Price spy shops beating dove 90% of the time on price

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#2484398 15-May-2020 12:47

Whats happening is Dove buys through the NZ distributors, these other companies are parallel importing product at much cheaper rates

I can buy a Logitech Mouse off Aliexpress cheaper that I can buy it off Dove

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mrdrifter

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#2484476 15-May-2020 14:52

nztim:

Whats happening is Dove buys through the NZ distributors, these other companies are parallel importing product at much cheaper rates

For some of their brands Dove is the/a distributor, they're not buying from someone else in NZ (most of the time) before selling to their retail chain, they are one of the official importer/distributor(s). I have purchased from a number of online PC retailers and the packing slip that comes with the item is the exact same ones I get from Dove when purchasing directly. as I said early it comes down to purchasing power, this is also being impacted by the fact we do have access to global markets as individuals, wholesalers and retailers need to adapt to this.

I don't have an issues with the parallel imports as long as the NZ seller is happy to fix things if something breaks.

nztim

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#2484485 15-May-2020 15:10

mrdrifter:

nztim:

Whats happening is Dove buys through the NZ distributors, these other companies are parallel importing product at much cheaper rates

For some of their brands Dove is the/a distributor, they're not buying from someone else in NZ (most of the time) before selling to their retail chain, they are one of the official importer/distributor(s). I have purchased from a number of online PC retailers and the packing slip that comes with the item is the exact same ones I get from Dove when purchasing directly. as I said early it comes down to purchasing power, this is also being impacted by the fact we do have access to global markets as individuals, wholesalers and retailers need to adapt to this.

I don't have an issues with the parallel imports as long as the NZ seller is happy to fix things if something breaks.

Customer brought an HP Elitebook off Amazon with no global warranty, had to then spend $250 on a carpack to get it 3/3/3 Global just which then completely wiped out any "savings"

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Zal

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#2484554 15-May-2020 16:50

It comes to mind, where are the bigger I.T managed service companies getting their hardware from? The last 2 places I worked for both got their kit from dove....

I assume? Most of them wouldn't have the buying power of CL. Dove can't be the only distributor

stagnant16

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#2484611 15-May-2020 18:25

Dunnersfella:

The suppliers can't tell Dove or PB Tech what price to sell for...

That's illegal.

So all companies involved are free to decide what sort of margin / turnover they are shooting for.

Vendors can set a maximum retail price, so not that illegal.

Shapenz

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#2484614 15-May-2020 18:36

Zal:

It comes to mind, where are the bigger I.T managed service companies getting their hardware from? The last 2 places I worked for both got their kit from dove....

I assume? Most of them wouldn't have the buying power of CL. Dove can't be the only distributor

Probably on commercial/government price list so the disti gets a rebate from the vendor to sell for certain customers

Dunnersfella

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#2484639 15-May-2020 19:47

Zal:

Well turns out they must have seen this post - dude I was communicating with offered me some pretty pricing on 4TB drives. Asked today for pricing on an NAS upgrade only to get the very cold shoulder from them.

Pretty disappointing turn around, from what has been excellent customer service from dove.

Why do you deserve the best price all the time?

A supplier / retailer sticking to their guns isn't an example of poor service whatsoever.

If all you want is the cheapest price all the time, then you don't owe anyone anything and they don't offer you anything whatsoever.

Move on to someone cheaper - they will move onto someone more profitable, after all, it's just business.

Handle9

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#2484656 15-May-2020 20:21

stagnant16:
Dunnersfella:

The suppliers can't tell Dove or PB Tech what price to sell for...

That's illegal.

So all companies involved are free to decide what sort of margin / turnover they are shooting for.

Vendors can set a maximum retail price, so not that illegal.

It is 100% illegal - it would be price fixing.

Vendors can publish a recommended minimum/maximum/retail price but if they try to enforce it it becomes price fixing.

stagnant16

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#2484660 15-May-2020 20:29

It is 100% illegal - it would be price fixing.

Vendors can publish a recommended minimum/maximum/retail price but if they try to enforce it it becomes price fixing.

It's not, especially when it comes to promotional pricing.

https://comcom.govt.nz/business/avoiding-anti-competitive-behaviour/resale-price-maintenance

Handle9

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#2484665 15-May-2020 20:53

stagnant16:

It is 100% illegal - it would be price fixing.

Vendors can publish a recommended minimum/maximum/retail price but if they try to enforce it it becomes price fixing.

It's not, especially when it comes to promotional pricing.

https://comcom.govt.nz/business/avoiding-anti-competitive-behaviour/resale-price-maintenance

Interesting. We were given legal advice that we couldn't do that. It was a few years ago though.

kiwipeter

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#2484666 15-May-2020 21:01

Personally speaking (and as a loyal Dove customer) I would rather spend the extra $ to have the fantastic pre/post-sales service and support that Dove provides. It almost feels like dealing with family when placing and collecting orders. Like most of you I have the choice to use other NZ and overseas suppliers but I still turn to Dove first.

Delphinus

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#2484919 16-May-2020 16:23

kiwipeter:

Personally speaking (and as a loyal Dove customer) I would rather spend the extra $ to have the fantastic pre/post-sales service and support that Dove provides. It almost feels like dealing with family when placing and collecting orders. Like most of you I have the choice to use other NZ and overseas suppliers but I still turn to Dove first.

100% this. Always helpful, and always quick to fix any issues, RMA's etc when things go wrong.

Zal

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#2485042 16-May-2020 19:54

Dunnersfella:

Zal:

Well turns out they must have seen this post - dude I was communicating with offered me some pretty pricing on 4TB drives. Asked today for pricing on an NAS upgrade only to get the very cold shoulder from them.

Pretty disappointing turn around, from what has been excellent customer service from dove.

Why do you deserve the best price all the time?

A supplier / retailer sticking to their guns isn't an example of poor service whatsoever.

If all you want is the cheapest price all the time, then you don't owe anyone anything and they don't offer you anything whatsoever.

Move on to someone cheaper - they will move onto someone more profitable, after all, it's just business.

Because just that. Its business and we all have to make a profit. I also don't want to rip off the customer.

One bloody Ryzen CPU was $92 cheaper at CL than Dove. $92!! A quick google search and the client could haggle me on price. The only leg I have to stand on is warranty. Of which I need as their Adata kit is ####.

If Dove was a retail shop then who cares. As a disto they should be at least on pair with CL. Thank goodness Exeed just beats PBtech or I'd be out of a job.

Being fobbed off by the sales manager at Dove shows how much they care.

Shapenz

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#2485045 16-May-2020 20:08

@zal I'm sorry but I feel like you've been given plenty of reasons why that is the case but you don't want to listen. The harsh reality is bigger volume = better price and I'm sure your local dairy owner doesn't go crying to Frucor when the supermarkets are selling V for $2.

nztim

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#2485056 16-May-2020 21:27

kiwipeter:

Personally speaking (and as a loyal Dove customer) I would rather spend the extra $ to have the fantastic pre/post-sales service and support that Dove provides. It almost feels like dealing with family when placing and collecting orders. Like most of you I have the choice to use other NZ and overseas suppliers but I still turn to Dove first.

Sharlene and the team are so easy to deal with! and will always go out of their way, even when you need it urgently

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

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