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  # 247847 17-Aug-2009 19:18
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NeilWeb:

Has anyone audited any of the data centre providers?



Do you mean something like this for example?

http://www.bdospicers.com/content/our-services/assurance-audit.aspx

NeilWeb:

If they don't have an external audit the next best thing is to ask for their internal proceedure manual. This should cover security, power, connectivity, fire prevention. It will give you a sence of how they run their ship. If they can't evidence their internal controls then most probably they don't have their "house in order" and there are gemlins out there waiting to be discovered.

Neil.



I'm not sure how willing some will be to provide all the details, 'some parts' will be commercially sensitive. I guess track record is a good indication as pretty much EVERY data centre over the last few years has lost one of of their main power feeds needing to run on batteries / generators, or had some peice of networking equipment fail and needed to rely on a redundand switch/router.

The second part to the argument is then actually using all those features like Independant A and B power with UPS protection, dual uplink switches, HSRP, BGP fail over etc etc. There is no point being in a facility that offers such forms of redundancy then to not use it properly. I think some sort of expectation needs to be set. You do get what you pay for.

my 0.02

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  # 248007 18-Aug-2009 08:38
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External Audit: The US tend to follow the SAS70 standard (http://en.wikipedia.org/wiki/SAS70). In the UK they often follow the ISO Quality standards. All they are really saying is have you got the right policies and practices in place to delivery what you are promising and are you following those policies and practices. Because it's difficult to see this from the outside it's good to get an external audit done. And Yes I'm sure BDO would be able to that fine.




Cheers,

Neil.
www.webdrive.co.nz

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