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46 posts

Geek
+1 received by user: 6


  Reply # 377388 7-Sep-2010 08:57
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Any Jethost customer who has a Domain with Jethost that has Domain Agent as the registrar can email support@webdrive.co.nz and request the Domain's UDAI. This will be sent immediately, normally within an hour of your email. You don't need to contact Jethost for this.

{MOD EDIT : SP : Removed link drop}

8 posts

Wannabe Geek


  Reply # 377390 7-Sep-2010 08:58
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Just to be clear, my website hasn't been affected as it is now being hosted by wordpress. Just trying to get my emails working properly. Thanks for all the help here. I know enough to know that I don't know a thing about this technical stuff!

 
 
 
 


4 posts

Wannabe Geek


  Reply # 377406 7-Sep-2010 09:36
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freitasm:
mindtpi:
Tobbit:
Buda: Thanks, I've emailed Discount Domains with that advice. Hopefully their support can sort it.


To qualify my last post - you need Jethost to assist if you want to change your MX record only, as that needs to be changed in the DNS zone on the server. Discount Domains can only change the ENTIRE nameservers for you (i.e. point them somewhere else). Seeing as your website forwards to another location, that may not be a bad option - you would only need to duplicate your email forwarding from another location!


What I would do is:
- ping your domain name to see what IP address it currently resolves to (probably 202.124.116.194)
- contact Discount Domains (or whatever registrar you use) and request the UDAI
- open a new domain account with a registrar and transfer the domain across with the UDAI
- Leave the name servers set to the new registrar so you can set up your mail accounts
- set up a custom A record for the website and point it to the IP address from the first step.

Really though, if you have a backup or can still access your CPanel, I'd be moving the whole thing to a new provider while you can (and no, that DOESN'T have to be eziWeb)


One thing I don't understand though and you might be able to explain then...

Some sites are still running (and not in that IP address), and I have received reports of Joomla administration access still being allowed - but joompack backups can't be done because permissions have been changed so no R/W access to some folders.

I also received information that FTP access have been disabled and someone claiming to be from eziweb is asking for a $95 to access the files if the owner wants to transfer to another hosting provider.

What's going on there?



There are a couple of services not running on that server. The FTP service is not accessible at this stage and nor is a CPanel service. I'm not sure if that is due to the IP redirection or not (i.e. whether the requests are hitting the original Jethost server or not).


26 posts

Geek

Trusted

  Reply # 377542 7-Sep-2010 14:46
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Is Snap and Eziweb the same people/person? One of my friends is having trouble getting a current UDAI for her domain.  She is down as Registrant etc but Snap is now the Registrar and the hosting settings have been changed to eziweb without her consent or authorisation. Now she has received an invoice for another years hosting when she only joined with Jethost a couple of months ago. 

Not only that, Snap has sent her new UDAI to an old email address she is no longer using and she can't get them to send it to her work email.

Seriously starting to be a massive headache and looking dodgy!




Amie McCarron
Contemporary Artist
Web Designer

www.amiemccarron.co.nz
www.bluebubble.co.nz

21 posts

Geek


  Reply # 377546 7-Sep-2010 14:57
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artiste: Is Snap and Eziweb the same people/person? One of my friends is having trouble getting a current UDAI for her domain.  She is down as Registrant etc but Snap is now the Registrar and the hosting settings have been changed to eziweb without her consent or authorisation. Now she has received an invoice for another years hosting when she only joined with Jethost a couple of months ago. 

Not only that, Snap has sent her new UDAI to an old email address she is no longer using and she can't get them to send it to her work email.

Seriously starting to be a massive headache and looking dodgy!


No they're not - eziWeb does the hosting for Snap and neither company is dodgy. Unless _she_ sent through her domain UDAI (which she really needs to do if it's with JetHost) it's impossible for anyone to change it. If she did send it and it's been moved to a new registrar it will show up under the new registrar - as long as she is still the registrant contact why does it matter? If she has moved from one hosting company to another why wouldn't she expect another invoice? JetHost has been liquidated so she is an unsecured creditor with them

26 posts

Geek

Trusted

  Reply # 377552 7-Sep-2010 15:13
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mindtpi:
artiste: Is Snap and Eziweb the same people/person? One of my friends is having trouble getting a current UDAI for her domain.  She is down as Registrant etc but Snap is now the Registrar and the hosting settings have been changed to eziweb without her consent or authorisation. Now she has received an invoice for another years hosting when she only joined with Jethost a couple of months ago. 

Not only that, Snap has sent her new UDAI to an old email address she is no longer using and she can't get them to send it to her work email.

Seriously starting to be a massive headache and looking dodgy!


No they're not - eziWeb does the hosting for Snap and neither company is dodgy. Unless _she_ sent through her domain UDAI (which she really needs to do if it's with JetHost) it's impossible for anyone to change it. If she did send it and it's been moved to a new registrar it will show up under the new registrar - as long as she is still the registrant contact why does it matter? If she has moved from one hosting company to another why wouldn't she expect another invoice? JetHost has been liquidated so she is an unsecured creditor with them


I am just trying to help a good friend whose site I built. She assures me she has not given her UDAI to anyone, infact she has the original one from when she had the domain set up and doesnt even know how to get one or login to her domain name herself - complete novice. I tried the UDAI and it is no longer valid. Yet I can see from a WHO IS the details have changed in the last month. She insists she has not authorised any change or committed to a change of hosting in writing so of course she did not expect an invoice. I am just  trying to do the right thing by her and donate her a years hosting since she has just recently forked out for a years hosting.




Amie McCarron
Contemporary Artist
Web Designer

www.amiemccarron.co.nz
www.bluebubble.co.nz

4 posts

Wannabe Geek


  Reply # 377553 7-Sep-2010 15:16
Send private message

artiste:
mindtpi:
artiste: Is Snap and Eziweb the same people/person? One of my friends is having trouble getting a current UDAI for her domain.  She is down as Registrant etc but Snap is now the Registrar and the hosting settings have been changed to eziweb without her consent or authorisation. Now she has received an invoice for another years hosting when she only joined with Jethost a couple of months ago. 

Not only that, Snap has sent her new UDAI to an old email address she is no longer using and she can't get them to send it to her work email.

Seriously starting to be a massive headache and looking dodgy!


No they're not - eziWeb does the hosting for Snap and neither company is dodgy. Unless _she_ sent through her domain UDAI (which she really needs to do if it's with JetHost) it's impossible for anyone to change it. If she did send it and it's been moved to a new registrar it will show up under the new registrar - as long as she is still the registrant contact why does it matter? If she has moved from one hosting company to another why wouldn't she expect another invoice? JetHost has been liquidated so she is an unsecured creditor with them


I am just trying to help a good friend whose site I built. She assures me she has not given her UDAI to anyone, infact she has the original one from when she had the domain set up and doesnt even know how to get one or login to her domain name herself - complete novice. I tried the UDAI and it is no longer valid. Yet I can see from a WHO IS the details have changed in the last month. She insists she has not authorised any change or committed to a change of hosting in writing so of course she did not expect an invoice. I am just  trying to do the right thing by her and donate her a years hosting since she has just recently forked out for a years hosting.


Is this the website owned by a Wellington artist, perchance? :)

1163 posts

Uber Geek


  Reply # 377555 7-Sep-2010 15:23

artiste:
mindtpi:
artiste: Is Snap and Eziweb the same people/person? One of my friends is having trouble getting a current UDAI for her domain.  She is down as Registrant etc but Snap is now the Registrar and the hosting settings have been changed to eziweb without her consent or authorisation. Now she has received an invoice for another years hosting when she only joined with Jethost a couple of months ago. 

Not only that, Snap has sent her new UDAI to an old email address she is no longer using and she can't get them to send it to her work email.

Seriously starting to be a massive headache and looking dodgy!


No they're not - eziWeb does the hosting for Snap and neither company is dodgy. Unless _she_ sent through her domain UDAI (which she really needs to do if it's with JetHost) it's impossible for anyone to change it. If she did send it and it's been moved to a new registrar it will show up under the new registrar - as long as she is still the registrant contact why does it matter? If she has moved from one hosting company to another why wouldn't she expect another invoice? JetHost has been liquidated so she is an unsecured creditor with them


I am just trying to help a good friend whose site I built. She assures me she has not given her UDAI to anyone, infact she has the original one from when she had the domain set up and doesnt even know how to get one or login to her domain name herself - complete novice. I tried the UDAI and it is no longer valid. Yet I can see from a WHO IS the details have changed in the last month. She insists she has not authorised any change or committed to a change of hosting in writing so of course she did not expect an invoice. I am just  trying to do the right thing by her and donate her a years hosting since she has just recently forked out for a years hosting.


Amie, if you contact the 'registrar' on the whois, and they will provide the UDAI to the domains owner. If you don't have any joy, you shoudl contact the domain name commissioner, as that gets results:)
The UDAI code can change when a major change is made to teh doamin settings, so the original UDAI would be redundant. That is why you usually always need the registrar to generate you a new one whenever you transfer the domain.

In the end you do get what you pay for, and 'cheap' hosting can lead to more cost in the long run if you have this sort of trouble and your time being wasted

1163 posts

Uber Geek


  Reply # 377559 7-Sep-2010 15:29

Tobbit:
freitasm:
mindtpi:
Tobbit:
Buda: Thanks, I've emailed Discount Domains with that advice. Hopefully their support can sort it.


To qualify my last post - you need Jethost to assist if you want to change your MX record only, as that needs to be changed in the DNS zone on the server. Discount Domains can only change the ENTIRE nameservers for you (i.e. point them somewhere else). Seeing as your website forwards to another location, that may not be a bad option - you would only need to duplicate your email forwarding from another location!


What I would do is:
- ping your domain name to see what IP address it currently resolves to (probably 202.124.116.194)
- contact Discount Domains (or whatever registrar you use) and request the UDAI
- open a new domain account with a registrar and transfer the domain across with the UDAI
- Leave the name servers set to the new registrar so you can set up your mail accounts
- set up a custom A record for the website and point it to the IP address from the first step.

Really though, if you have a backup or can still access your CPanel, I'd be moving the whole thing to a new provider while you can (and no, that DOESN'T have to be eziWeb)


One thing I don't understand though and you might be able to explain then...

Some sites are still running (and not in that IP address), and I have received reports of Joomla administration access still being allowed - but joompack backups can't be done because permissions have been changed so no R/W access to some folders.

I also received information that FTP access have been disabled and someone claiming to be from eziweb is asking for a $95 to access the files if the owner wants to transfer to another hosting provider.

What's going on there?



There are a couple of services not running on that server. The FTP service is not accessible at this stage and nor is a CPanel service. I'm not sure if that is due to the IP redirection or not (i.e. whether the requests are hitting the original Jethost server or not).



You would need to connect via the servers IP address, or the servers nameserver domain. For cpanel it would be www.nameserveraddress.com/cpanel and ftp it would be ftp.nameserveraddress.com.
You cansee the nameserver address in an whois lookup

21 posts

Geek


  Reply # 377560 7-Sep-2010 15:31
Send private message

freitasm:
mindtpi:
Tobbit:
Buda: Thanks, I've emailed Discount Domains with that advice. Hopefully their support can sort it.


To qualify my last post - you need Jethost to assist if you want to change your MX record only, as that needs to be changed in the DNS zone on the server. Discount Domains can only change the ENTIRE nameservers for you (i.e. point them somewhere else). Seeing as your website forwards to another location, that may not be a bad option - you would only need to duplicate your email forwarding from another location!


What I would do is:
- ping your domain name to see what IP address it currently resolves to (probably 202.124.116.194)
- contact Discount Domains (or whatever registrar you use) and request the UDAI
- open a new domain account with a registrar and transfer the domain across with the UDAI
- Leave the name servers set to the new registrar so you can set up your mail accounts
- set up a custom A record for the website and point it to the IP address from the first step.

Really though, if you have a backup or can still access your CPanel, I'd be moving the whole thing to a new provider while you can (and no, that DOESN'T have to be eziWeb)


One thing I don't understand though and you might be able to explain then...

Some sites are still running (and not in that IP address), and I have received reports of Joomla administration access still being allowed - but joompack backups can't be done because permissions have been changed so no R/W access to some folders.

I also received information that FTP access have been disabled and someone claiming to be from eziweb is asking for a $95 to access the files if the owner wants to transfer to another hosting provider.

What's going on there?



because eziWeb paid the hosting charges to keep the servers running when the hosting was terminated, otherwise _everyone_ would have lost their sites and they'd still be down. Only some services are running because no-one we know of has root access to the servers to turn them on or fix them if anything has come back up
Most of the sites are on 202.124.116.194 as far a I know, there are other servers there as well so there are probably other sites on those as well There was a Windows Plesk server as well but as far as I know, no-one can get into it

21 posts

Geek


  Reply # 377564 7-Sep-2010 15:36
Send private message

robbyp:
Tobbit:
freitasm:
mindtpi:
Tobbit:
Buda: Thanks, I've emailed Discount Domains with that advice. Hopefully their support can sort it.


To qualify my last post - you need Jethost to assist if you want to change your MX record only, as that needs to be changed in the DNS zone on the server. Discount Domains can only change the ENTIRE nameservers for you (i.e. point them somewhere else). Seeing as your website forwards to another location, that may not be a bad option - you would only need to duplicate your email forwarding from another location!


What I would do is:
- ping your domain name to see what IP address it currently resolves to (probably 202.124.116.194)
- contact Discount Domains (or whatever registrar you use) and request the UDAI
- open a new domain account with a registrar and transfer the domain across with the UDAI
- Leave the name servers set to the new registrar so you can set up your mail accounts
- set up a custom A record for the website and point it to the IP address from the first step.

Really though, if you have a backup or can still access your CPanel, I'd be moving the whole thing to a new provider while you can (and no, that DOESN'T have to be eziWeb)


One thing I don't understand though and you might be able to explain then...

Some sites are still running (and not in that IP address), and I have received reports of Joomla administration access still being allowed - but joompack backups can't be done because permissions have been changed so no R/W access to some folders.

I also received information that FTP access have been disabled and someone claiming to be from eziweb is asking for a $95 to access the files if the owner wants to transfer to another hosting provider.

What's going on there?



There are a couple of services not running on that server. The FTP service is not accessible at this stage and nor is a CPanel service. I'm not sure if that is due to the IP redirection or not (i.e. whether the requests are hitting the original Jethost server or not).



You would need to connect via the servers IP address, or the servers nameserver domain. For cpanel it would be www.nameserveraddress.com/cpanel and ftp it would be ftp.nameserveraddress.com.
You cansee the nameserver address in an whois lookup


The only services running are ones that came on automatically when the servers were restarted since no-one has root access - as far as I know only http and some other minor stuff are definitely running. I don't think FTP is working for most people, mail is for some people, same with Cpanel. Try pinging the domain name for the IP address and go to:
http://the.IP.address.returned:2082/

Seems to work for some people

26 posts

Geek

Trusted

  Reply # 377568 7-Sep-2010 15:39
Send private message

robbyp:
artiste:
mindtpi:
artiste: Is Snap and Eziweb the same people/person? One of my friends is having trouble getting a current UDAI for her domain.  She is down as Registrant etc but Snap is now the Registrar and the hosting settings have been changed to eziweb without her consent or authorisation. Now she has received an invoice for another years hosting when she only joined with Jethost a couple of months ago. 

Not only that, Snap has sent her new UDAI to an old email address she is no longer using and she can't get them to send it to her work email.

Seriously starting to be a massive headache and looking dodgy!


No they're not - eziWeb does the hosting for Snap and neither company is dodgy. Unless _she_ sent through her domain UDAI (which she really needs to do if it's with JetHost) it's impossible for anyone to change it. If she did send it and it's been moved to a new registrar it will show up under the new registrar - as long as she is still the registrant contact why does it matter? If she has moved from one hosting company to another why wouldn't she expect another invoice? JetHost has been liquidated so she is an unsecured creditor with them


I am just trying to help a good friend whose site I built. She assures me she has not given her UDAI to anyone, infact she has the original one from when she had the domain set up and doesnt even know how to get one or login to her domain name herself - complete novice. I tried the UDAI and it is no longer valid. Yet I can see from a WHO IS the details have changed in the last month. She insists she has not authorised any change or committed to a change of hosting in writing so of course she did not expect an invoice. I am just  trying to do the right thing by her and donate her a years hosting since she has just recently forked out for a years hosting.


Amie, if you contact the 'registrar' on the whois, and they will provide the UDAI to the domains owner. If you don't have any joy, you shoudl contact the domain name commissioner, as that gets results:)
The UDAI code can change when a major change is made to teh doamin settings, so the original UDAI would be redundant. That is why you usually always need the registrar to generate you a new one whenever you transfer the domain.

In the end you do get what you pay for, and 'cheap' hosting can lead to more cost in the long run if you have this sort of trouble and your time being wasted


Thanks for this! It has been quite frustrating spending all this time trying to figure out what is going on, especially since she doesn't not have any technical knowledge - probably also made worse by things being lost in translation.

Anyway, update - she has been contacted and Snap are sorting out supplying her UDAI. Yay!

p.s. Hi Tobbit ;)




Amie McCarron
Contemporary Artist
Web Designer

www.amiemccarron.co.nz
www.bluebubble.co.nz

26 posts

Geek

Trusted

  Reply # 377574 7-Sep-2010 15:56
Send private message

mindtpi:
freitasm:
mindtpi:
Tobbit:
Buda: Thanks, I've emailed Discount Domains with that advice. Hopefully their support can sort it.


To qualify my last post - you need Jethost to assist if you want to change your MX record only, as that needs to be changed in the DNS zone on the server. Discount Domains can only change the ENTIRE nameservers for you (i.e. point them somewhere else). Seeing as your website forwards to another location, that may not be a bad option - you would only need to duplicate your email forwarding from another location!


What I would do is:
- ping your domain name to see what IP address it currently resolves to (probably 202.124.116.194)
- contact Discount Domains (or whatever registrar you use) and request the UDAI
- open a new domain account with a registrar and transfer the domain across with the UDAI
- Leave the name servers set to the new registrar so you can set up your mail accounts
- set up a custom A record for the website and point it to the IP address from the first step.

Really though, if you have a backup or can still access your CPanel, I'd be moving the whole thing to a new provider while you can (and no, that DOESN'T have to be eziWeb)


One thing I don't understand though and you might be able to explain then...

Some sites are still running (and not in that IP address), and I have received reports of Joomla administration access still being allowed - but joompack backups can't be done because permissions have been changed so no R/W access to some folders.

I also received information that FTP access have been disabled and someone claiming to be from eziweb is asking for a $95 to access the files if the owner wants to transfer to another hosting provider.

What's going on there?



because eziWeb paid the hosting charges to keep the servers running when the hosting was terminated, otherwise _everyone_ would have lost their sites and they'd still be down. Only some services are running because no-one we know of has root access to the servers to turn them on or fix them if anything has come back up
Most of the sites are on 202.124.116.194 as far a I know, there are other servers there as well so there are probably other sites on those as well There was a Windows Plesk server as well but as far as I know, no-one can get into it


Ahh now that makes more sense now :-) With the second hand info I was getting and how confusing the whole process was getting it was looking very odd! Good on you for helping out this way.




Amie McCarron
Contemporary Artist
Web Designer

www.amiemccarron.co.nz
www.bluebubble.co.nz

21 posts

Geek


  Reply # 377576 7-Sep-2010 15:59
Send private message

I am just trying to help a good friend whose site I built. She assures me she has not given her UDAI to anyone, infact she has the original one from when she had the domain set up and doesnt even know how to get one or login to her domain name herself - complete novice. I tried the UDAI and it is no longer valid. Yet I can see from a WHO IS the details have changed in the last month. She insists she has not authorised any change or committed to a change of hosting in writing so of course she did not expect an invoice. I am just  trying to do the right thing by her and donate her a years hosting since she has just recently forked out for a years hosting.


That would be impossible, your friend would have had to either
a. request the UDAI from the current registrar (the registrar will_only_ email the UDAI to that email address) and forwarded it on. Or, 
b.  if, as you say, she already had it from when the domain name was set up, she would have had to have forwarded it on herself - no-one else will have it and no-one else can get it. Even the registrars can't see the current UDAI, they can only reset them (and they expire by themselves after a couple of months I think)

If it worked any other way, no-ones domains would be safe. 

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