copy safe on file. I would also advise them of additional costs to support now obsolete systems, that  but that a commercial choice for you.

 

If they don't want to listen and stuff breaks then your posterior needs to be covered and you should view it an opportunity to provide higher margin emergency response services. The y shouldn't pay standard rate if they don't want manage their own risk.


30 posts

Geek


  # 2203916 23-Mar-2019 19:41
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Agree it should cost more and thats what I do with customers.

 

If its an EOL product then it will be T&M, and a significantly higher rate that goes up annually.  IF they ask why:

 

  • There's a good bet it was last sold new at least 5yrs ago, so I want someone to work in to that installed it when it was a production product.
  • The junior techs may have never seen the product before, I need to use a senior and they cost more, and probably one that has 10yrs + experience
  • As the systems get older the staff that can fix it get fewer and fewer and generally more senior and they cost. Or do you want me to send the junior that has never seen it before, spins lots of hours going crazy and doing who knows what, only to potentially break it more....
  • Ask them what they do when one of their customers asks the same of them

If they don't want to value the skills we bring and pay for them then we don't want them as a customer.


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