Faulty returns department are now 2 WEEKS+ behind, even to get a RMA number. Apparently they have 500x manual emails to deal with. A new printer I ordered on 18th March (in stock) is still "in progress" and repeated calls to unblock the log jam have so far proved in vain. This has to be the biggest IT cockup of all time. Apparently IM USA have told IM NZ they have to stick with this new system. Maybe they want to drive them out of NZ?