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27 posts

Geek


  #710710 1-Nov-2012 22:10
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I can understand that there was a technician scheduled, but it doesn't make sense for Snap to schedule a technician while tests were being completed, which essentially puts you at a higher risk of the internal wiring fee freitasm mentioned - Surely it'd make more sense to await the results of a test prior to offically reporting a fault to Chorus.
Surely testing a second modem during the wet/cold day (during the period where the modem wouldn't get sync) would've proved the modem to be not the issue, which eliminates the requirement for the second line test?

I don't mean to be disrespectful, but I am certain now there is something here that you haven't told us - Were you reluctant to get a technician out due to the fees? Were there any calls that could've even been considered argumentative on your behalf?



214 posts

Master Geek
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  #710715 1-Nov-2012 22:15
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Scholarly: I can understand that there was a technician scheduled, but it doesn't make sense for Snap to schedule a technician while tests were being completed, which essentially puts you at a higher risk of the internal wiring fee freitasm mentioned - Surely it'd make more sense to await the results of a test prior to offically reporting a fault to Chorus.
Surely testing a second modem during the wet/cold day (during the period where the modem wouldn't get sync) would've proved the modem to be not the issue, which eliminates the requirement for the second line test?

I don't mean to be disrespectful, but I am certain now there is something here that you haven't told us - Were you reluctant to get a technician out due to the fees? Were there any calls that could've even been considered argumentative on your behalf?


no i didnt want to get a tech out due to the fact of the problem came and went, i wasnt looking forward to a tech saying when he turned up "ok its all fine" $270 later is what snap quoted me, however thus is the reason why i was trying for in depth info but got the chop instead.

 
 
 
 




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Master Geek
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  #710721 1-Nov-2012 22:18
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i would like snap to enlighten us about this as i requested residential management to phone me and they failed to do so, when i rang up the 2nd day of receiving the phone call all i was told was the discussion was final.

27 posts

Geek


  #710725 1-Nov-2012 22:22
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Okay, that sounds fair. I would imagine it's difficult to pinpoint a fault like that on a hot day, and if you were unlucky enough to get a technician who wasn't particularly thorough (I've heard YMMV where techs are concerned) you may have been charged the fee.
Even in that worst case scenario, and you had to have a second technician out who fixed the issue, surely you could dispute the first fee, similar to what Varix's experience has been like? (http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=105744&page_no=38)

I suppose the risk is high for an issue which seems intermittent. And hey, you could've gotten the same technician out to your property twice - That's always a possibility.

EDIT: That all being said, none of this adds up to why you've been given the old heave ho. I asked earlier on if any calls had been argumentative with Snap - Did anything even remotely like that happen, ever?

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Uber Geek

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  #710727 1-Nov-2012 22:22
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All seems pretty darn strange to me!!

If all else fails: http://www.tdr.org.nz/



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Master Geek
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  #710733 1-Nov-2012 22:28
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well i guess out of 3 lines into the house the snap line was the only one with a poor line rate than the others aswell, been like that for afew years now. slowly got worse over time, lower speeds, high disconnection rates.

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  #710735 1-Nov-2012 22:34
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Don't think you can blame snap for local loop issues TBH; it's not their equipment.

 
 
 
 




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Master Geek
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  #710737 1-Nov-2012 22:36
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SamF: Don't think you can blame snap for local loop issues TBH; it's not their equipment.


who said i was blaming snap, im blaming the line.  theres fibre in and out of the exchange here, im all of 800 odd meters by footpath to the exchange, i can see it out my back door. directly inline with it

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  #710738 1-Nov-2012 22:41
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Just curious... you made a thread 2 years ago venting about snap.


"cant wait till my contract ends!!"


http://www.geekzone.co.nz/forums.asp?ForumId=90&TopicId=68317&page_no=3

I assume your contract since ended. Why not just move on?


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  #710741 1-Nov-2012 22:44
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AviZ:
SamF: Don't think you can blame snap for local loop issues TBH; it's not their equipment.


who said i was blaming snap, im blaming the line.  theres fibre in and out of the exchange here, im all of 800 odd meters by footpath to the exchange, i can see it out my back door. directly inline with it


My bad, reading that again I see what you were thinking now.  Sorry, too late :)




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Master Geek
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  #710742 1-Nov-2012 22:44
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sidefx: Just curious... you made a thread 2 years ago venting about snap.


"cant wait till my contract ends!!"


http://www.geekzone.co.nz/forums.asp?ForumId=90&TopicId=68317&page_no=3

I assume your contract since ended. Why not just move on?



it was terminated today by snap.

move on?

thats what im doing however it wont matter what isp i go with the fault locally between my house and the exchange still exists it has nothing to do with how any isp offers service to you.



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  #710743 1-Nov-2012 22:46
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I'm sure there's probably a good reason for it, but out of curiosity, why 3 internet connections into one house? Sharing not a big hit in your house? :D

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  #710745 1-Nov-2012 22:49
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sidefx: Just curious... you made a thread 2 years ago venting about snap.


"cant wait till my contract ends!!"


http://www.geekzone.co.nz/forums.asp?ForumId=90&TopicId=68317&page_no=3

I assume your contract since ended. Why not just move on?



See more to the story



214 posts

Master Geek
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  #710746 1-Nov-2012 22:50
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SamF: I'm sure there's probably a good reason for it, but out of curiosity, why 3 internet connections into one house? Sharing not a big hit in your house? :D


my brother has a line.
my perants have a line.
and i have a line.

its all to do with ports that i want to open and someone else having that port such as port 113 and afew others to do with irc.



214 posts

Master Geek
Inactive user


  #710751 1-Nov-2012 22:58
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johnr:
sidefx: Just curious... you made a thread 2 years ago venting about snap.


"cant wait till my contract ends!!"


http://www.geekzone.co.nz/forums.asp?ForumId=90&TopicId=68317&page_no=3

I assume your contract since ended. Why not just move on?



See more to the story


that post was 2 years old.

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