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1338 posts

Uber Geek


  #316249 8-Apr-2010 15:50
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They should just come here and participate in the discussion :/




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James Sleeman
I sell lots of stuff for electronic enthusiasts...


1163 posts

Uber Geek


  #316260 8-Apr-2010 16:12

amanzi: I emailed iServe for confirmation on what their limits are, if any. This was their response:

Hi Stuart

Thanks for your E mail in regards to the no limits plan.

There are no limits on the no limits plan. You get unlimited bandwidth for the domains and yes you can create MySQL databases on the account and they are unlimited as well.

If there is anything else we can help you with please let us know.

Kind Regards.



That isn't what their acceptable usage policy says. It clearly states there is a 20MB limit on their email diskspace. Maybe they haven't updated their website, which is quite sloppy if that is the case.

I see their google advert on geezone backs up the no limit on anything advertising, as below so would expect that to be inclusive of email.

 

Flat Fee Hosting
No charges for traffic and no limit on disk, sites or anything! $80 p/m www.iserve.co.nz



 
 
 
 


969 posts

Ultimate Geek

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  #316262 8-Apr-2010 16:27
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Updated response:

Hi Stuart

Thanks for your reply.

I have spoken to our manager regarding this, If your account usage goes over our acceptable usage limit and start to affect other customers on the same platform then we will contact you to cut down your usage and work out the best option for you.

If there is anything else we can help you with please let us know.

Kind Regards.

969 posts

Ultimate Geek

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  #316264 8-Apr-2010 16:30
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If you read the iServe Acceptable Usage Policy, they make reference to 7GB of website traffic but this only applies to the Basic and Enhanced plans. There is nothing in the AUP which references the No Limits plans.

Quote: (https://www.iserve.co.nz/documents/iserveAUP.html)
1.5Website Hosting Services

The following limits are designed to enable iSERVE's web servers to operate at optimal efficiency therefore ensuring that all iSERVE's clients receive the highest quality service possible:

a)Website Traffic Allowance: Basic and Enhanced hosting plans only: 7GB / 28 days - Website traffic under 7GB (7 Giga Bytes) per website per 28 days will be provided free. Traffic used above the allocated 7GB (7 Giga Bytes) will be charged at $25.00 + GST per 1GB (1 Giga Byte) block used per website.
b)Warning Message for traffic quota: To ensure clients are aware that they are reaching 75% of their allowed website traffic limit. A warning message will be sent via e-mail to the contact address of the iSERVE account holder once their total traffic generated to their site exceeds 75% of their allowance.
c)System Resources - Clients acknowledge that the web site hosting Service is provided on a multiple shared server environment and agrees not to engage in any activity that could overwhelm the server with heavy CPU, memory or network usage or that requires a disproportionate amount of the resources of the iSERVE Web servers, including without limitation, use of highly active CGI scripts or chat scripts.
d)Security - It is the Clients responsibility to ensure that cgi scripts, any executable files or dynamic scripts uploaded to the iSERVE Web Servers are configured in a secure manner.

1163 posts

Uber Geek


  #316271 8-Apr-2010 16:42

amanzi: If you read the iServe Acceptable Usage Policy, they make reference to 7GB of website traffic but this only applies to the Basic and Enhanced plans. There is nothing in the AUP which references the No Limits plans.

Quote: (https://www.iserve.co.nz/documents/iserveAUP.html)
1.5Website Hosting Services

The following limits are designed to enable iSERVE's web servers to operate at optimal efficiency therefore ensuring that all iSERVE's clients receive the highest quality service possible:

a)Website Traffic Allowance: Basic and Enhanced hosting plans only: 7GB / 28 days - Website traffic under 7GB (7 Giga Bytes) per website per 28 days will be provided free. Traffic used above the allocated 7GB (7 Giga Bytes) will be charged at $25.00 + GST per 1GB (1 Giga Byte) block used per website.
b)Warning Message for traffic quota: To ensure clients are aware that they are reaching 75% of their allowed website traffic limit. A warning message will be sent via e-mail to the contact address of the iSERVE account holder once their total traffic generated to their site exceeds 75% of their allowance.
c)System Resources - Clients acknowledge that the web site hosting Service is provided on a multiple shared server environment and agrees not to engage in any activity that could overwhelm the server with heavy CPU, memory or network usage or that requires a disproportionate amount of the resources of the iSERVE Web servers, including without limitation, use of highly active CGI scripts or chat scripts.
d)Security - It is the Clients responsibility to ensure that cgi scripts, any executable files or dynamic scripts uploaded to the iSERVE Web Servers are configured in a secure manner.


 

Yes, but if you check the Basic and Enhanced plans, they also say that they have unlimited traffic, which contradicts section (a). Section (c) looks like it could contradict the term 'unlimited', as they are putting a limit on it in terms of their own network capabilities.

Still interested to know about whether their email diskspace is infact unlimited on their no limit plan as implies by their advertising, or still limited to just 20MB

Go Hawks!
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Uber Geek

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  #316363 8-Apr-2010 21:21
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I agree with Mauricio - this is going to come back and bite them.

Also, from the http://www.iserve.co.nz/web-hosting/no-limits-web-hosting.php page, it does not explicitly state that additional conditions apply ... the only thing I can think of is that you may be required to agree to the T&C's when you sign up.

Also - their AUP has a clause in that it is expected that your script is is secure - yet I don't see anything (from a quick glance - my eyesight may be fading) that they will ensure that the servers are secure. (This is from the hack jobbie from a couple years back).

Dunno - I just worry a little that this will be a server that is installed and then mointoring basically that it's up?

This may be a little unfair on iServe / Orcon as this may indeed be all above board and setup properly ... but it does look too good to be true.

1163 posts

Uber Geek


  #316519 9-Apr-2010 13:25

I think it is just sloppy of them, from the mistake in the press release, to the contradictory information on their website. . Even the menu on their website is broken up, where the menu has gone onto the second line, where they have added nolimited hosting on it  at http://www.iserve.co.nz/web-hosting/no-limits-web-hosting.php . Looks like it has been rushed out.

 

There email also doesn't appear to be unlimited, it appears you still only get 20MB even on the no limit plan, according to their terms. 20MB is nowhere near enough these days. I also only think it is pop, so no IMAP or SMTP.

1.4Mail Services

The following mail limits are designed to enable iSERVE’s mail servers to operate at optimal efficiency therefore ensuring that all iSERVE’s clients receive the highest quality mail service possible.
a)Single E-mail Message Size Maximum 20MB - The maximum size of a single message will be set to 20MB (20 Mega Bytes) in line with the mailbox size. You will be able to receive a message up to 20MB provided you have adequate space in your mailbox.
b)Maximum E-mail Mailbox Size: 20 MB - The maximum size of the Clients mailbox will be set to 20MB (20 Mega Bytes).
c)E-mail Message Lifetime: 30 Days - In order to maintain the performance of our mail server, guarantee new mail can be received, as well as service standards, mail left on the server for more than 30 days may be deleted from the server.

 
 
 
 


23 posts

Geek

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  #317683 13-Apr-2010 10:44
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It is just gimmick marketing nothing new for ierve, you just need to look at the outages on their "cloud" platform to see they are all talk and no substance.

WebDrive have been offering unmetered web hosting for years and years, however are careful to describe exactly what that means...

http://www.webdrive.co.nz/webhosting/unmetered/







COO @ Digiweb Group / Web Drive

Go Hawks!
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Uber Geek

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  #317690 13-Apr-2010 11:13
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chchrob: It is just gimmick marketing nothing new for ierve, you just need to look at the outages on their "cloud" platform to see they are all talk and no substance.

WebDrive have been offering unmetered web hosting for years and years, however are careful to describe exactly what that means...

http://www.webdrive.co.nz/webhosting/unmetered/



Just so we're all clear, you do work for WebDrive, right? 

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Geek

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  #317693 13-Apr-2010 11:16
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Yes sorry, I should have been clear I am not an impartial observer by any means. Money mouth

 






COO @ Digiweb Group / Web Drive

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Uber Geek

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  #317813 13-Apr-2010 13:58
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chchrob: Yes sorry, I should have been clear I am not an impartial observer by any means. Money mouth


SPAMMER!!! :)

Welcome to GZ Robin.

1163 posts

Uber Geek


  #318918 15-Apr-2010 16:30

There look to be some hidden costs with this plan too. If you want spam filtering, which most other providers provide for free, you get charged $1 per mailbox per 28 days. If you have 50 mailboxes setup for your customers, thats an additional $50 per 28 days. Also it doesn't appear to include MSSQL databases, which appear to be extra. Also their control panel isn't the greatest and I find it very slow to load.

Cloud Guru
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Uber Geek

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  #319145 16-Apr-2010 00:20
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nowhere could i see any speed guarantees for the 'no limits' plan. perhaps the unlimited plan is 100mps of bandwidth shared by however many people sign up. too many people sign up and you could be on 20kbps max speeds in no time....

by calling it 'no limits' you'd think taht the speed would be as fast as you could imagine - but there is a technical limitation there :D perhaps calling it 'no limits' is a commerce commission or fair trading act - ask telecom.... they know all about that.




1163 posts

Uber Geek


  #319490 16-Apr-2010 19:03

Regs: nowhere could i see any speed guarantees for the 'no limits' plan. perhaps the unlimited plan is 100mps of bandwidth shared by however many people sign up. too many people sign up and you could be on 20kbps max speeds in no time....

by calling it 'no limits' you'd think taht the speed would be as fast as you could imagine - but there is a technical limitation there :D perhaps calling it 'no limits' is a commerce commission or fair trading act - ask telecom.... they know all about that.


I assume it will be hosted with all the websites on their other shared plans. I can see a lot of people using it to setup websites that have a lot of multimedia, such as streaming HD video. Perhaps setting up a TVNZ ondemand type of website.  Wonder how well it will work.

2 posts

Wannabe Geek


  #329860 13-May-2010 16:30
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Has anyone signed up for this plan? I'm looking to switch from Openhost and was wondering what peoples experiences have been, good or bad.

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