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733 posts

Ultimate Geek
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  Reply # 311292 25-Mar-2010 14:31
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Here's the latest of our experience with Ingram Micro's new system.
Faulty returns department are now 2 WEEKS+ behind, even to get a RMA number. Apparently they have 500x manual emails to deal with. A new printer I ordered on 18th March (in stock) is still "in progress" and repeated calls to unblock the log jam have so far proved in vain. This has to be the biggest IT cockup of all time. Apparently IM USA have told IM NZ they have to stick with this new system. Maybe they want to drive them out of NZ?

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Uber Geek
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  Reply # 311310 25-Mar-2010 15:21
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I finally received an RMA # for my first email I sent about 2 weeks ago but still waiting for another :(






276 posts

Ultimate Geek
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  Reply # 311332 25-Mar-2010 16:14
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The item we had on "in process" for a while was extracted yesterday.
Get it to the customers ... its DOA CryYell

im too afraid to attack the RMA side of things today !



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