Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




13882 posts

Uber Geek
+1 received by user: 3282

Trusted
Subscriber

Topic # 76476 3-Feb-2011 00:18
Send private message

Hi There!

Does anyone here use ITQuoter? We got it as part of an acqusition but to make use of it fully we would need to get the helpdesk application part working efficiently in a Small IT Business model. There are a lot of options and really I was curious as to how others are using this, and how they have configured it to work best for them.

Things tend to happen very quickly in our business, we can go from quiet to frantic in the space of an hour, and we need a way to log calls quickly enough that we aren't spending our entire time managing the helpdesk, but still well enough so we don't lose the "little" or non urgent requests in translation.

I would really like to speak to someone who has experience with ITQuoter, but also if you have setup helpdesk software in general, and specifically for a smaller IT Company.

Create new topic

xpd

Runnin' and Gunnin'
8117 posts

Uber Geek
+1 received by user: 1032

Mod Emeritus
Trusted
Subscriber

  Reply # 434635 3-Feb-2011 08:26
Send private message

We're running SysAid here, theres a free version available from their site www.sysaid.com




XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258

 

Internet provided by : Voyager - VDSL 68/13  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch




13882 posts

Uber Geek
+1 received by user: 3282

Trusted
Subscriber

  Reply # 434775 3-Feb-2011 12:39
Send private message

I think you have misunderstood. I am not trying to find an alternative.

I am looking for some guidance on a logical way to configure it so I can make it easy to use etc.

 
 
 
 


xpd

Runnin' and Gunnin'
8117 posts

Uber Geek
+1 received by user: 1032

Mod Emeritus
Trusted
Subscriber

  Reply # 434780 3-Feb-2011 12:50
Send private message

networkn: Hi There!

but also if you have setup helpdesk software in general, and specifically for a smaller IT Company.


No, you did mention helpdesk software in general :)




XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258

 

Internet provided by : Voyager - VDSL 68/13  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch




13882 posts

Uber Geek
+1 received by user: 3282

Trusted
Subscriber

  Reply # 434796 3-Feb-2011 13:09
Send private message

Hi There!

Yes, I was just after general commentary. As it relates to configuration etc.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Nothing nebulous about Microsoft’s cloud-transition
Posted 21-Jul-2017 15:34


We’re spending more on tech, but not as much as Australians
Posted 21-Jul-2017 11:43


Endace announces EndaceFabric for network-wide packet recording
Posted 20-Jul-2017 20:49


Acorn 6: MacOS image editing for the rest of us
Posted 20-Jul-2017 17:04


HTC faces backlash over keyboard pop-up ads
Posted 19-Jul-2017 15:53


BNZ adds Visa credit cards to Android Pay wallet
Posted 18-Jul-2017 19:44


Still living in a Notification hell – Om Malik
Posted 18-Jul-2017 13:00


Duet Display uses iPad to extend Mac, PC
Posted 18-Jul-2017 10:58


PC sales could be worse
Posted 17-Jul-2017 07:34


Crypto-currencies, tulips, market bubbles
Posted 17-Jul-2017 06:38


NZ Tech Podcast: Big batteries, solar cars, cold war, IoT
Posted 16-Jul-2017 16:53


Vodafone Australia mulls Wisp alliance, NZ implications
Posted 13-Jul-2017 16:49


Rural health professionals see fibre pay-off
Posted 13-Jul-2017 11:52


Vodafone announces expansion of $5 Daily Roaming
Posted 13-Jul-2017 10:20


Intel unveils powerful Intel Xeon Scalable processors
Posted 12-Jul-2017 20:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.