Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2 posts

Wannabe Geek

Trusted
Dell

#55722 8-Jan-2010 02:10
Send private message

Dell wants your feedback.  At Dell we have worked hard to build out support.dell.com to be a thorough support website providing all levels of self-support service, as well as providing easy access to all of the relevant information needed to obtain assisted support.  The design of the main consumer support.dell.com page has grown organically over time, and it’s time to give the page a facelift.

We’d love to hear what you’d like to see on the site.  Please join our Storm Session to let us know what you think.

 

Create new topic
534 posts

Ultimate Geek


  #287979 8-Jan-2010 05:28
Send private message

The fact that you want us to visit your "Storm" session says it all.

Dell is just one in a number of arrogant, under delivering American technology corporations.

BDFL - Memuneh
66263 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #287980 8-Jan-2010 05:33
Send private message

I think it is great they are looking for feedback and reaching out for communities outside the US.

Comments like yours helps nothing in helping their services get better.




 
 
 
 


534 posts

Ultimate Geek


  #287985 8-Jan-2010 06:31
Send private message

If Dell really cared about their customers in NZ they would start a feedback thread and follow it instead of asking us to go to their site and participate in discussions of their own generated topics.

If consumers don't get stroppy with these Corporations we'll have another epoc of Windows-esque incompetence.

ald

168 posts

Master Geek

Trusted
SimWorks

  #292849 25-Jan-2010 11:12
Send private message

That's harsh Stuzzo. There are a thousand forums that Dell would have to individually monitor in order to do what you suggest globally. That sounds like a spectacularly expensive operation. Also a single site means that they can more easily collate like with like stats etc. Everytime a corporation chooses the spectacularly expensive route to do something it all flows through to their bottom line. If their overall expenses go up then they have to increase their prices to maintain margins. Everything that a corporation does ends up being paid for by its customers! This makes a lot more sense.

We've been buying Dell kit for years and they've never once let us down in terms of support.




Best regards,
Aaron Davidson.

SimWorks International Limited

www.simworks.com - New Zealands leading developer of mobile applications


twitter logofacebook logoLinkedIn logo

534 posts

Ultimate Geek


  #293167 26-Jan-2010 16:23
Send private message

ald: That's harsh Stuzzo. There are a thousand forums that Dell would have to individually monitor in order to do what you suggest globally. .


No, Just a selection of forums in their markets should be sufficient. The problem with doing it under their own terms is that they often get back only what they want to hear.

I bought a Dell a while back. The hardware has been fine but there were many problems with the Operating System even after Windows updates.

When I traced the source of the problems I found fixes had been put out for the specific problems years ago but they had not been implemented in the version I got from Dell. It seems crazy to me that they(given their size) have not got Software Engineers ensuring that they are implementing the best versions of software for their customers.

Others in their forums were screaming about the same things but they didn't seem to be listening. I also had a hell of a time ordering an accessory from their asian call centre so that was it for me and Dell. I understand business customers get a far better service though.




ald

168 posts

Master Geek

Trusted
SimWorks

  #293284 27-Jan-2010 09:26
Send private message

Perhaps, we are a business customer with support contracts. We call, they dance ...




Best regards,
Aaron Davidson.

SimWorks International Limited

www.simworks.com - New Zealands leading developer of mobile applications


twitter logofacebook logoLinkedIn logo

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42


Schneider Electric launches new PDL Pro Series designed specifically for the commercial building market
Posted 5-Mar-2020 08:39


Kiwi app Pedigree DentaStix Studios uses pet images to counter impact of negative social media Content
Posted 5-Mar-2020 08:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.